To me, hospitals are like airports .. lots of hustle and bustle without the tropical vacation at…read morethe end lol. If you haven't spent much time with doctors, or had surgery yourself or long stays at a hospital (as a patient or visiting someone), it can be overwhelming. My first real experience with Medical City McKinney was several years ago, when I spent weeks there with my elderly father. He went from the ER to PCU, then home with hospice, and passed away from heart failure. It was a complicated situation, but looking back, I'm deeply grateful for the compassionate care he received at Medical City McKinney. I met the CEO in the elevator who actually cared and personally escalated my case (he didn't have to do that). Four years later, returned for surgery. The experience was smooth from start to finish, from pre-op, to post-op, to getting discharged and heading out the door, every single patient care person I met was kind, professional, and genuinely seemed to enjoy what they do. Bonus! Honestly, I'm not sure what to think about the negative reviews. Definitely take into account each experience is based on specific situations, and whether you are a patient, caretaker or visitor. I recommend you make a decision based on your specific situation. Good Luck.

I went to the ER at Medical City Mckinney Texas on 121 in Mckinney on 6/22/26 around 5:30 pm…read more Presented with high blood pressure, light headed, and shortness of breath. Walked into the facility with my neighbor, who had brought me in. They took me back fairly quick (about 10 minutes) Nurse hooked me up to take my BP and O2 stats. BP was very high (224/110ish) O2 levels up and down between 82-93. Daughter had arrived about 10-15 minutes later and came back to the ER room. Nurse 1 comes back with EKG machine and declares the machine does not work and needs to get another machine. 45 minutes (could have been longer) another machine was tried for an EKG by same nurse and declared that machine did not work either. Rolls that one out. The nurse tried to draw blood and was unsuccessful. Another nurse comes back in to try to draw blood and after the four attempts and multiple bruises was finally successful. (approximate wait was another 30-60 minutes). Only blood was drawn at this time. I now have 5 puncture marks where they were digging for a vein and bruising was already seen. Blood was drawn from the tube that was put in the arm to administer medication and future blood draws. A new Ekg machine wheeled in by a new tech. He runs the EKG and there is no paper in the machine. He does not know how to load the machine and has to ask for assistance. At this point I am very stressed with all the malfunctioning equipment and lack of experienced staff. PA comes in the room after about an hour to 2 hours later (no meds administered for BP yet) PA asks me questions but offers nothing medically (my expectations for the PA were that I would know what was causing the spike in BP or at least be given medication to bring down the BP but that did not happen.) PA leaves O2 stats are still fluctuating. I asked for a manual BP check because I have numerous issues with the automated BP machines in the past. I was told by Nurse 1 that she did not know where a manual cuff was. Respiratory therapy was administered around 8 or 9 (not totally clear on the time) Administered a breathing treatment. Nurse 1 comes in and I again asked for a manual BP check. She said she was really busy (I must add that I witnessed, as did my daughter, Nurse 1 and the PA having a race with the wheel chair in the hallway, they were playing around and laughing prior to me asking for a cuff. Thoughts were they had time for THAT but not time for the patient. ER's are very stressful for patients and staff. I am all about laughing and relief from the stress but as a patient being ignored, the optics were not great. Sat in the ER about another 3 hours before anyone even checked on me. I had gotten up about 3-5 times to use the restroom during that time. No BP meds administered yet. It is midnight and finally a physician comes in and says "I see the BP medication is not working" to which my daughter and I both announce 'NONE were administered". She says we are going to have to admit you because I cannot let you leave with your BP this high. No beds were available. It's midnight and it is obvious that no one in a bed was going to check out at that time so I waited. Meanwhile I asked again for a manual BP check. Physician leaves, my daughter goes to my house to pack a bag. And about 15 minutes after the physician leaves they bring in BP meds. Let's be clear I was admitted at 6:00pm and no meds until midnight. A paramedic came in to take a manual BP but struggled with the cuff. He had to get another one stating the other one did not work. He fumbled with it and kept trying to see if he could read it, looked up at the monitor and stated it's the same as what is up there. I am no expert, but it appeared he did not know how to manually take my pressure. I truly cannot prove that but given everything that had happened up to that point, coupled with all the malfunctioning equipment, my confidence was waning. Meds were not administered for my BP until after midnight. Not enough room to continue the story but I will end with I Left against Medical advice after a number of other things happened. Checked into Medical Center Dallas Heart and Vascular and received EXCELLENT care. Within 10 minutes there I had EKG, Blood work with only one try, Chest x-ray, and medication to lower my BP AND the doctor had come in!! That is how it should be. Medical City Mckinney should be shut down. Notifying, CEO MC Mckinney and Dallas AND Medicare AND Robert Kennedy. Unacceptable.

I have gone to Dr. Khan for over 34 years . He has staff members that have been there for that many…read moreyears as well!! They are amazing ! I do hate the fact that I in am continually in his office. Amazing doctor and Mary is his PA and she just as amazing!

From the owner: Best Oncologist and Hematologist in DFW! Offering the most advanced, patient centered care to DFW…read morefor over 40 years! Call us today! 972-548-9690.

Had a cleft lift with Dr. Lambert and I can confidently say this man saved my life. I was so scared…read moreand unsure how my future would look with having PC disease. He is so nice and really cares about his patients and his entire office staff is incredible as well. HIGHLY RECOMMENDED HIM!!

Dr Lambert is calm, patient, and cares for his patients very deeply. His office is clean and…read moresmooth, and my surgery with him went super well.

I don't understand why there is only one working elevator in this hospital. This has been going on…read morefor over a year. At one point the second one worked for a little while. But it's been down again. To me it's a very scary safety hazard. And very inconvenient. Other elevator very slow.

I would like to say how caring and on point this staff was on. We get to the emergency room, and…read morethe lady in the booth was so sweet and caring. I did not get her name, she had the long brown hair and she was so amazing to answer all the questions. we had she then got us back into an side room for help right away. My grandaughter was so much in pain and so so sick constanley . The PA came in and talk to us and he starting pain and nausa medicine as soon. But her nausa just keep being an beast for her. But the staff was so so amazing for sure!!!!! Here is my lists of the OUTSTANDING CARE TEAMS/DRS: Nurses: Jamie T,Hayley B,Alexandrya R,Keren C, These nurses was so so so OUTSTANDING they gave and EXCELLENT CARE TO MY GRANDAUGHTER with knowledges and love.!!!! THese two Dr. Higgins an Dr. Vaughan was such and Phenomenal/OUTSTANDIND doctors.And also i have gotting and calls every day since she been home checking on her and her condition from the hospital. The discharge nurse was amazing and so caring and knowledgeable on answering my concerns and questions. Her name is Rizza she is so so Amazing to help in everyway possible.. Omg this hostipal is Outstanding. I hope this gets viral and show theses staff how Excellent , Blessed ya have been in doing and OUTSTANDING JOBS!!!!!!!

I was greeted promptly, everyone was friendly, and I received great care. The only reason it's not…read more5 stars is the 2 hour wait to see a provider when I made an appointment online. There were 4 people in the lobby and 2 providers working. No explanation was offered but the provider was apologetic. Would I go again? Possibly, knowing I need to budget more time. The bottom line is I received great care, saw great people, and my prescriptions were handled promptly and efficiently.

SO glad I found this place. Convenient location, easy parking, quiet area off Eldorado Parkway…read more Easy to book appointment. Friendly, professional lady at the front desk. Good nurse. And GREAT nurse practitioner. Friendly, no frills, thorough, good treatment plan, and immediate treatment along with the right medication. Felt like a new person 5 hours after the visit. I live in McKinney part time, primary NP is elsewhere, very happy to find this place especially given difficulty of finding a primary care provider in McKinney who will accept anyone in their 60s or 70s even if they have self-paid, nationally known private insurance they pay a fortune for every month. Nice to find a place that takes providing medical care for all seriously no matter what their age.

It's first come, first served. It opens at 8am and ppl are usually lined up. Not the optimal time…read moreto go. I didn't have an appointment, as it was a simple drug screen urine test. I waited 45 min. It was a Thursday morning. When taken back, the rn said they were short staffed. The testing went fine and fast

My daughter went to them because she was having an asthma attack. They were close to her work…read more Instead of giving her a shot of epinephrine or a rescue inhaler or even a prescription they told her to go to the ER. The Dr said her chest was completely closed off and they wanted her to go to the ER. I kept asking him why he couldn't do it and he kept saying over and over she needs to go to the ER. Do you know why? It was 10 minutes to 5 and they wanted to go home. If they treated her someone would've had to stay and monitor her for at least 20 minutes. DON'T GO THERE thinking they will treat you because they won't.

This clinic was a godsend. I had a UTI and needed treatment urgently…read more It had just opened, 8:00am, pouring down rain and when I entered Receptionist Christina greeted me and allowed me to give a specimen before I'd even checked in. My Check-in was fast since I'd been treated there before for a sinus infection. Nurse practitioner, Justin Nichols was personable and professional-- explained my specimen showed white blood cells, would be cultured, then checked my kidneys for pain and prescribed an antibiotic. Best experience--

Im no longer going to this urgent care. I've had enough negative experiences. The PA are on a power…read moretrip and completely rude. Way to expensive to constantly be let down leaving with issues unresolved. I had zero issues with Adam but anytime I've seen any other PA its been a very bad experience.