Wonderful medical supply store. Staff are extremely helpful in making recommendations and assisting…read morewith difficult situations.

Always go for additional lengths to fulfill their clients with incredible services and quality…read moresupplies. Keep it up....

I was assisted by the nice worker who guided me through selecting a splint for my swollen thumb…read more She explained the differences thoroughly between each of the products and even provided additional instructions on how to use it (ex. When to wrap it tight or loose). She even provided some home remedies that her family uses. My thumb pain feels so much better, I would absolutely come back here! I've worked in small business before and they'll have everything you need!

First of all, call before you come here. Although the hours are posted online, that does not mean…read morethe shop is officially opened. I was in search of a wheelchair and came upon this place on Yelp. I called at 11am on a Saturday and was told by a nice lady that yes they were open but if I arrived and the door was locked, to give her a call so she could open the door for us. I arrived about 30 minutes later and the door was locked. Called the number listed and the nice lady who answered the phone earlier said she would send someone to come open up the shop in a few minutes and to wait there momentarily. Over 20 minutes later and 2 additional phone calls, a man finally arrives at the shop apologizing about not being there and opens up the shop for us. Walking in, the place is a bit cluttered but they have a good selection of wheelchairs and other various medical equipment. The sales person helped us quickly find a lightweight transport wheelchair and let us try it out. There were no prices listed on any equipment in the store so we perused online to get the gist of how much we would be spending. Well, once we agreed on which wheelchair we wanted to buy we asked for the price and was told it was $100 over what we had expected to pay. That really frustrated us and he flat out told us the price was not negotiable but he would take off $20 since we had to wait for him to open up the store. I fully support small businesses but I also would like full transparency and don't enjoy bargaining. This place needs to list their prices and stick with it. Overall, if you're desperate for medical supplies, I'm sure you can find it in this place. But call before you waste your time coming here and also be prepared to spend $$ over typical pricing.

The owner is gruff and rude. They have a no returns policy, so be aware. It will be strictly…read moreenforced the second the transaction goes through. My advice is to avoid this store.

Very helpful, knowledgeable and courteous. It is nice to know that I can rely on their expertise…read moreto care for my parents.

The magnificent Michael did it again! He was so helpful and found what I needed instantly and took…read moreit to the car for me. Thank you.

Caveat emptor: let the buyer beware!…read more This place gives good service but engages in terrible price gouging, like up to or over twice as much as you will find elsewhere. They say that's for the customer service, but honestly there's a place on W. Holcombe gives equally good service at market rates. This one is for suckers and rich people in the nearby vicinity who don't check the price tag. My wife was totally ripped off for an item that was fairly simple to get. I got online - not at Amazon but a normal place - and showed her she was charged twice as much. I went to the location and the owner refused to accept a return, even though the item was not used and still in its complete packaging. I stated that this was poor business practice. The owner was then abusive and followed me out of the store filming me and then filming my car. God's honest truth: I did not raise my voice and only said this was not an honest business practice. So hey, go there if you want the boutique service and don't care about the rest. Just know what it is.

I was desperate for a power recliner for my husband after his spinal surgery. Went right to the…read morestore and purchased one Dan and Adam brought it out within a few hours and set it up. They took the time to help my husband learn to operate it. Also installed a raised toilet seat with handles. We are enormously thankful for their compassion and help during a difficult recovery. We strongly recommend this local business. Melanie Wilson

Found just what I needed and received fast and efficient service! I highly recommend this company!read more

they never return the call and put you on hold for ever . stay away from this place ...very…read moreunprofessional on everything..except how to jack up prices!!! trash

If I could give them less than 0 stars I would. My insurance company selected this company to…read moreprovide my cpap supplies. The last 3 deliveries I received under that coverage in 2023 contained the incorrect equipment. I contacted Debra in October to let them know about the problem and requested they switch it out. She asked me to bring the 3 masks and incorrect filters to her and I did. Then I was told she would get it taken care of. Fast forward to May 2024 and SHE STILL HAS NOT remedied the problem. Debra NEVER called to follow up with me. Each phone call or text correspondence was from me inquiring about the status. She kept saying there was a problem at the warehouse or the product design had been changed, but she always ended by saying she would take care of it. Monday, May 16 2024, after exhausting all measures of trying to extend the lifespan of the equipment I already had in use, (i.e. cleaning and re-using hoses, filters, and masks I already had) I went back to the office and spoke with Debra. It was at this time she told me she was still working on it, but she couldn't do anything until she spoke with her manager. In SEVEN WHOLE MONTHS she'd NEVER brought up her manager or the fact that she had to speak with her. I told her if I hadn't heard from her by EOD Tuesday, I would call back up there. Well of course she didn't call, why would she? This time when I called, the manager Onje (I think that is how she pronounced it. When I asked her to spell it, she refused.) answered and let me tell you she is a doozy! If "I refuse to take accountability for my employees, their laziness, and the mistakes they make" was a person, her face would most assuredly be the poster child! We went round and round about the situation and her response was, well give me your new insurance information and I can take care of it. ABSOLUTELY NOT! Why would I give the new information so they could falsely bill them when the issue happened under my previous coverage????? After refusing to handle the issue correctly, she ended up hanging up in my face. Imagine that! They were completely wrong and she was the one with the attitude. She ended up calling back and asking me to calm down. Sweetheart calm went out the window a long time ago. I'm on my way to pick up the items I dropped LAST YEAR and yall don't have to worry about me another moment! This place is a complete scam and the workers have no accountability for their mistakes. Please don't allow your family members be taken advantage by them. Also, they are no longer located on Stella Link. That location closed over a year ago. The new location is 8572 Katy Fwy #109, Houston, TX 77024. Additionally, Onje told me there was not a corporate office, but she gave me a number to file a complaint. Surprise! The number is the exact same phone number listed for this location and all complaints go her. What a class act!

I'm a nurse for special needs patient and I've never had so many problems with this company. When I…read morecall to reorder monthly supplies. I always call a least 7 days in advance to make sure my client gets his incontinent supplies that he needs for the month. The person I speak to says my order Order would be delivered on Monday, when Monday comes she says the order will be here on Wednesday. Well on Wednesday.Oh our truck broke down. It wouldn't be until Friday. The customer service is very poor. I would not give them One Star!

From the owner: We provide a full-line of catheters and disposable urological supplies, such as Intermittent…read moreCatheters, Hydrophilic Catheters, Closed System Catheters, Foley Catheters, and External Catheters. We provide enteral nutrition and enteral feeding products and offer several Feeding Tubes, Feeding Pumps, Feeding Bags, Nutritional Formulas and several other enteral nutrition and feeding products. We provide the most extensive selection of catheters and medical supplies from all of the leading manufacturers including Bard, Rusch, Hollister, Kendall, Coloplast, Astra Tech and more...

They have a wide of oxygen concentrators and offer same day delivery. They are priced lower than…read moremost places and customer service is exceptionally good.

Excellent service and very responsive staff. Offer same day delivery even on weekends.read more

Had a very mediocre experience. Called ahead a few days before to see if they had a nebulizer in…read morestock. They did and they said they accepted my insurance. Came into the store a days later. I told the clerk what I was there for and she pointed me to the item. She then asked if I had insurance and with who and I gave her the name and she said they worked with them. I grab the item and then she says something to the effect that I can't just take it... there's a process, and that she had to contact my insurance to see about my coverage. There was nothing in her tone that was kind or friendly, or service-minded(she didn't say how long, when I could get the item...nothing). I explained that I had called a few days before and had I known that this was such a process, I would have taken action sooner. I then said, I will just pay for it out of pocket and be reimbursed. As she's ringing me up she says " well I mean it could take 30-40 minutes". At that point, I was just frustrated because I kept getting bit of pieces of information at a time. I started to wonder if this was a bait and switch type of situation where they tell you they take insurance but then make the process sound so complicated you just pay for the item and handle the reimbursement on your own?I'm not sure, all I know is that on that day with that clerk I didn't have the best experience. Even as I paid there were issues with her not reading my card correctly and attempting to reject my payment even though she made a clerical error ( twice I might add with no apology). So, I'm glad with the people who recently wrote reviews had a great experience - I did not. On the upside and the reason for three stars versus two. The place is easy to get to, there's parking out front, and the establishment itself is clean and orderly. UPDATE - the owner or manager of this establishment did attempt to reach me. It doesn't change my review of the service received,but I do appreciate the attempt made to discuss the issue.

Run from this company soooooo bad. i cannot put into words how bad this company is. bottom line…read morethey do not care about your spouse who had both legs cut off, needs medical equipment supplies etc. They do care if you die while waiting on hold on your phone for 30 minutes. fine another company a Christian company who CARES