WARNING - My Experience with Russald Medical / TJ Hair Clinic / MedicalMex
I'm sharing my experience so others can make an informed decision before moving forward with this provider.
I was given written confirmation of a specific hair transplant procedure before traveling. However, when I arrived, the procedure was changed without my consent and did not match what had been agreed to. I did not receive the procedure I requested and paid for.
After the procedure, I made multiple attempts over a period of about 3 weeks to resolve the issue directly with the provider. I reached out several times regarding the procedure performed and the outcome, but I did not receive any meaningful response, follow-up, or resolution.
Dr. Pablo Fok is advertised by this provider as the specialist. However, he was NOT present at any time during my procedure. No doctor was present at all.
The procedure was performed by individuals who did not identify themselves, did not provide credentials, and appeared to be inexperienced. There was no supervision by a licensed physician at any point during my procedure.
This provider operates under multiple names and websites, including Russald Medical, TJ Hair Clinic, and MedicalMex (russaldclinic.com, tjhairclinic.com, medicalmex.com), which made it unclear who I was actually dealing with.
I also observed Better Business Bureau (BBB) accreditation logos displayed across these websites. However, BBB primarily operates in the United States and Canada, and I was unable to find any verified listing or accreditation for this provider in the official BBB database. This raises serious concerns about how the business is being represented.
Because of these issues -- including the procedure being changed without consent, not receiving the procedure I paid for, lack of medical supervision, lack of follow-up, and no resolution after repeated attempts -- I filed formal complaints with agencies in both the United States and Mexico, including:
BBB -- bbb.org
FTC -- reportfraud.ftc.gov
California Attorney General -- oag.ca.gov
PROFECO -- gob.mx/profeco
COFEPRIS -- gob.mx/cofepris
CONAMED -- gob.mx/conamed
I paid approximately $4,000 in cash.
I strongly recommend that anyone considering this provider do thorough research and fully understand who they are dealing with before making a decision. read more