Great State Farm Office that completes everything quickly without any BS…read more We are part of the committee for the Injured Veterans Golf Tournament and Jeremy helped with a donation to support "OUR" injured Vets. Thanks!!

I would like to preface this by stating that I have been a loyal customer of State Farm since first…read morereceiving my drivers license at 17 (Just a few months shy of a decade now) and my parents have policies for both their Home and all of their vehicles (personal and work vehicles) for over 25 years. All of my interactions with StateFarm (until this point) have been pleasant and seamless and despite my many friends recommending I try alternative insurance companies for less expensive Full Coverage premiums, I stayed because I am a loyal customer. Despite knowing that I am likely being over charged and knowing about the BBB review filed about StateFarm overcharging customers for premiums. This last month, I was accidentally charged twice for my monthly payment. It was an honest accident, but this occurred at an extremely inopportune time when I desperately needed those funds to bay NECESSARY bills (aka my PG&E). I found out about the 2nd charge late Thrusday night when I needed to pay a bill and didn't have the funds in my account. I called Nancy ASAP Friday morning to get the refund issued. I asked if there was ANYTHING that could be done to expedite the process or if they could write me a check, something, ANYTHING. Unfortunately they said No. The refund would take FIVE BUSINESS days to be returned to me. Nancy did say they would reimburse me for the overdraft fees my bank would charge, as my accounts are on Autowithdraw and I couldn't halt the PG&E charge already processing. Mind you, this was Friday morning, the 1st of September / beginning of Labor Day Weekend. Too late for me to get a loan from someone else and deposit it in time. SO the would take until about Thursday/Friday of the following week to land back in my account because of the weekend + Monday holiday. I've been written checks from SF before for reimbursement for towing and such, so I KNOW they could have done something to remedy their mishap. SO here I am, sunday morning, record high heat weekend WITHOUT power in my home, food in an ice chest so it doesn't go bad because of the insufficient funds. My debit card was also canceled as unfortunately that what my bank does as a precaution when overdrafts occur. Once I the refund is in my account, I will have to reapply for a new debit card which will take about 7-10 more business days to arrive. I called and tried to file a complaint with Statefarm customer service line and spoke with someone named Dave. Dave must have been having a bad day because he was incredibly crude with me. Dave also discovered Jeremy's office HAD NOT ACTUALLY FILED the refund for the 2nd charge yet, so he did it for me (TWO DAYS AFTER MY INITAL CALL!!!!) Meaning Jeremy's office never issued the refund for the 2nd charge on Friday when I called and lied to me. As already stated, I have been a loyal customer of state farm for nearly a decade. Full coverage insurance the entire time, paided on time EVERY SINGLE TIME. Totaling OVER $20,000. I've only had one very minor accident over 8 years ago. They've just been collecting my funds for ALL of these years. When I NEEDED their help to remedy a situation that THEY created. I get nothing except for very much screwed over, disheartened and boat loads of anxiety. I have filed a complaint with the BBB as well as spoken with my father in-law (an attorney) about taking this to small claims court, as well as beginning to shop around now to alternative car insurance polices who actually treat loyal, long term customers the way they SHOULD be treated.

Communication has been challenging. I've tried reaching out by phone but haven't been able to get…read morethrough, and emails haven't received a response yet. I understand there may be extenuating circumstances -- the most recent message mentioned the building was closed due to flooding. I plan to visit in person and hope they're open. That said, I want to acknowledge that in the past, especially a few years ago, Ryan was always very responsive and easy to work with. I'm hopeful things will improve and look forward to reconnecting.

Reliable and friendly service! My insurance agent goes above and beyond to assist me. Highly…read morerecommend!

Lacey provides reliable , friendly, warm, patient assistance for Medicare coverage. I have used her…read moreservices for more than five years and love her.

Lacey is one of the most professional people I have ever had the privelage to have in my world. If…read moreyou ever are helped by her or her office you are a lucky duck!! I cannot say enough good things about her.

The best Tax preparers around. Honest and highly educated. Always available to answer any questions…read morewhether small or large. I would not hesitate to recommend.

We have been using Mary Hewitt at Broadstreet Financial for our business and personal income tax…read morepreparation and are very pleased. Mary is professional with a warm, friendly, demeanor. She knows her stuff and is prompt in communications and timely in completion of project.

After neglecting my taxes for years and receiving countless letters from the state and federal. I…read morewas fortunate enough to catch this wonderful family ran business that was willing to help me. I had a couple other local places, turned me down, frustrating but all my fault. Totally pleased with the service down for pricing, it was absolutely in line. And she was able to explain way that was easy to understand. Thank you, Liz and Charity for all the help.

The good was she got back to me! She's not taking on clients since it's tax season, but she was…read morevery nice to tell me why she couldn't and suggested I call in May, which I plan todo!

Having been using Patterson's tax service for several years. Great people, thorough and handles…read moreour taxes well.

Deborah Patterson is incredibly unprofessional. As a disabled military veteran and a retired…read moremilitary officer, I am appalled at Deborah's demeanor and the way she treats others. She has business contacts come into her office of work for things that have nothing to do with her tax practice. She tries to intimidate and threatens others, and likes to brag about being a "pit bull" - which is how she describes her disrespectful and unprofessional rapport with others. She isn't a pit bull, she's rude. She hangs up the phone on you if the conversation doesn't go her way and uses threatening language and demeanor to try and get her way. Would not recommend working with her in any capacity.

The WORST!! I went there to get some tax questions answers. I made an appointment for the same day…read more They said it was no problem. I waited 20 minutes after the appointment time. No one saw me or even talk to me. Eventually I asked what was going on. The receptionist told me that they didn't have time to see me and told me to call back. Not professional at all. I should be grateful. I probably dogged a bullet.

Thank you for saving us so much money in taxes, your expert advice helped us write off more…read moredeductions than we thought we could write off. I highly recommend this tax services for your taxes.

I called this office looking to transfer my policy from another office in Auburn that I'm not happy…read morewith. Keith Thomas gave me a call the day after I called and told me that he isnt allowing any local people to transfer to his office!!!!! can you believe the nerve of these people!!!???? I have been with state farm since I was 17 and im now 47 and this is how they treat me.......I have had a new car for 5 months and recently they raised my insurance by 50% without my permission etc.......they office i wanted to transfer from had a guy call me yesterday and he kept calling me "buddy" instead of my name......he was so unprofessional i had to stop him and tell him to be professional and call me by my damn name instead of insulting my with his dude "buddy" talk! These insurance companies are in for a rude awakening when all of their customers leave the state as they BEG for all of us to come back!!!!!! STATE FARM YOU DONT DESERVE ANY OF US TO BE YOUR CUSTOMERS OR TO PAY YOUR WORTHLESS SALARIES!!!!!!!!!!!!!!! WHAT YOU ARE ALL DOING SHOULD BE AGAINST THE LAW 100%!!!!!

Wonderful folks. Needed to shop my Homeowners insurance and they got back to me right away with a…read morereply and an offer of a HO Policy. This was better than my existing one of many years and was more reasonable. No upsell, just excellent information and even in this craziness of office closures and mandatory off-site working, Marianne was able to email me all the forms I needed and answered all the questions I had. Highly recommend.