We obtained home insurance through State Farm in 2020. We received a letter in Dec. 2023, stating…read morewe needed to make several updates, to the tune of reroofing our home for $40,000.00!!!! Our annual policy nearly doubled and we did everything that was asked of us in a timely manner, yet just received notice that regardless, State Farm would be dropping us ultimately. I wish I had something good to say about anyone I worked with or spoke to at this agency, but I don't. They were all rude, short and really didn't seem to care, nor were they helpful in suggesting alternatives or providing any helpful direction. I'm sorry I wasted our time and money with this agency and State Farm should implode, greedy bastards. Funny how there aren't ANY positive reviews about this agency beyond 2019....hmmmmm....speaks volumes.

Kathie did a great job of converting our home and auto coverage to State Farm, after AAA cancelled…read moreus after 18 years of premiums with zero claims. We highly recommend this agency for anyone having difficulty getting fire insurance in the Sierra foothills.

I have been a very happy customer for 15+ years I recently…read morenoticed a $10.00 service charge with no explanation Upon calling them I'm told this is a monthly charge if you don't keep a certain amount of money in your account I asked if this was a new policy and she says" we've had it for a long time but it hadn't been working "‍ They've lost my business

First U.S sucks. They have more underhanded fees associated with their checking accounts than the…read morelaw should allow. I would never recommend them. Get Chime!

Communication is absolutely terrible, and when you do get directed to the person you've been trying…read moreto contact, they treat you like an idiot and belittle you. If people come to ask questions, don't make them feel stupid. I didn't choose you because it was cheap, in fact it was higher. Learn basic human decency skills and communication. Switching brokers never felt so good!

Communication has been challenging. I've tried reaching out by phone but haven't been able to get…read morethrough, and emails haven't received a response yet. I understand there may be extenuating circumstances -- the most recent message mentioned the building was closed due to flooding. I plan to visit in person and hope they're open. That said, I want to acknowledge that in the past, especially a few years ago, Ryan was always very responsive and easy to work with. I'm hopeful things will improve and look forward to reconnecting.

Great State Farm Office that completes everything quickly without any BS…read more We are part of the committee for the Injured Veterans Golf Tournament and Jeremy helped with a donation to support "OUR" injured Vets. Thanks!!

I would like to preface this by stating that I have been a loyal customer of State Farm since first…read morereceiving my drivers license at 17 (Just a few months shy of a decade now) and my parents have policies for both their Home and all of their vehicles (personal and work vehicles) for over 25 years. All of my interactions with StateFarm (until this point) have been pleasant and seamless and despite my many friends recommending I try alternative insurance companies for less expensive Full Coverage premiums, I stayed because I am a loyal customer. Despite knowing that I am likely being over charged and knowing about the BBB review filed about StateFarm overcharging customers for premiums. This last month, I was accidentally charged twice for my monthly payment. It was an honest accident, but this occurred at an extremely inopportune time when I desperately needed those funds to bay NECESSARY bills (aka my PG&E). I found out about the 2nd charge late Thrusday night when I needed to pay a bill and didn't have the funds in my account. I called Nancy ASAP Friday morning to get the refund issued. I asked if there was ANYTHING that could be done to expedite the process or if they could write me a check, something, ANYTHING. Unfortunately they said No. The refund would take FIVE BUSINESS days to be returned to me. Nancy did say they would reimburse me for the overdraft fees my bank would charge, as my accounts are on Autowithdraw and I couldn't halt the PG&E charge already processing. Mind you, this was Friday morning, the 1st of September / beginning of Labor Day Weekend. Too late for me to get a loan from someone else and deposit it in time. SO the would take until about Thursday/Friday of the following week to land back in my account because of the weekend + Monday holiday. I've been written checks from SF before for reimbursement for towing and such, so I KNOW they could have done something to remedy their mishap. SO here I am, sunday morning, record high heat weekend WITHOUT power in my home, food in an ice chest so it doesn't go bad because of the insufficient funds. My debit card was also canceled as unfortunately that what my bank does as a precaution when overdrafts occur. Once I the refund is in my account, I will have to reapply for a new debit card which will take about 7-10 more business days to arrive. I called and tried to file a complaint with Statefarm customer service line and spoke with someone named Dave. Dave must have been having a bad day because he was incredibly crude with me. Dave also discovered Jeremy's office HAD NOT ACTUALLY FILED the refund for the 2nd charge yet, so he did it for me (TWO DAYS AFTER MY INITAL CALL!!!!) Meaning Jeremy's office never issued the refund for the 2nd charge on Friday when I called and lied to me. As already stated, I have been a loyal customer of state farm for nearly a decade. Full coverage insurance the entire time, paided on time EVERY SINGLE TIME. Totaling OVER $20,000. I've only had one very minor accident over 8 years ago. They've just been collecting my funds for ALL of these years. When I NEEDED their help to remedy a situation that THEY created. I get nothing except for very much screwed over, disheartened and boat loads of anxiety. I have filed a complaint with the BBB as well as spoken with my father in-law (an attorney) about taking this to small claims court, as well as beginning to shop around now to alternative car insurance polices who actually treat loyal, long term customers the way they SHOULD be treated.

When I i used them 10 years ago, they failed to explain plain medicare plus Medigap. They wanted to…read moresell Medicare Advantage and that was all. Cheery faces do no mean they are t elling the truth. Remember, they are just a couple selling insurance.

An update: Bill became our Medicare agent shortly after we moved to the Grass Valley area 10 years…read moreago; now, after two subsequent interstate moves, we're STILL glad to have him as our agent. Due to our recent move to yet another state, and the confusion that causes with Medicare insurance, I had a pharmacy turn down the insurance data that the carrier had provided, and Bill actually went way beyond the call of duty to straighten out the situation personally. That's service you cannot expect today, and I greatly appreciated it; hopefully, he will be our agent for many more years.

Highly recommend Kristen. She is top notch and not only professional, she goes the extra mile…read morewhile at the same time being personable and engaging.

Ralph and his Team don't take No for an answer. they get you a mortgage. they are happy to explain…read morethe process and be completely transparent throughout the entire transaction. I had a complicated scenario going from an owner finance to my own mortgage and I'm self employed. Ralph and Andi still got it done. I am so so so thankful for them. I wouldn't even bother to recommend anyone else.

Very profession, efficient, helpful and caring. He spend hours consulting with us and helping us…read moremake the right decisions. He went into detail about all our needs and exactly what needed to be done. Did not "sugar coat" anything and was straight forward. Highly recommend.

Don and his staff are a genuine slice old school pie. The customer service is unmached. Better…read moreyet...they are competitive in their rates. They answer their phones (not a phone tree), return phone calls or emails and deal with unexpected issues promptly. The quality of care you will not find in a traditional big name insurance company like Allstate, AAA, Nationwide or Farmers, I have dealt with them all in my years. When I have a question I can call, email or even stop in, unannounced, to see a staff member...in all instances my needs are always met. My initial contact with Don was for a simple auto policy but now it has grown to my insurance needs including personal, commercial, agri-business and investment real estate.

We paid our flood insurance premium for $2,193 in September. Two weeks later Galligan sent us an…read moreadditional bill for $3,702. When we called to inquire, "Rosie" told us it was because of the upcoming "El Nino" storms they were expecting. I felt bad for her as I knew she was only parroting ridiculous language her employer forced her to spew. We went across the street and renewed the exact same coverage for $1,496. This company is highly unethical.