If I could give this place a negative 10, I would. When I think of prison hospitals, this is what I…read morethink of. It's a dump and the ppl hate their jobs. I don't know if it's inexperience or what but attitudes don't require experience. If you can avoid this ER, do it. These ppl are horrible. The staff is unbelievably rude. When my husband tried to tell them how to get blood out of him, they immediately started treating him like some drug addict. Uhm, no, he has always had issues with his veins due to high blood pressure but when he tried to tell them how his doctor does it, they said to him, "well this is not your doctor, so..." what? I think he knows his body. They saw he had great insurance so instead of listening to him they started poking and prodding not even asking what was going on. It was insane. No compassion, no care. Why are yall even there? Just because you have a license to practice medicine does NOT mean you know better than the person you are treating. Also, pretty sure you took an oath to care for others and if this is your idea of care, please, change professions immediately. If you have no empathy for ppl, why even do this job? It's so disheartening when these medical "professionals" see you as a dollar and not a human. We will never give these ppl another dime of our money, insurance or not. But, I won't complain without offering a solution. So, We left and went to Royse city ER, those folks are fantastic! Sweetest, most compassionate ppl. Go there if you can. Best ER around, Royse city.

I LOVE this medical center. Their E.R always runs so smoothly. You will definitely get in & checked…read moresuper fast compared to other big hospitals in Dallas. When I have gotten sick while being in Dallas, I always prefer to drive here then to go to any hospital in Downtown. The nurses, doctors, & medical billers are so efficient & very understanding in whatever it is you are going through. They go out of their way to make you feel comfortable when you are in pain. They don't just treat you as another patient. They are seriously so good with their patient care. Trust me, the drive is worth it. They know what they're doing. & nowadays, you don't get that type of care anywhere.

Very rude front desk receptionist! Didn't bother to get her name but she had a tongue piercing. I…read moreinstead went somewhere else, paid a bit more but customer service was great. I would never come back here again.

Wait was excessively long, although there were no patients to speak of. (I believe those that say…read moreotherwise are either fake reviewers and likely employees or have an ownership stake.) We arrived shortly after it opened, and parking lot was still empty, so I'm certain of this. Appointment fee is taken prior to seeing health care provider and front desk did make sure insurance was accepted prior to visit (this was 65+ MediCare). They also do not allow anyone to accompany the patient to the examination room. Indicate it is "policy". It matters not if the patient is a senior citizen or someone who just needs another person to also listen to make sure they heard everything right. My "patient" indicated that the PA that he saw was fine. However the x-ray tech, with 20+ years of experience was unable or unwilling to answer the most basic of questions, which included something as simple as the type of machine they were using (a machine with a label on the side he then looked for). This company is now owned by Care Now, which advertising states they have over 300 facilities. Perhaps it is company policy to be evasive, and not tell new walk-ins what to expect, so that patients don't leave immediately. Good luck if you are new to area and you don't have a primary care established yet. A non-life threatening issue like getting an x-ray for suspected fracture should be a simple thing and this type of facility should be a good answer for that service without filling up a traditional hospital emergency room. In this case, it wasn't.

Each of the staff members that we interacted with were extremely pleasant, helpful and…read moreprofessional. We were seen quickly and they quickly identified a problem that required a higher level of care and transferred us without issue. I do know the basic lab tests were extremely expensive, but the cash pay price to be seen was very reasonable.

This place is not even real. I have strep throat I know for a fact I have strep throat I could see…read moreit I've been feeling it I went in there I got swabbed he didn't even touch my throat with the swab then the doctor tried telling me that I probably don't have strep and then I didn't have any white spots on the back of my throat even though I knew I did and then he came back in and told me that my test results came back negative they charged me $1,000 I have Blue Cross Blue shield and they sent me home with no treatment no medicines no nothing do not go to this hospital,

2 years since the last review, a new company managing, and lots of staff turnover... and nothing…read morehas changed... scripts arrive on time about every other month. And each time the customer experience of watching them figure out who to blame is tantamount to watching monkeys trying to figure out how to f*#k a football. Then, when you're late for your injection due to no control of your own (you paid for your script and bloodwork in time), they will charge you $100 for an injection to tide you over till they decide to get them to you. They deal in slinging injections, not a service. They will then blame it on the pharmacy that they employ! Then it's "sor-ry" #shrug. My latest are two weeks overdue, and I cannot get a hold of anyone in any office, after 6 attempts and two VMs. These people are indifferent. This company is poorly managed and ran. If you have access/means to a real urologist, avoid this place like the plague. You'll regret it if you don't.

Horrible customer service! Can't get your medication in time. 2-3 weeks late causing significant…read moregaps between doses. Nobody answers at any of the numbers provided. This place is a joke! Stay away

set an appointment early in the morning for noon still waiting 45 minutes later after an…read moreappointment stated that the staff was short for a Saturday. I would reconsider this place.

I have been here 2 times now and every time it's been an easy and efficient experience. The…read moredoctor's are always so kind and caring. I appreciate that great care.

I don't know why so many bad reviews? It's my 1st time here and everyone was amazing and caring…read more Even the food was good and facility is clean

My insurance company and I have been trying to get someone to answer the phone for over an hour…read more.. they answer and put you on hold and never come back! I will be canceling the procedure. If they can't answer the phone without putting you on hold for an hour how can I trust them to due a surgical procedure? They have me listed for an hour later than the time I was told!

Top notch care, knowledge, customer service, in all areas of Wellness. 100% would recommend!read more

Great service, great people. Kayla is awesome, and kelly is awesome as well!! I would refer anyone…read morethere

Great Doctors in the Garland Area. Doctor Cesar Pena and Doctor Leovares Mendez are very nice and…read morereally pay attention to their patients. I recommend them!!

It is ridiculous how the staff at this clinic operates. I called and was placed on hold for 30…read moreminutes last Friday. I was also transferred to the medical records department to leave a voicemail, but it's full. At the end of the day I was told my request will be fulfilled before end of day, but as you guessed it nothing was sent. I called again today to follow up, as I am writing this review. All of our calls are recorded, therefore I can prove what I am saying. The only person I have been able to speak with is Debbie but after I have explained to her what has been going on and asked to speak to a supervisor she placed me on hold over an hour ago and has not come back on the line even to check if I am still here or to let me know she is getting someone soon. This is unfortunate as I see the doctors have received good reviews.