This clinic will bill you for appointments you do not agree to. My doctor called to give me lab results and charged me for a telehealth appointment without ever explaining that would be billed as a separate appointment. I do not recommend this practice. UPDATE: I did call the practice to resolve this issue and was told the manager was at lunch and would call me back. It has been more than 48 hours, and I have yet to hear from her. This actually reinforces my point that this practice does not care about its patients. read more

Aweful. They sent in 2 scripts following lab tests. Problem is no one called and discussed reults. I inquired and got a call from a staff member who obviously had no idea why. Billing problems every time I visit. They mis-handled and mis-filed my insurance. Latest example is paid $100 to the lab, out of frustration. You'll get no quality time with the provider. This is the fast food restaurant version of medical offices. One big red-flag, turnover is very high. read more

I was an established patient of Village Family Practice. They changed ownership groups to Mednow and all the sudden I was forced to come to more frequent in person visits for some new urine test requirement. What a scam! They are after the cash grab over billing for an unnecessary urine test then charging me an extra $200 for it! Apparently because the new purchasing physician is a pain management provider its his requirement. Not mine! I'm not there for pain management. They refused to work with me or adjust this charge off. I'm switching since i don't feel this business cares about its patients. read more

I'm sure experienced might vary depending on insurance and care needs. But as someone in Colorado Medicare this practice makes it extremely straightforward to get comprehensive testing, referrals to specialists, and necessary prescriptions quickly. One downside is a high rate of staff turnover but it hasn't negatively affected the quality of care. read more

Honestly this place feels more predatory than any other clinic I've ever been to. It seemed fine until this year. This year they have: 1. Forced me to come into the office during COVID to receive medication refills for a very common anti-anxiety med that I've seen them for previously (less than a year ago.) 2. Mis-coded my preventative testing (VERY common type of testing that most people should have done at least once a year that my insurance told me they mis-coded). 3. Refused to answer/return phone calls regarding the above mis-coded testing. When I finally got ahold of someone they refused to change the code due to their clinic's "policy". I've never been charged for this testing before under my current insurance. To add, every time I called, no one would answer the phone. When they told me they would call back, I waited two days and no call came through. It's upsetting and unnecessary and I'm tired of leaving this clinic in tears after unnecessary visits. My advice - GET EVERYTHING IN WRITING. Make sure to ask what things cost before getting tested or meeting with anyone at this clinic. I really didn't expect the horrible treatment from this clinic, especially after their great service in the past. Bummer. read more

See Dr. Moore. He is the best ~ I've been going to him for 13 years and have never had an issue.

I won't ever be taking my mom back to Erin Cain's office 1. Waited over an hour. Multiple people walked into room w/o masks 2. Didn't suggest meds for mom's Type 2 Diabetes 3. Made 2 referrals that were out of mom's insurance network 4. Phlebotomy Technician knew mom was allergic to latex but didn't have any latex-free gloves. What doctor's office doesn't have latex-free gloves? 5. Bathroom she had to use for urine sample was a CHILD'S toilet. Thank God there were handrails for my disabled mom to hold onto to lower herself onto toilet seat. 6. On February 27, 2023 mom got a call about her labs. They wanted mom to go back in another 2 weeks. Mom asked her if they'd have latex-free gloves by then. She said, "Hmmm, I guess I could order them." Mom asked her, "What doctor's office doesn't carry latex-free gloves in this day and age? Guess their office doesn't. If they're cutting costs when it comes to patient care, gloves, etc. where else are they cutting costs? 7. VERY difficult to get in-and-out of their office let alone their "bathroom" with a rollator walker. It's not an ADA office. 8. Jamie from Aurora office called WEEKS later. Guess Erin or Jamie don't want to put anything in writing NO I'LL NEVER take mom to their office again. Have left this on reviews for 895 S. Logan St., Denver, CO 80209 and her boss, Dr. Nathaniel J. Moore, 15101 E. Iliff Avenue Suite 140, Aurora, CO 80014) read more

The doctor suspected a serious condition so he advised to take an US for which he was going to send a referral. After waiting a week and wasting one more week calling and asking for the referral, I had to go through another doctor as the referral was never sent. They never answer the phone. Also, I had to go in person to get my blood test results back 10 days after my visit. read more

They don't give out prescription here. I thought this was a doctors office. They told me that doctors don't give antibiotics for sore throat's. Hahahah. They want your money without sending you anything to help your sickness. What a Joke read more

Hannah Newman you do not want to see if your meds work. She will pull you off your long time working meds and Jack your life all up. She gets overwhelmed with anything other then a running nose. And when you have to start therapy do do it all she will terminate your care. She is a hack and should be fired. Be careful with your care. My new doc fixed me right up. read more

I am shocked to see these bad reviews. This place has the best doctors!!!! As soon as I saw this I had to write a review. I have been a patient of Doc. Moore for at least 8 years now. He is my primary care doc and I drive a hour to his office because doctors like him are so hard to come by. No matter what day or time, if he's out of town or on vaca, if I need him he is ALWAYS there. He genuinely cares and has completely changed my life. We've come so far since I met him. I trust him with my life any day. Unfortunately he does not work at the Denver office the days I can make it so I have been seeing Erinn Cain who is also great, genuine, non-judge mental, always listens to my concerns and is very charismatic. I always get nervous to see someone new and today I saw Victoria Ward and WOW I was not disappointed. I can't begin to tell you how phenomenal she is and now I see why she has 5 star reviews. She was extremely knowledgeable and listened to any and all concerns. I took up so much of her time and never once felt rushed. I honestly can write 3 pages on how great she was. I can't say enough about her and I'm so happy I saw her. The only issue I have ever had in 8 years was the office not relaying messages to the doctors. read more

Very disappointed! They will not answer their phone! All I wanted was to make an appointment and get a flu shot. I was put on hold for nearly 20 minutes and finally I had to go! I called three times and had to hold for more than 20 minutes EACH time! Ridiculous I cannot even make an appointment and there is no way to make an appointment online. read more

This office operates only in the name of greed, they charged us (ripped us off) for things we did not need nor agree to. Everyone walks around acting like they don't know what's going on- but at the end of the day, we and our insurances are overcharged read more

I brought my daughter to the MedNOW Clinic on Logan St. after we moved to the area, to establish primary care for her. I have now decided to find a new practice for her due to numerous errors. They have had problems with my daughter's insurance, though no other practice I've taken her to has had issues. At one appointment they were able to submit her insurance without a problem, but at the next appointment they couldn't figure out her insurance so we had to cancel. Additionally, they called in a prescription incorrectly and it took me ages to get them to understand the mistake they made. Finally, on December 26, I discovered that they had refused to refill one of my daughters medication's that she has been on for a number of years. When I tried to contact the clinic there was no information about how to contact the on-call physician, so I drove to the clinic, which was closed. No notes on the door stating their holiday hours or how to reach the on-call MD. I called all of the MedNow clinics in the area and was not able to get through to anyone. It is outrageous that there is no communication regarding changes in office hours due to holidays or how to reach an on-call physician in the event of an urgent need. When I got to the clinic on the 27th to discuss this with the office manager, I was told that the medication that I needed refilled was not even on their list even though they had already refilled it once. If you decide to go to this clinic be prepared for a lot of frustration. read more

The visit itself was okay. They have an excessive number of papers to fill out but that's whatever. The doctor was kind. However, the real trouble came after the visit. My partner and I went to the doctor together. He received his results within the next week. After about two weeks I still hadn't received mine so I called them. They said the lab hadn't sent them my results. They would call the lab and get back to me when they had the results. Had I not called it seemed no one would have followed up on this at all. I waited about a week after this phone call and no one called me back. I called them back. And left a voicemail. After a few business days I hadn't heard back so I left them another voicemail. A few days after that I STILL hadn't heard back so I called them again. Still no follow up. A couple days after that I got an answer when I called. They said 'Oops, your doctor left this practice. We'll have another doctor read the results and call you back. Just from looking a couple numbers on your blood work were high.' I waited a few hours until 3:30, knowing they would be closing soon and called them again. They said someone would call me back. By now I knew this wasn't true so I stayed on hold for a while waiting for a doctor. Eventually a doctor came in and said 'Everything's good.' I mentioned that I had been told a couple of things were high. She was like 'yeah just a little it's fine.' And was ready to end the call. I asked a few more questions about what could be causing it, if I needed to do anything, etc. She was very short with me and didn't give me much explanation. she said she would email me my results right away and took my email address. I should have known better. The email never came. I had to call back AGAIN as by now it was almost 5 o'clock and I knew they'd be leaving soon. I stayed on the phone until the results were uploaded to the portal. Overall, it was like pulling teeth to get anyone to actually give me my test results and once I did get them there was little to no assistance in understanding them. Had I not been diligent I never would have received them. read more

Dr McBrearty took his time to listen to me and let me discuss everything, and had great communication skills. He seems like a genuinely nice and smart person. read more

Three different providers in a years time, can't seem to keep help! Pretty incompetent office staff. Plus they need to get their act together. Worst medical practice I have ever been too! read more

I don't recommend going to this clinic for pain management. Dr. Moore only gives out suboxone no matter where you are at with your pain. I have broke my back in two places, neck and all limbs and was not taking anymore than a script here and there when needed. I was only asking for something to help me sleep and if the morning was bad something to help me get going. When i told Dr. Moore this and expressed that i didn't want to be on drugs all day everyday he exploded in anger and said "i don't know why i do this anymore, it's not worth it!" "Maybe you can go out and find yourself a doctor that will give you morphine (which i never asked for) or better yet maybe you will get a miracle surgery" then stormed out of the room. The only good thing about this appointment is that i was refunded the $150 it costs to see him the first time, even though i have Medicaid. The refund took 5 days and two phone calls to get. I understand that getting pain management in the United states is difficult these days, however, when looking for help the only option shouldn't be an all day option or nothing. read more

This is worst place. I called the office to get my money refunded back. Not sure who answered the call was so rude. My mistake was I forgot to get her name which I never hang up a call without getting a name. I went to this office in need of a pain doctor. They request a 150.00 deposit which I needed before you are seeing by Dr. Moore. Then you are given a appointment. Long story short I was seen by the doctor for about 5 minutes. The first thing he wanted to give was suboxone without even knowing your condition. BIG RIP OFF. There quick to take your money. Funny my insurance paid for the visit. 150.00 was for what makes no since. This place is taking your money. Now have to go through loops to get my money refunded. I will report them to the medical board if I do not get my money back on my card. read more

It's a shame we're unable to score less than a star! I started coming to this clinic because my primary care doctor (R. Glassman) closed his office after 40 years. As any reasonable patient I called the office to refill my prescriptions a week before I was going to run out of my medication and called a couple of times before I had one dose left. I have private insurance and I can only imagine how disregarded others may feel with Medicaid/ Medicare! As a loyal patient and having medical treatments that has on going longer than the nurse has been alive, I had higher expectations! The lead nurse was so rude and disrespectful towards me as a patient of Dr. Richard Glassman's and Dr. Moore's. I only continue to come to the clinic is because Dr. Glassman has been my primary care doctor for my family over 38 years and delivered my children. If it wasn't for Dr. Glassman I would find another primary care facility! The lead nurse made it very clear that my doctors obligations to his patients held no regards to Dr. Moore's nursing's staff has absolutely no regards. I'm furious at the lead nurse's disrespect to me and Dr. Glassman! I was told by the lead nurse that Dr. Moore was the only accredited doctor in the office that could refill medications. Considering that she's only a nurse she preceded to tell me that Dr. Moore would never give me a refill on my prescriptions that I'v been prescribed by Dr. Glassman for years! It's a shame that Dr.Moore's lead nurseI wasn't able to schedule a reasonable appointment time before I ran out of my medication. This office staff is completely disrespectful and unprofessional and I hope that no one else has to be subjected to poor services!! read more