Great service, on time and friendly drivers. We had on an site shredding job Mike was great to…read morework with.

I was looking for a shredding company for my office and googled for results like everyone else. I…read moresaw that the UPS store around the corner offered shredding services so I sent an inquiry for a quote. Luckily, Mike with Vanguard contacted me almost immediately. We scheduled a date and time, which I changed on him twice (Mike graciously had no issues with that at all), and they showed up when they promised, right on time...once we had a date solidified of course! The gentleman who came here was so professional and efficient my entire team was talking about him! After they left, we realized that we had forgotten to give them 5 boxes of documents. I contacted Mike again and he offered to send a van to pick up the boxes for us to be shredded at their warehouse the next time they were in the area. This was after he tried to find numerous other options to help us! He called today and another amazing gentleman showed up by the time I had his form filled out, he had the boxes loaded up and ready to go! If you need shredding services, PLEASE call Vanguard...you will not regret it!! Greg Practice Manager West Loop Veterinary Care 815 W. Randolph Street Chicago, IL 60464

We were very disappointed with the services at Morrison and Associates. We hired them to do our…read morebusiness and personal taxes for 2014, and the experience was not a good one. We met with Bill in Feb, to discuss switching our tax services to them. To be fair, Bill was very nice, and he seems very knowledgeable, which is why we made the decision to switch, but things didn't go well after the first meeting. Our corporate taxes were due on March 15th, and they weren't ready until the day before, and there were mistakes made, so we had to file an extension, costing extra money, and this is a tiny, tiny company with no payroll, so it is not as if our taxes are complex at all. During this process, I worked with a person there who did our business return, and as they were adjusting the journal entries in a different manner than we have done the last 8 years, I had questions. I could never get an answer that made sense, and multiple times, after doing my own research, I had to respond that what she was saying was wrong. She would check with Bill, and it turned out that she was wrong. The fact that I have to double check her answers does not give me confidence in having them manage our taxes. After that, we waited for our personal returns, as well as the return for my daughter. Over the next month, I called 4 or 5 times, inquiring as to the status. Sometimes they thought they were almost done, sometimes they thought my daughter's were done but not sure if they were filed, but they said Bill would know, but he is out, and they will call me back. The problem, no one ever called back. Our concern was that if we were going to owe a lot in taxes, I don't want to find out on April 15th I have to come up with a lot of money. Finally taxes were done on April 13th, I went to pick them up, and not only did they have the automatic payment set up for my taxes, but estimated tax payments set for 2015 (which would pay way more than necessary). I had explained upfront, that I pay estimated taxes on my own, based on my earnings which vary. I reminded them of this and they said they would remove the automatic estimated payments. I also noted they were taking part of my state refund and using it to prepay my state taxes for 2015. I asked why would we do this, if I already get a refund every year, that just makes for a bigger refund? They had no answer, but said they would fix it so I received the entire refund Two days later I check my bank account and $2,100 was automatically paid for next years taxes. I called them. They said they made a mistake but oops, too late to undo it. I had to contact the bank to dispute the payment. A week later, I got my State refund...minus the prepayment for next years taxes...I guess they forgot to correct that too. My final complaint came with my bill for services. Before switching, I asked what they charged, and while they said it varies, they gave me the base rates. I explained what I paid previously, and they gave me the impression it would be similar. Guess what? Double. and not just on a small personal return, this was $1400 vs $700 from my previous accounting firm. I understand not giving an exact quote, but when I tell you what I paid last year, and provide copies of my returns so you can see the work, I think you could mention that your services are likely to double for this amount of work. Maybe that is too much to expect. Still, considering our taxes took twice as long to be completed, and I could never get good answers on my questions from anyone other than Bill, and they didn't return phone calls, does not make it a service worth twice as much. Premium price is Ok for premium service, but certainly not for bad service. I let the owner know we were disappointed in the services and why, I never heard back. Though recently an employee contacted me about filing payroll taxes. I explained, I have no employees, no payroll, never have and so I do not need to file.

We have been a long time client of Morrison & Associates and go back to when he was the only person…read morein the 2nd Floor Batavia location. We were always pleased with his service, knowledge, professionalism and advice. Up until this year, in our minds he was the tops. Unfortunately, recently, things really went downhill. When called, he never returned calls or might after two or three messages were left. When emailed, you may or may not get a response. It was constantly having to try to get him to resolve an error made on our 2016 taxes. When you did finally speak with him, different versions of what was done or not done were told. When in actuality, after months of chasing (Feb. thru June), nothing had been done. Finally at the end of June the paperwork was done and we were told to pick it up at the office. When we got there no one at the front desk or in the office was aware of the situation and nothing was left upfront by Bill to pick up and he was not in the office. Needless to say, the Apex team was most helpful in resolving this for us and we finally got the paper so we could send off our check. Understand errors occur - we are human. However, where my disappointment lies is in the huge, out of character lack of response and professionalism shown. Not the Morrison and Associates we had come to respect and love! The delay in response and preparation resulted in additional interest owed. So sorry to see a long term business relationship take this turn.

Rachel represented me very well and is a very diligent attorney. She is client-focused, pays…read moreattention to detail, and is very reasonable with her billing for services. If I was ever in this situation again, I would definitely look to retain her services. She is the consummate professional.

Took time to answer all my questions and made sure I understood the process. Looking forward to…read moreworking with this team in the very near future.

Terrible experience, completely incompetent lawyer assigned to me. Just took the money, did not…read moreexplain anything on what to do or what to expect. I hired Tricia and then was farmed off to some junior assoc who had no idea how to deal with a high conflict divorce

This business was excellent when it was ProShred. However, the business has been sold to vital…read morerecords control for about a year now and the customer service is nowhere near what it used to be. They used to be very polite, helpful and accommodating. You used to be able to call in and ask a question and speak with someone on site or get clear answers about the process. Now there's a lot of ambiguity in the process. You used to be able to go in without an appointment and have your documents shredded if there was a truck on site. Now you cannot just go to the site. You have to have an appointment scheduled in advance and canceled in advance if you cannot make it per DeShawn and Customer Service.

My small (Elmhurst) office has 2 Pro-Shred lock-boxes on site. As they were full, I called for a…read morepickup a couple weeks back. Fella said he would fit us in for a special 11/24 pick-up. Great. But nobody showed up. I e-mailed and was told our regular pick-up was being pushed to back to 12/1. It was as if my original phone call had never happened. Again, Pro-Shred was a no show on 12/1. On 12/2, they tell me they show their (phantom?) truck was here yesterday morning. Perhaps I am imagining it, but our shredding sits untouched in the hallway. It's been 2-weeks, and I am still trying to get them to make a pickup.

Professional and timely n and reliable. They served the process of complaint and summons an hour…read moreafter receipt

I never do reviews however this service was timely and fast. I am an Indiana attorney who had…read moreKrimson perform service of process on an individual who lived in Bolingbrook and they did it quick, followed my instructions and got me the copies of the service proof to file with the Indiana court asap. And the charge of $50 was surprisingly so reasonable I assumed the invoice would have some added service charge for something I didn't see in the message I exchanged with the service, however it was only $50.00. Awesome service!!!

Thank you so much for all your help today with my printer for my business. You saved the day!!Ryan…read morewas fantastic and even picked up a new printer for us. ( I'm sure this is not in his job description). This is why I have used you over the years for all of my computers & printers . Another job well done. Russ Christensen Owner Scrubs Etc Medical Uniforms

Used these guys about a year ago, and wrote a review then. Not sure why it is not showing. Anyhow i…read morewent back to Helping Hands again last month, and again these guys took great care of me. I had some issues with another computer in my home, and needed to get a replacement. Dave sat down with me and ended up recommending a PC that fit my needs perfectly. I really cant thank the staff enough for all of the personalized attention, as well as awesome service. Especially Jeff who works in the back.