We were very disappointed with the services at Morrison and Associates. We hired them to do our…read morebusiness and personal taxes for 2014, and the experience was not a good one. We met with Bill in Feb, to discuss switching our tax services to them. To be fair, Bill was very nice, and he seems very knowledgeable, which is why we made the decision to switch, but things didn't go well after the first meeting. Our corporate taxes were due on March 15th, and they weren't ready until the day before, and there were mistakes made, so we had to file an extension, costing extra money, and this is a tiny, tiny company with no payroll, so it is not as if our taxes are complex at all. During this process, I worked with a person there who did our business return, and as they were adjusting the journal entries in a different manner than we have done the last 8 years, I had questions. I could never get an answer that made sense, and multiple times, after doing my own research, I had to respond that what she was saying was wrong. She would check with Bill, and it turned out that she was wrong. The fact that I have to double check her answers does not give me confidence in having them manage our taxes. After that, we waited for our personal returns, as well as the return for my daughter. Over the next month, I called 4 or 5 times, inquiring as to the status. Sometimes they thought they were almost done, sometimes they thought my daughter's were done but not sure if they were filed, but they said Bill would know, but he is out, and they will call me back. The problem, no one ever called back. Our concern was that if we were going to owe a lot in taxes, I don't want to find out on April 15th I have to come up with a lot of money. Finally taxes were done on April 13th, I went to pick them up, and not only did they have the automatic payment set up for my taxes, but estimated tax payments set for 2015 (which would pay way more than necessary). I had explained upfront, that I pay estimated taxes on my own, based on my earnings which vary. I reminded them of this and they said they would remove the automatic estimated payments. I also noted they were taking part of my state refund and using it to prepay my state taxes for 2015. I asked why would we do this, if I already get a refund every year, that just makes for a bigger refund? They had no answer, but said they would fix it so I received the entire refund Two days later I check my bank account and $2,100 was automatically paid for next years taxes. I called them. They said they made a mistake but oops, too late to undo it. I had to contact the bank to dispute the payment. A week later, I got my State refund...minus the prepayment for next years taxes...I guess they forgot to correct that too. My final complaint came with my bill for services. Before switching, I asked what they charged, and while they said it varies, they gave me the base rates. I explained what I paid previously, and they gave me the impression it would be similar. Guess what? Double. and not just on a small personal return, this was $1400 vs $700 from my previous accounting firm. I understand not giving an exact quote, but when I tell you what I paid last year, and provide copies of my returns so you can see the work, I think you could mention that your services are likely to double for this amount of work. Maybe that is too much to expect. Still, considering our taxes took twice as long to be completed, and I could never get good answers on my questions from anyone other than Bill, and they didn't return phone calls, does not make it a service worth twice as much. Premium price is Ok for premium service, but certainly not for bad service. I let the owner know we were disappointed in the services and why, I never heard back. Though recently an employee contacted me about filing payroll taxes. I explained, I have no employees, no payroll, never have and so I do not need to file.

We have been a long time client of Morrison & Associates and go back to when he was the only person…read morein the 2nd Floor Batavia location. We were always pleased with his service, knowledge, professionalism and advice. Up until this year, in our minds he was the tops. Unfortunately, recently, things really went downhill. When called, he never returned calls or might after two or three messages were left. When emailed, you may or may not get a response. It was constantly having to try to get him to resolve an error made on our 2016 taxes. When you did finally speak with him, different versions of what was done or not done were told. When in actuality, after months of chasing (Feb. thru June), nothing had been done. Finally at the end of June the paperwork was done and we were told to pick it up at the office. When we got there no one at the front desk or in the office was aware of the situation and nothing was left upfront by Bill to pick up and he was not in the office. Needless to say, the Apex team was most helpful in resolving this for us and we finally got the paper so we could send off our check. Understand errors occur - we are human. However, where my disappointment lies is in the huge, out of character lack of response and professionalism shown. Not the Morrison and Associates we had come to respect and love! The delay in response and preparation resulted in additional interest owed. So sorry to see a long term business relationship take this turn.

Rachel represented me very well and is a very diligent attorney. She is client-focused, pays…read moreattention to detail, and is very reasonable with her billing for services. If I was ever in this situation again, I would definitely look to retain her services. She is the consummate professional.

Tricia and Marcee are incredible!! They were a no nonsense legal team. Formal emails, no waster…read moretime, to the point! Marcee was dedicated to my cause and won a tough battle! I cannot thank her enough. So grateful for this legal team!!!

Took time to answer all my questions and made sure I understood the process. Looking forward to…read moreworking with this team in the very near future.

#83-2021 Beyond pleased. I called on the phone I said if the…read moretruck is there they can shred it on the spot for you.'price quoted was fair 30 bucks for what I had. Pro shred of Chicago the Tinley Park location located right off of interstate 80 on the frontage Road between Harlem and 80th avenue very professional. They offer many services you can have a setup schedule like if you have a small business where they'll come out pick up your stuff and shred it or you can have it shredded on the spot. Their prices are beyond reasonable I came in with a tote about the size of a large laundry basket with approximately 5 years of receipts and credit card bills and all kinds of other personal things tax papers I wanted shredded and I was hoping to watch and not just leave. Well if you have lots and lots of stuff if one of their trucks are down they have to use one of the other trucks too run a route because they do do a lot of route pickups. They said the truck wasn't there at the time which I understood however after speaking and they saw what I had they were able to fire up the one little box truck with the shredding machine after they weighed my documents and all my crap that came out to be a roughly in the $30 range. They give you the first 40 lb for the can and everything else it filled up about half of it. I'll put some videos up as you can watch how it works it's pretty damn cool she was very very pleasant and very professional and fired up the little Freightliner truck idled it up and then started the shredding machine and drop down one of the old cans and put mine up put a couple of twists down the dial brought me over and said here you can watch and see how it goes and sure enough you could see it getting shredded on the little videos I'll put up which is kind of cool watching it right on the spot. They offer many services here picture will be posted with all the different kinds of things they accept and the weight limits and prices as of the 19th of October 2021. so if I ever have anything else I need my computer monitors and other stuff which I don't have but if I did I would not hesitate to use this Tinley Park location it was simple and it was done in less than about 15 minutes and my stuff was gone.

This business was excellent when it was ProShred. However, the business has been sold to vital…read morerecords control for about a year now and the customer service is nowhere near what it used to be. They used to be very polite, helpful and accommodating. You used to be able to call in and ask a question and speak with someone on site or get clear answers about the process. Now there's a lot of ambiguity in the process. You used to be able to go in without an appointment and have your documents shredded if there was a truck on site. Now you cannot just go to the site. You have to have an appointment scheduled in advance and canceled in advance if you cannot make it per DeShawn and Customer Service.

Professional and timely n and reliable. They served the process of complaint and summons an hour…read moreafter receipt

I never do reviews however this service was timely and fast. I am an Indiana attorney who had…read moreKrimson perform service of process on an individual who lived in Bolingbrook and they did it quick, followed my instructions and got me the copies of the service proof to file with the Indiana court asap. And the charge of $50 was surprisingly so reasonable I assumed the invoice would have some added service charge for something I didn't see in the message I exchanged with the service, however it was only $50.00. Awesome service!!!