My mom was transferred to this hospital for life saving heart surgery. I could only speak on this…read morehospital from the perspective of a visiting family member. The staff here are wonderful. The nurses, doctors, even the front desk staff are all on point when it comes to the top notch care provided from this hospital. Never once did I feel like my mom was not priority during her stay. For that I am grateful. Beyond that the hospital is clean and offers common amenities you'd expect from a modern hospital.

I went to EGH because I was having a hard time swallowing and I was severely dehydrated but they…read morejust sent me home with opioids and told me to eat popsicle's. I couldn't eat popsicle's because I couldn't swallow anything not even water. They could have at least gave me a Iv to rehydrate me.

Having been to this hospital multiple times with my parents who have both had cancer several times,…read moreI can say they have all been amazing. Everyone from the front desk to the person helping them to the car and all in between have been extremely helpful, caring and just all around great . I highly recommend this hospital.

My girlfriend was screaming in pain and they left us without even checking in for 2hrs. The whole…read moretime she was wailing and begging me to get a doctor. I begged for them to help us 2 times, once at 1hr then again at 2hrs. The nurse at 1hr acted like I was some kind of monster for asking for help. At 2 hours they just complained to us about how busy they where and how they don't have time for us. What a horrible place to ask for help and apparently to work. My girlfriend eventually ripped out her IV and got out of bed because she couldn't stand the pain anymore... we had to leave and get help elsware...

This likes taking your copay and then sending you on your way with no diagnosis or prescription. I…read morehad swollen tonsils and ear ache and the NP said it was bug going around. I went to a different urgent care and was given antibiotics and was all cleared up in 3 days. This place is a joke

I was seen today by an incompetent NP. The nurse was super nice. The NP however looked at my arm,…read morewhich was painful and swollen, and said,"I'm sure it hurts but wow, it's so interesting. " After being promised at intake that they could drain it she went on to tell me she wasn't sure if her colleague would drain it but she wasn't touching it. She got her "colleague" who confirmed they don't do that and prescribed some meds that she "doesn't think will interact with what I take." I was extremely dizzy and not well...but I was an "interesting" specimen. Idiot.

Absolutely horrible place! I see Dr.Morris who actually is a fantastic doctor, but her staff is…read moreuseless, rude and they lie! I called on May 28th to make an appointment as I have been in severe pain. I cannot sleep, hurts to walk, hurts to lie down and hurts to sit. I pretty much can not get comfortable. Anyway, I call and the receptionist says that I can't be seen until June 21st, but that she will connect me to the nurse! What's the point of doing that? The nurse there does nothing to help! All she ever says is "Go to urgent care!" I have a doctor, so why do I need to go to urgent care?!? After I made the appointment, I was sent a link from Beacon to make a new appointment if I wanted to be seen sooner. So, I'm able to make an appointment for June 10th. I schedule the appointment, then today, two hours before my appointment, I get a call from Barbara telling me that I won't be able to be seen today and that I have to wait until the 21st! And why can't I be seen today? Because it's only a 15 minute appointment! Okay, and?!? I can't be seen and treated in 15 minutes?!? Oh, and Barbara said someone called me and left a message, but no one ever called me! That's another thing about this place. They lie about calling, they NEVER return phone calls EVER, if insurance puts a prior on a medication, I either never get the medicine or get it two months later and the nurse is rude and if you have an issue and are connected back to her, she tells you to go to urgent care, even though having a doctor is WHY you shouldn't have to go to urgent care!!! Beacon is a huge joke and they time out appointments, so if your appointment might take 20 minutes and all they have are 15 minute appointments, then you may be waiting a month or longer to see the doctor! This place needs to hire new staff and get rid of the lazy, incompetent, lying employees who couldn't care less about the patients! My doctor called me in a medicine on April 28th and my insurance put a prior on it. I kid you not, I did not get that medicine until 4 days ago on June 6th! This is what happens with this office every single time there's a prior on something! So, took this worthless staff over 6 weeks to get me my medicine that I should have had a day or two after it was originally called in! It's too bad that the staff here sucks because the doctor is truly amazing!