My partner had a transvaginal ultrasound here and were told that they could control how fast the probe went and could stop if needed during insertion. During the insertion and removal of the probe the tech kept going too fast and putting pressure despite telling my partner that they could control it, they let my partner control lining it up but did not let them control the actual speed or pressure despite telling them they could take their time with it. My partner left the clinic in pain and deeply upset and feeling violated and is still in pain 12 hours later. I spoke to the manager who seemed horrified and told me they would talk to their staff but now my partner is traumatized. We usually come here for any ultrasound we need, now we are scared to. read more

Overall a good experience. Professional, clean, friendly service. Waiting area could use some updating, the row of chairs I sat in felt like it was going to fall over also the number dispenser is not marked very well, seen a couple people come in and didn't know it was there. read more

Made an appointment a month ago for an ultrasound. I was having pain and I was told by many professionals Medray is one of the few places that have the machines. I read to the person over the phone what the requisition was for and they confirmed the booking. I called the day before to confirm again to make sure what I needed to do or anything more. I showed up to appointment and they said "Oh sorry we don't do that" as per the technologist in charge. I have been patiently waiting as I have this pain. I skipped work and have been fasting for over 12 hours and now my appointment was cancelled and I am back of the queue wherever I have to make an appointment. Your intake person should double, triple confirm before wasting the patient's time. Sometimes these matters can be very serious and the System or MedRay Imaging can play a part in severe consequences for patients. Not happy at all. Will be telling everyone not to visit such an unprofessional business. "Medray, do not confirm appointments if you can't do the job or don't have the equipment!!!!" read more

Are you pregnant? I don't have much to compare this to, because this is my first baby. What I can say, is that I went here for one of my ultrasounds over going to my closer site, West Coast Medical Imaging in New West and I wish with all my heart I had just gone here again for my anatomy scan. My ultrasound tech for my NT Ultrasound at MedRay was warm, took her time with us, and even shared a little bit of our joy and wonder over seeing fingers and toes. We weren't rushed out, she chose and printed nice pictures on good quality paper and wished is good luck. Compare this to the other place where the tech was horribly cold, rushes through showing us the baby as if she were pointing out our own body parts to us like we were idiots, and printed out some flimsy shots she could get at the end that "would do." This would be the last time we'd see him if he's healthy and thus, the most recent experience prompted this praising report of Medray. Bottom line: if your pregnant and this is a bit of a drive, but doable? Go here. If your close but have options? Heck I'd still go here. And if this finds its way to my NT tech? Thank you so much for your kind care. Stay away from the West Coast places as I've heard similar reports from other preggo ladies. read more

Medray use to be a lot better but my last experience getting an Xray was not so great. The wait time in the main waiting room was average so no complaint there but then I sat in the Xray change room for a very long time. I was sitting outside the room of the technician I finally got who I think was Gabriel, I watched him enter the room after a patient left, he slammed the door closed which told me he was in a foul mood then without anyone in to Xray he stayed in the room with the door closed for a long time, very frustrating. When I finally got called in he was the exact opposite of friendly. It was one of the most uncomfortable Xray sessions I have ever been to so I think I'll avoid this place from now on. read more

I'd like to thank the wonderful people at the clinic who went out of their way to help after I forgot my requisition at home - saving me a rebooking and 1 hour trip to come back. You guys are great! read more

Went for pelvic ultrasound and was told at the appointment while having the ultrasound that the monographs would be doing an 'internal' as well. I asked, an internal what? An internal ultrasound she responded. I had never heard of such a thing, I am 71 years old. Oh its just a thin little wand that gets inserted into your vagina, I'm thinking "what the F? " So she pulls out this thing that is anything but tiny, covers it with a condom, I think, and lubricates it for insertion. I am thinking all the time that this is something the doctor ordered. It was not! Suffice it to say it was beyond humiliating, painful and personally invasive. I told her to stop after a minute because it hurt and she did so. Why would you put an elderly woman through this humiliating experience to look at a "possible cyst". Nothing against the technician, but I should have been advised of this procedure BEFORE my scheduled appointment. read more

Arrived with 5 yr old who needed X-Ray and 7 yr old sibling During summer break. Was told they would not allow us entry. 7 yr sibling could not attend with us and could not wait anywhere. I attempted to explain this was an undue hardship on single parents/working families and they were impeding a Child from getting essential care. Was informed they expected us to arrange childcare for sibling. They stated this was not even a COVID policy but a general MEDRAY policy not allowing "visitors". how insensitive to family status. ..how can this be how our so called advanced public health care system treats its patients. read more

Partners are not allowed in during fetal ultrasound. Quite disappointed. Would have booked elsewhere had we known that my wife would be alone during the scan and I would not be able to watch or provide support. read more

Needed an X-ray and ultrasound on my shredded shoulder. Got the X-ray. Was put on hold for a month for the ultrasound. Still waiting in agony. Bottom line more important than their patients. Will do more homework next time. I did find reception to be just fine but my shoulder wins over niceness. Due diligence peeps. read more

Unfortunately the receptionist was really unprofessional and when I asked a question treated me like she was doing me a favour. I chalked it up to her having a bad day and let it go. When I got a voicemail to remind me of my appointment with the same tone of voice and attitude I thought: you know what life is too short to be treated like this, and there are other ultrasound places with competent professional staff. I cancelled my appointment right away and let my Dr. know how this business is treating his patients. read more

I am a resident of Port Moody for the last at least 12 years, I was trying to book an appointment for my breast ultrasound and unfortunately they refused to book me in as my physician is in another city. The lady who I was talking to was extremely rude and unprofessional, she hanged up on me as I was asking for her name. This is not acceptable to treat patients like that. read more

Can't really compare to other ultrasound medical offices since I've only been to one other when I was 7..but this place was professional and quick. I didn't have the same experience as others with the receptionist as I felt the woman I talked to was very friendly. I booked my appointment last week for yesterday and she was very thorough during my call in regards to what I needed to bring, prepare and do the day of. I want to say her name is Susan..but I am probably wrong. I was very impressed by the cleanliness and organization of the office as I stepped in. Some might think it's a bit weird to pull a number and wait..but it makes sense. It's easier to serve people who were there before you and now I understand why they ask you to arrive 15 minutes prior to get you and your information checked in. I initally thought my appointment was at 4PM but realized when I got there it was actually 4:15PM. I didn't have to wait long though as there are many technicians on site and like many other patients I'd say their names were called within 5 minutes of sitting back down. I had to get an ultrasound and my technician was Lily. She was sweet as can be and very helpful. I was very appreciative of her kindness and overall calmness as I get nervous in any sort of 'medical' setting despite my procedure being so simple. Doctors on staff were very nice too and I wish I remember the name of the Dr I saw yesterday..but he was very nice as well. Overall, I had a pleasant experience with Medray and would use them again. PS. I would like to thank the young woman who gave me her parking ticket that still had time left on it as I was looking for parking yesterday. To continue her generousity I passed it onto another woman as I was leaving. read more

Good X-ray place with good service. They know what they are doing and good attitude every time I'm there. When I was there this time one of the staff was still learning but she's getting the hang of the stuff and work hard so that's really nice to see. Clean and usually quite a bit of people already in the afternoon but in the early morning when they just open up it's usually alright not a long wait. Some parking lots outside but the minimum is $2 which is like a couple hours and none of the X-rays and blood tests needs that long. They really should have a $1 option at least... read more

The clinic was great but the experience could be better if the staff informed you that there's pay parking. There's a guy who hangs around the parking lot, not to remind you that it's pay parking but to issue parking violations. He was without a mask, and shouting at another driver who unintentionally parked at a reserved lot. read more

The receptionist who caledl to ask about a fax they received for my requisition from my doctor was very rude, not nice, and had a very poor attitude. She treated me like I was a child. I hesitate to return to this place. I will be letting my doctors know about this interaction. read more

Given a shockingly rude response by callous and uncaring staff when there for my partner's ultrasound. Would definitely recommend doing my homework and go to any other medical imaging centre. read more

Every time I come here, the receptionists are always grumpy. They are not very efficient and seems to take their sweet time chatting or doing something else instead of servicing the next customer. This is why even when you have an appointment, you still have to wait for some time. You really have to be very patient. The professionals doing the ultrasound are usually on point and are empathetic of your situation and seem to be doing a good job. No complaints there. read more

This is my first time here for an ultrasound and the technician was super! The receptionists weren't that great, when booking one was pretty rude but I went there on a friend's recommendation since I have had bad experiences with the other ultrasound places. When I got there I was surprised that I still had to take a number, the other place let ultrasounds go in right at the apt. The receptionist were barely working and chatting amongst themselves but were friendly (except for that one when I called). The technician, Margie was super, she took the time to chat with me and showed me and my family lots of parts of my baby and this is my second baby so I was quite amazed at how much parts were shown. Then she printed tons of pics for us. This was definitely the experience we were looking for. Overall a great experience and would definitely recommend. read more

I am really bemused at previous user ratings. I have used this clinic since they opened and I have always found the staff to be incredibly efficient, professional, and polite. Keep up the great work! read more

The person booking the the appointments on the phone is shockingly rude and not helpful at all. I normally would never write a review to complain about something like this, but I worked in an x-ray and ultrasound clinic for 6 years answering phones, booking appointments, etc and I know that yes, there are sometimes difficult patients, but when you are speaking to people as if they are being difficult right off the bat you can't handle this job. I see the review before mine also mentioned a pretty rude receptionist while booking. That is telling. read more

very unprofessional manager whose name was RANDY WEBSTER.He talked to me very unpleasant and put me under lost of stress.

This place was by far the best medical experience I've had in a while. From Carol at the front desk to Lily and Simon ( the techs ) to Dr Hodges. All were incredibly professional, kind and thorough, answering all of my questions in a non hurried manor. Also, I got in in 2 days. Would only go here if I needed an ultrasound again. read more

Clean and very nice interior decoration makes you feel like you are in a resort and not a medical facility! The technician was professional and friendly. We went for our pregnancy ultrasound and both time were a pleasant experience! read more

I was told by my doctor I could stop in anytime for and x-ray and ultra sound on my shoulder. When I arrived it was busier than I had anticipated but not overwhelming. I made my way to the reception desk to "check-in" and was confronted by a rude little rat of a woman who asked if I'd taken a number. I didn't realize I needed to take a number but thanked her for the "heads up". Thirty minutes later this same lady(I use the term very lightly) squawked my number and I again approached the "bench". Both woman at the desk where available so I decided to stop at the older woman's station hoping for a more pleasant, and less brutish, interaction. As soon as I stopped, rat girl was at it again and told me she could help me over here. It didn't go well; her attitude and demeanour was so bad I asked for my paperwork back and left. No scan for me! I could see this person working in a concentration camp asking woman, children and the elderly to line up and remove their cloths in preparation for the gas chamber, all the while loving every minute of it. Say no to MedRay; If this is who they have greeting you, I couldn't imagine what waits for us on the other side of the swinging doors. read more