CVS minute clinic was booked so they sent me here. I'm impressed with check-in, wait time and the friendly and professional staff. I'm from out of town and I needed to be seen immediately for a UTI. This place really took care of me and they took my insurance. Thank you! read more

went to Richardson CareNow 7/12/25 for a sore throat. Was examined and given a prescription. Charged and paid $180. Then 8/5/25 my cc was billed another $180. They are scammers! Thieves and extremely unprofessional. NEVER USE THEM!! read more

This clinic is very unprofessional and slow . I think the manager's name is Chelsea and she is unprofessional ,seems to me she doesn't care about her staff either. The MA colleen was very rude and unpleasant . I will never visit this clinic again . This place can go to hell ! read more

MedSpring was great! too bad it's CareNow now. The care I've received 2x at CareNow was great, they even do X-Rays, but both times the wait was well over an hour, even though I did online check in and was given a time to come in. read more

MedSpring Urgent Care - View on Campbell Jan 2020 - Urgent Care Near Me - Richardson, Texas

Staff is not welcoming MA was discussing why I might need to be tested for Covid/flu when that's not what I came in for. Simple sinus infection..."she's not going to give you an antibiotic just bec you came in and asked for it" Duh... MA doesn't = NP/MD... please just take my vitals and be kind read more

Wow, this is my second time stepping foot in the office and both times the front desk lady has been so rude. Please be nice to people and learn customer service, as you are the first face people see when they come in! Have gone to different care nows both times because of how unhelpful she is. read more

Staff in back was caring and friendly. What I don't understand is why I checked in online, waited an hour with only one other person in the clinic, and then everything moved in slow motion once in a room. They drew blood but results were not called to me after 3 days. I use Quest for all my labs and it doesn't take 3 days for a CBC to come back. I was at the doctor, they faxed request for my labs but never received them by the time I left 90 minutes later. The care is nothing compared to Med Spring or even some of the other Carenow locations. Too bad. read more

Finally the rainfall has ceased and summer weather is taking over. The only issue is I feel like crap! And no one wants to feel like crap when it's 93 outside. So I came to MedSpring in Richardson (on Campbell) to see Dr. Sachin. He's extremely attentive and polite. He prescribed me a steroid and antibiotic to clear up this icky Sinus Infection. I did not check in online and ended up being here an hour and ten minutes. Not bad! So if you're in need of a doc, come to MedSpring in Richardson. read more

I attempted to schedule an appointment for the next day with Millissa Tanner at the front desk. I filled out all paperwork and checked in before going into this facility. There was a two hour wait, so I scheduled for the following day at 12pm. She wrote down the time and my name. She was rude, short and used a non friendly tone and said she would get to it when she, "caught up on her work." I went in at 12pm the next day and I wasn't on the list. She proceeded to use a lame excuse that there were many procedures that needed to be completed that morning and that the wait time was now another 2+ hours. I advised her that my appointment was at 12pm and she is the reason I wasn't on the list. Apparently, she does not have a manager. She gave me a general number to contact and file a complaint and the number was just an automated system that threw me for loops with no contact made. What a joke. I don't recommend this place, ever! read more

Would not recommend. The staff were unfriendly and made me feel like I was inconveniencing them with my appointment. When I told them what I thought was going on, they didn't believe me. I could overhear bickering/arguing between staff while I waited. And when I explained how I'd like to be treated for my visit (similar to how I've treated the symptoms before), they dismissed me and wouldn't discuss other treatment options. read more

Terrible. They would not let me in with my wife who barely speaks english!, and they are still requiring masks...even though there is no evidence to suggest they actually work, and given that a vaccine is readily available for anyone concerned. This place has lost its humanity. I won't be coming back. read more

Went here for a drug test. It was a urine test that should generate results in 5 minutes. HOWEVER Its been 6 days and STILL no results. Confronted the store in person 3 days ago, they allegedly made some calls and no one had any results or knew what was going on. I'm about to be on day 7, still havnt heard anything. What a waste of 40ish bucks. I'll never be back. So organized. I honestly doubt they are going to make it for another year. No one had a sense of URGENCY at this so called "urgent care" clinic. I hope they get replaced by a 24/7 chicken restaurant. That would be way more beneficial for this neighborhood. read more

My wife lost her hearing after swimming on Saturday morning. After 24 hours and failed to restore her hearing with home remedies, we decided to come for help on Sunday morning 08:00 am. We we were greeted and the medical receptionist was very professional. He took our ID and Insurance then explained how the process will go. All that happened in 15 minutes. Then the nurse asked us to the exam room and review our medical history, take blood pressure, and record temperature. The Nurse Partitioner came in and examined her ears. She prescribed the treatment to the nurse and the nurse was very patient. The Nurse Partitioner came in and examined my wife again and check on her again and off we went! We would have to wait three or four days to see her primary care provider. The entire treatment was timely, courteous, and smooth. Will definitely come again for small emergencies! read more

I usually never have to go out of my way to write a bad review but this clinic definitely needed one. Came here this past Sunday (11/8) to get flu/strep & COVID test. Clinic experience went fine until the day I knew my COVID results on Wednesday (11/11). Melissa, front desk answered my call the first time, transferred me to Aubrey and she told me that she has my results but she said she has to call me back for some odd reason but she never did. So I called back 40 minutes later because I had to give my work the results but Melissa did NOT answer my call twice. I called from a different number soon after and she answered quickly and that was the only way I found my COVID results. So unprofessional. This was honestly the worst clinic I've ever been to, I would not recommend. 0/10 read more

I've never had such a quality healthcare experience in my life. The staff are all knowledgeable, friendly, and beyond accommodating. The visit was a little long - it is cold and flu season after all - but the staff was always checking in with me, providing beverages or blankets (yes an actual blanket I got to take home!) or just letting me know how many other patients were ahead of me. Despite being SLAMMED and understaffed, the actual prescriber spent enough time with me to explain what medication I was getting, how to take it, what to expect, etc. The process is the same as any other urgent care facility - check in, wait for a room, wait in the room for evaluation, then discharge. The difference is in the staff. Each and every one of the nurses/aids I encountered seemed genuinely interested in my healthcare, my comfort, my experience, and my outcomes. This was a 10/10 "luxury" healthcare experience in my opinion. I highly recommend this place over each and every one of their competitors. read more

Had a very positive experience here! I am one of those people who rarely gets sick. I am very healthy in my day to day life and choices. So when I had been experiencing abnormal abdominal pain for consecutive days, I knew I had to go get checked ASAP. I went as a walk-in. The facilities are very clean, nice, and new. The building is right next to a 7-11 and very easy to find. I was treated professionally and friendly from check in to check out. My whole consultation process was smooth and simple. I would definitely recommend this urgent care based on the simple and quality care you will receive. Great! read more

MedSpring now Care Now is courtious but very poorly trained Tested for Covet 19, given positive report. When asked where to go for treatment, was told to shelter in please quarantined Told them I'm 72, alone in a hotel, have COPD also 4 hrs from home and wife is recent cancer survivor They advised hospitals only admit severe cases My son came and picked me up 3 days later and drove me to BSW in Round Rock tx where I was admitted immediately, treatment started an hour later. Now well on my way to recovery Never never again use MedSpring or Care Now read more

I Initially read some of the comments and was a little apprehensive to try this location, however, I do understand every person and every company has their off moments and also you cannot please everyone no matter how much you try. However, i had a wonderful experience. The lady at the front desk was very pleasant and so was the staff. I didn't see the doctor much who didn't explain things to me without me asking a lot more questions but, she was nice, a bit distant but, i received the care my son needed. Its because of the staff that made all the difference. I went back because of something i left behind and the same lady at the front desk was there. I inquired about getting my son a physical and she was more than helpful and gave me the information I needed with a big smile and I will definitely come back because of her and the gentleman in the back. What a great team read more

The service was super fast. I was only there for about 25 minutes total. The doctor looked at everything carefully and gave me the right medication to make me feel better. Also, the place is very clean and is well equipped. The rooms look like a modern ER. I'm very impressed! I would definitely recommend to anyone read more

The service was fast. Really good. Excellent place. Positive experience. Nice doctor. read more

Went in for a bad toothache as I could not get to the dentist being a Sunday. Was seen within minutes. Prescription for antibiotics and pain meds. Quick and easy and really great staff! read more

I was looking forward to a positive experience having read such strong reviews and also had friends who had visited with positive experiences. Upon waking in and greeting the nurse at the desk, she asked me why I was visiting. I told her for a flu test, to which she replied "we don't have any more here. The dr. can see you, and give you medicine if he thinks it might be, but we can't give you a test." Okay-no problem-I said I'd stay. She then took my drivers license and insurance, and told me I have at least 5 people ahead of me. I asked about the online appt I'd made and she curtly told me it was a walk in, so I'd still have to wait-it didn't matter. I asked if she might have a time estimate and she said at least 30 minutes. I said I'd just go elsewhere. Her deadpan and abrupt attitude were less than inviting. Now-I understand and am fine with the fact they were out of flu tests-my only complaint was her attitude and lack of helpfulness-I felt like I was putting her out and inconveniencing her. She didn't smile or ever greet me but gave me the impression I was inconveniencing her the entire time. I've never had a nurse that abrupt or rude. I'll never visit again and be sure to share my experience with all of my local friends. Customer service people-especially if you're in a care-taking position! read more

Super disappointed in my experience. Even with an online reservation I waited 1 1/2hrs to see the doctor. I was literally in the exam room so long the lights kept turning off. When I did finally get to see the doctor I was told that I needed to stay home from work but that it was not their policy to fill out the necessary paperwork. Instead they told me to go to my primary care physician. So basically I just wasted $40 on the copay and 1 1/2 hours of my time so they could tell me to go to the doctor. Hummm read more

I went this morning for sinus issues, I made the appointment for 9:00 am and I was done by 9:30, quick and friendly service. I typically have to wait an hour or more at my regular Doctors office, so I was very happy to be done quickly so I could return home and pass out. Iyen, Aron and Catalya were all super friendly and helpful, I will definitely return in the future for urgent care. read more

I called to get an X-ray done yesterday night. I went in at around 7:30PM, I got seen by a tech and moved into the imaging room to get an X-ray. I am a college student paying $215 for the X-ray, I really regret going to MedSpring, because when I called (multiple times, they said an appointment is $160 and an X-ray is $215, while they meant the appointment to speak with a provider is $165 and the X-ray is an additional $50). If I knew that nothing was going to work and that waiting until Tuesday will be my best bet, I would've done that. The X-ray wasn't working so I sat on the table for 40 or so minutes waiting for the X-ray to be done. Keep in mind I only interacted with the receptionist and the technician at that point. The technician calls in the provider to talk to me as he tried to fix the X-ray machine. I was just sitting on the table asking questions about my foot, because I had nothing else to do and the doctor came in and talked to me. I was in the clinic till 8:30 and did not get my X-ray done because of the equipment not working. As I leave the room they talked about how difficult me receiving the refund will be and I just asked for a reschedule. I just went to this location again, they did attempt to reach me but my phone was on fo not disturb, so that was my fault. I get there and they say the X-ray machine still isn't working, so I can go to another location and get it done. First of all I ask for a refund, the nurse tells me I can't get a refund because I spoke to a provider. I was so confused because I thought I was going to be able to due to the conversation I had last night about the refund. She then tells me that they can only refund me $50, as I already saw the provider or I can go to another location that is 16 minutes on the highway. I DO NOT feel like the quality of care I received yesterday night was $165 when I was not even aware of what was happening as they were trying to fix the machine. She then remarks that they GAVE ME THE BOOT I WAS WEARING. No it was mine. I got it myself, I told her that because that made it seem like I received way more help than I actually did. All she replied with was "oh", nothing like a sorry I just made an assumption, nothing like that. Since the technician called in the provider when we were in the imaging room (when he was still fixing the machine), and he stepped foot into the room I was in, that meant that I was seen. I understand it now, but keep in mind this is a wake up call. I've never been to the doctors by myself without my parents (I know I need to learn for myself and I did for sure based on this visit), and since it's so close to the UTD dorms, I tried to take care of myself. Definitely isn't an urgent care based on the fact I still don't know what is wrong with my foot because I don't have the X-ray. The nurse mentioned that the provider diagnosed me with a sprain, although a fracture is unlikely at this point, without an X-ray I have no clue why it seemed so certain when they mentioned it to me. I'm currently on my way to the other urgent care, the actual length that we have to travel (11 miles, eh not too far but not close by), rain and traffic is making the whole trip take twice as long as she said it was going to take. Hopefully I will know what's wrong with my feet. read more

I called to see if they took my insurance and the person was very friendly and helpful. I checked in online (very easy) and when I got there, all the paper work was on a tablet. Super easy and efficient. Great staff! Jen the NP and Ty the nurse were phenomenal. Took their time and explained everything. A great experience for being sick. read more

Worst Urgent Care experience of my life will never return. Didn't run any test, only took vitals and charged copay.

I had an excellent visit to MedSpring Richardson on Wednesday. All the staff was very friendly and professional. AND they accepted my medicare and supplement without any upfront payment from me. Delightful people work there! read more

AMAZING CARE!!! Dr. Iyen was so kind and so was the rest of the staff!!! Definitely recommend to anyone who's wanting to go and give them a try! read more

Went rt in and was a little apprehensive at first when there wasn't a doctor but a PA, even more so when he was younger than I was but he was very professional and gave me a diagnosis quickly. After some meds and a specific vertigo exercise I am feeling 100 times better. The world isn't spinning any more and life is good!!! read more

Do not come here I was misdiagnosed by a doctor here and 3 days later I was in the hospital for kidney failure. If you care about yourself and your loved ones go to a different clinic. The doctors here are dismissive and don't listen to your symptoms and they easily let something possibly fatal slip by that could have been solved by a simple blood test. read more

Awesome all around! Staff was great. In & out in 45 minutes & prescriptions waiting at the pharmacy.

This was my first visit to medspring, and I have say I'm very happy with my treatment. They got me in right away, and took care of a laceration on my foot with stitches. I would definitely recommend them. read more

Great staff and facilities as always. I have visited multiple Medsprings and have been very satisfied with the quality of care my family and myself are receiving. Would highly recommend!! read more

They take Medicare. Visited twice with breathing problems. Every staff member was courteous, informative, & professional. They addressed all my concerns and adjusted treatment to help me. Faxed my Rx to pharmacy. Superb medical care during each 5 star visit. Thank you!! read more

My experience was awesome. Everyone I encountered was friendly and very willing to help. I was in and out in 30 minutes.

I went to MedSpring for discomfort in my wrist and received excellent service! Joi, Iyen, TaMesha, and Tiana were extremely helpful and made me feel welcomed. The facility was clean and updated with the newest technology. I have found my new urgent care facility. read more

I was extremely impressed with the ease of my visit. The facility was clean, welcoming, kid friendly, and even provided complimentary snacks while waiting. I was made to feel like I was the only patient there that day, even though I knew there were a few people in other rooms being seen. I went in with no appointment, and in less than an hour I had my vitals taken, xrays done, consultation completed, and was heading out the door to the pharmacy to pick up my prescription. I am hoping I will not need to visit an urgent care anytime soon, but if I do, I will definitely be coming back to MedSpring in Richardson. read more

Went here for a physical for my job. Not only did they no complete the DOT forms properly, they gave me the run around. When I asked them to correct the paperwork they said that Iyan (the guy that did my physical) wasn't in and I would have to wait a week for him to return. My only other option was to do the physical again. Frustrated I agreed to do it again. This time they insisted on doing a blood test. I strongly advised them not to and explained that this wasn't part of any dot physical federal or state. They kept insisting I was wrong and that I would have to do it. Since I was already delayed I allowed them to. I got my paperwork and walked out... but that's not it. Dr Julia did the same mistake dr iyan did and incorrectly filled out the dot physical form. I explained it to her and her response was "I know what I am doing, I'm the dr here!" I called the state of Texas and they agreed that DR. JULIA indeed improperly filled my form. Costing me time and money from work! She refused to accept that she was in the wrong and said "maybe you should learn to word it better". Very insulting and unprofessional. Not only that but malpractice is a serious offense and I will be contacting the board. read more