I just wanted to share about our bad experience from this company. We called 911 and they are the ambulance that came but refused to take my 79 y/o Mom to the hospital when she had the COVID because they said she's not too sick without properly assessing my Mom's condition. My Mom got even worst with her breathing, her SPO2 goes down to 85-87% as soon as she moved and can't breath and really weak after several hours that we have to call 911 again and thank God it was a different company that came and took my Mom to the hospital right away. I had COVID and sick at that time too. My husband is a Nurse and got sick first from work (that's why we all got sick at home) and was in the hospital already that time. I wasn't getting any better too staying at home for 11 days fighting the COVID and so I have to call 911 also for myself because I was having short of breath, on and off fever and my heart was 129 bpm already. I felt weak and couldn't sleep. Unfortunately, it was Medstar Ambulance that came again and refused to take me to the hospital because I wasn't too sick. I just beg them to take me because I know what I'm feeling. I was alone at home and I can feel it I'm not getting better at all and continue to get worst. The EMT said that they will take me but the hospital will just send me home without again properly assessing my condition. Same as what they did to my Mom. They finally took me but I heard him reporting to the hospital personnel that I'm not too sick and I should be sent home. I waited for hours in the ER because I know and felt it, it was because of what he reported that I'm not too sick and so I was not prioritized but at least finally one doctor did a complete assessment and advised for me to be admitted. Then Medstar Ambulance charged my insurance for more than $730 plus I have to pay copay and when I called them about the bad service I received, they even are rude. I hope this will help people to be aware and ask when you need to call 911 if possible to get ambulance service from any other company and never from Medstar Ambulance read more