Terrible service. They often do not answer their phones, and when you leave a message, you never get a call back. They can't ship anything, and when they do, it's most often wrong. They even shipped me head gear that was marked "not for sale - sleep lab only". I asked specifically for the Resmed "Slimline" CPAP tubing, and they sent me some generic bulky tubing. Their website has been taken down and I've heard they are in big trouble. Stay away. read more

I was diagnosed with sleep apnea in July 2011 and began using a CPAP shortly thereafter. I have worked with MedTix exclusively during the almost five years since then. In the beginning, I recall that reordering supplies was easy and accurate. More recently, I can't say the same. I just got my supplies today. I ordered hose, mask and nasal pillows and got hose and white filters. When I called to ask why I didn't get my mask and nasal pillows, I was told that they were out of stock. It would have been nice to have a note in the box (or a phone call) saying that the rest of my order would ship separately when back in stock. I had never, in five years, been told that something was out of stock. In orders prior to that, I was sent the wrong size nasal pillows twice, even after calling and asking that my record be updated to the proper size. While I like the guy who was my first therapist, he fell asleep while talking to me during my first or second appointment. What a sterling representative for wearing a CPAP (yes, he had sleep apnea, too). Otherwise, he was friendly, helpful and informative. I have only had a need to see one other therapist since then, I think. I recall that being an okay experience. The front desk staff has been pretty variable over the time I've worked with MedTix. I've experienced everything from very helpful and friendly to surly, bordering on hostile. read more

Miserable organization. It sounds like they are going out of business. Atrocious service and attitude!!

Horrible customer service, CPAP supplies not delivered on time or incorrect, and nobody answers the phone when calling to find out what is going on. My supplies are way overdue and I can't get anybody to pick up the phone, it just rings and rings with no voicemail option. Going to switch my supply company ASAP! read more

My experience with MedTix has been delightful and everyone is super friendly and polite. They have had all of the medical equipment and supplies that I needed with a larger selection to fill my needs than what I have found at the local pharmacies. Their service is second to none and their prices have been fantastic. Both of their store locations are a cinch to get to. Their web site has been pretty easy to use not having to leave home to order additional medical supplies. read more

I am very disappointed with medtix. Everytime I receive equipment through the mail, something has been sent in error------the headgear, nasal pillows, etc. I have had 2 recent appointments which both ended without seeing the therapist. The first time, the therapist called in sick, but the phone message was left on my home answering machine and I did not stop at home before the appointment. I made another appointment and when I arrived the therapist was seeing patients in another town! I was not told to go to another town, nor had I ever been to this location before. I am going to find another supplier!! read more

I have heard rave reviews about MedTix from my supervisor. They have a great staff and have been quite helpful in making sure our healthcare facilities have all the supplies we need. The prices are also awesome and would be tough to beat. read more