I chose this pharmacy, even though it is in a totally sketchy building next to what appears to be a methodone clinic, because it was the cheapest option for my prescription according to my health insurer and because I had recently had such a terrible customer service experience at Walgreens a week before. I was really hoping to have found the answer to my corporate pharmacy woes. But, alas, my experience with Medzdirect was even worse. I receive a call from a pharmacy tech on Thursday evening informing me that my prescription was "in." "In" is the keyword that I'll explain later. I said, "great, I'll be there tomorrow to pick it up." The tech says "well you need to call to let us know you're coming." To which I responded, "I'm telling you now, I will be there tomorrow." He says "OK." So I show up on Friday morning--less than 14 hours later--and am greeted by a sketchy closed and locked door with a paper sign that says "knock for assistance," or something like that. I knock, and a female tech opens the door about 4 inches and just stares at me. No "can I help you?" or even a "yes?" Just a vacant stare. So I say: "I'm here to pick up for [name]." She says nothing, closes the door and comes back 20 seconds later to ask "did you call?" I say, "yes, yesterday, they said it was ready." She closes the door again--f'ing sketchy, right?--only to come back 20 seconds later to say it's not ready and that the pharmacist is in a meeting until 1pm. I want to preface the rest of this story by stating I am usually really even-keeled and well-mannered. But given the blatant lack of customer service an clear incompetence, I'm now thoroughly (and visibly) annoyed. So she goes and gets the whiz kid, Johnny Fernandez, who turns out to be the same tech who called me the day before. He informs me that he was just calling to let me know that they got the medication "in stock," not that it was actually ready for pick up. Why in the hell would I need to know that?? As a pharmacy customer, I don't care when the pharmacy receives its order; all I care about is when it is ready for me to come and retrieve. At this point--and notwithstanding my usual cool temperament--I'm in a full-on shouting match with everyone in this creepy, dark, sad office, with them just repeating over and over that you need to call before you come pick up. They then give me the reasoning: "we have a lot of patients that never pick up their meds, so we require a call first to fill the order." I'm using real, adult English in my paraphrasing here. These clowns didn't articulate this as well. But, of course, I'm thinking: "but I could also call and then never show up, so what the F is the point of this dumb policy." Anyway, I then ask to speak to the owner and was told that no one working there (at least 3 or 4 mentally challenged individuals) knows who that person is. Incredulously, I ask: "No one here knows who owns this business?" To which I was told: "nope." So I say, "is there a card or something with the owner's information on it?" Again--"nope." So one of the fools tells the tech closest to me to "just give him one of those pamphlets over there." The pamphlet has nothing useful on it, mind you. And as I'm leaving to go--after asking whether I still needed to call in order to come back later that same day to get the meds I was already told were "in," I say "this place is the WORST," to which my friend Johnny replies, "so are you." Needless to say, I won't be returning. read more

This company is a mail order company, I have complained about my control substance tablets missing, well it came down to my word against there's.for complaining they redlined me from that pharmacy, if they get rid of the complainer they could continue their shady actions, office manager is a very nasty unprofessional woman, she said to me I was the only ONE out of thousands that complained about missing tablets and she was gonna call my doctor and ask her what was wroung with ME!!!! I ask people dealing with this pharmacy to write a review if they are having similar issues so people wil know the truth. Maybe the owner of the company doesn't know about the hanky panky going on but he should know, I'm a 64 year old male who is sick and needs his medication. I have no reason to lie about anything, born and raised in the USA, it breaks my heart to see people taking advantage of system. read more

Quick helpful responses pretty much 7 days a week. Easy to find, lots of parking. Super friendly kind staff.

I am not one to write reviews because I believe that a company is doing its best and one bad experience is not enough to write a negative review. Unfortunately, I experienced such a bad experience I want the company to know that what they say and do are not good business practices. First, I love the concept, it is a great idea to get meds and save time AND money. Here is my issue: I agreed to try out this new system on the conditions that my meds were "GUARANTEED next day". I confirmed multiple times that this was true and I would have no issues and I was reassured they have all meds and would have no issues filling and delivering my scripts. As of yesterday only 2 of 4 were delivered, I had to go pick one up at my pharmacy late in the evening when they decided to tell me they didn't have it in stock. The final strike to this already inconvenient experience was when the pharmacy had no details for my last (and most important) script. When I called MedzDirect I was put on hold without warning for 15 minutes just to be told "we called you and the doctors office to notify you both the script was not in stock." Stop right there, that's not true because I have no missed calls and no voicemails and the doctor's office was closed when they allegedly called them to notify. So after calling the doctors office myself, they were as confused as I was and I was told now that I SHOULD be receiving a call today sometime to let me know whether the script will be sent to my local pharmacy or if I have to drive to the location (which is only open while I'm at work) to go pick up a physical script, then deliver it myself to the pharmacy and pick it up later. I was given a false promise and now forced to do the EXACT thing I was hoping to avoid. Overall this is a great concept but horribly executed. I will NEVER participate in this program and I suggest anyone who needs meds daily (which most do) to either deliver the scripts yourself or simply have them send it to the local pharmacy (especially for controlled substances) The worst part is no one seems to take responsibility for the mistake and that is why I spent the time to construct this review. If ANYONE had taken responsibility or even apologized, I would not be the slightest bit upset. A little common courtesy goes a LOOOONG way. 0/10 will never use again. read more

My favorite place in the world such great survive from extremely nice employees over all 5 * rating