I went here to buy pair of moccasins that my fiancé wanted. When I got there, I found that they no longer had the specific pair that she wanted. A woman came to help me and I explained the situation. I asked her, "If I buy a different pair, can I return them? She might only want the specific pair you don't have." She replied, "Yes! You can absolutely return them." So, I bought a different pair. Thirty minutes later, I found the pair I originally wanted at Faces, so I immediately brought the other pair back to Megan's Treasures. They informed me that I can only exchange or get store credit. They would not budge on this, even after they lied to me about it. I was appalled. These are among the sleaziest tactics I have ever experienced at a store. They are unconcerned with customer satisfaction and won't hesitate to scam you. Never shop here. UPDATE: They would not accept my store credit literally days later. There was some sort of "error" in their system. So I gave them money and received absolutely nothing. read more

Made a purchase in this store and when I returned home I discovered that I had been over charged for one item. I called the store and spoke with the manager, who told me to return to either of their stores and I would receive a refund. When I returned today I was informed by the clerk and the manager that they would only refund with a store credit. I took the credit but was not happy with the solution. Later the owner of the store did contact me and offer an apology and offered a cash refund. All this trouble over less than $20.00 seems too much I will not be shopping in this store again. The help doesn't seem to be well trained or customer orientated. I like to shop locally, but sometimes the business is not worth supporting. Beware if you shop here. read more

First off, A.R.'s comment is either ignorant and racist or evil and racist, I guess those things can go hand in hand. I really can't believe Yelp has let this stay up here for 2 years. Any time someone thinks it's necessary to digress from their story to mention their race or someone else's race, you need to ask yourself, what is the purpose of pointing this out? As this is a low, negative rating, I am thinking they probably aren't pointing it out to compliment Megan's Treasures on soaring above racial profiling and thinking they were capable of shop lifting despite their non-minority status. What I am thinking, is A.R. like, HOW DARE THEY THINK I COULD BE A SHOPLIFTER, I AM WHITE FOR GOD'S SAKE!!!! So shame on you, A.R. And every time I have gone into Megan's Treasures, they have been extremely friendly and the stuff there is beautiful. Not saying I want a stranger to be all hands on with our interaction, but I do appreciate their customer service. read more

If I could give negative stars, I would. Staff is unfriendly and unknowledgeable. Make sure what you purchase is what you want because the return policy is they have no return policy. Store credit only. Blows my mind that a store that small can be so picky. I will never shop at Megan's Treasures again. read more

My son and I went in Wednesday night. I had him sit on the settee with the many many bags we were carrying while I shopped the store. I was dressed business casual, and did have my coat hanging over my arm. Within a short time I noticed a sales lady following my every move, then she goes and talks to another sales lady who then approachs me. This sales lady admires my sweater....TOUCHING ME asking if there were pockets. BTW, Elana I am white. I thought it a bit odd...but I was shopping and didn't think of it at the time....but they thought I was a shoplifter!! I did end up spending over $100 on little stocking stuffers, but I had I realized at the time what was going on I would have left. I should have stuck with my favorite storelike this, the Scented Garden in Wilbraham. Elana give them a try, you will love them and they gift wrap! read more

I purchased a Kindle Fire for mothers day and wanted to get a Vera Bradley case. I went into Megans Treasures to because they carry her line. Well I was totally dismissed by the two sales associates neither one wanted to helped and they argued about who was going to help "HER." These two white ladies walked in and they greeted and asked them for assistance. I actually came in with money to buy the two white ladies were just shooting the breeze. People of color beware of Megan's Treasures. read more

Store is closing in Holyoke, and last year they closed the store in Hadley. I once broke a piece of pottery in the store and immediately said I would pay for it. The owner made me pay the full retAil price which I thought was unfair. She could have just charged me what she had paid wholesale. That soured me on this store many years ago. From reading these reviews it's pretty obvious that customer service is the main reason this business has gone down the tubes. read more

I didn't like that my husband wanted to buy me a little present there and I wanted to returned because i just wasn't satisfied. He used my credit card. I went there just trying to return it and the worker at the register wasn't very nice or polite to tell me that "THEY DON'T DO RETURNS" "ONLY MAKE EXCHANGES OR STORE CREDIT" I said that somebody bought something with my card and i just didn't like it. She answer "so how do come that you have a gift receipt" (she didn't get it) so i said that again and she said, imposible, we check ID's (Which obviously they don't) and she said, i can bring my manager here but anyways there is nothing that we can do. The manager came, not even say hi! and she went straight to the same thing. "WE DON'T DO RETURNS ...and so on" First and last experience in that store. PLEASE BE AWARE THAT THEY DON'T TELL YOU ABOUT THEIR (PARTICULAR) POLICIES BEFORE YOU BUY SOMETHING. read more

I went in to Megan's Treasures this past week and had a wonderful time. A woman there was very familiar with Northampton and pointed me towards good crochet stores and sources of organic yarn while she helped me peruse the Vera Bradley collection. It was very fun and homey and I left with a $70 purse. I didn't experience any of the problems the other users who posted here had. I am a white 20-year-old female and I came in dressed in a sloppy t-shirt and jeans. I would think I would have been profiled because of how I dressed. read more

Megans Tresurers Holyoke Mall. I entered the store today and was told that today was the last day of the promotion to receive 25% off any one item in the store. I went to the register with two items one foe 112 and one for 34. I wanted to make sure the 25% would be applied to the more expensive item. I was told the promotion ended yesterday. I pointed to the associate who approached me a s was told she is new and started yesterday. No apology I was the. Asked if I still wanted the items. I should not have but I did. I feel that I should have been offered the promotion price. When the transaction was complete. I wad handed my receipt and not even thanked or told to have a nice day. This bait and switch. I wish I left the items ans left the store. Terrible customer service. read more

made a purchase and discovered the minute I got home there was a $10.00 coupon in my mail....I called the store ((within 1/2 hour of my purchase) and asked if I could get credited for the coupon and the answer was NO.......they are very difficullt to deal with and will NEVER shop there again..... read more