I'd try one of the other Cincinnati music shops like Mehas Music. Willis has always been one…read moredisappointment after another for me and my family. I've tried to do business with them and have never been successful. They declined a brass repair of mine at one of their instrument repair locations which is now closed, but was very unprofessional about it. Last week my 13 year old and I spent several days choosing a new trigger trombone for him stepping up from his entry level trombone. We ended up choosing one on the Willis Music website with his middle school band instructor's approval and placed the order with Willis online late one evening. This was one within our budget and checked all of our boxes plus it was new...we thought we were going to need to take our chances on a used model. Credit card was charged. I woke up the next morning to my son still super excited asking when it would arrive, and that he had already been awake two hours watching videos and reading about it. I was really excited for him. Later that morning I received an email that the order had been canceled and a refund would be issued with no alternatives offered. They said it had been discontinued, but the manufacturer still makes this model just with a new backpack style case which is the one they displayed in their listing. They ended offering to get us that same trombone we had purchased (because it wasn't discontinued), but it would be $600 more than I had paid on their website the night before. They also assured me this $600 additional was a great deal. Such a scam and a waste of time. They certainly don't attempt to make things right in any way...unreal let down for my son. I wouldn't trust them and especially their website/online ordering. This also had our budget tied up in the authorization on my card for a week. We ordered a used trigger trombone on eBay, and will be taking it to Mehas Music to have it checked out, cleaned and any repairs.

This has been our source for instrument repair for years. The repair shop is friendly, reasonably…read morepriced and quick when there are time constraints. They also run a fabulous program to rehab old instruments and make them available to students who cannot afford one on their own. We're lucky to have this gem supporting school band programs.

Getting a guitar restrung on the spot and drooling over their guitars lol. Great shop, something…read morefor all budgets

Just participated in their moving sale!! Got a new ukulele and some band maintenance supplies for a…read morevery good price. Staff was super friendly as always and i can't wait to visit the new store!

My 14 year old son lives on the autism spectrum, and started almost a year ago with Nancy Woodin in…read morepiano. She has been remarkable with my son, who just performed in his first recital! He was so very nervous, but did amazingly well. We have been most impressed with our 4th child's music lesson experience at CSM. Our other children took lessons where we had moved from in rural Kentucky. Nancy is both highly knowledgeable and adept at teaching her knowledge. She also has mastered the talent of motivating our son to practice and perfect his work. Wonderful experience.

The beginner piano lessons for my daughter were good (instructors are knowledgeable and kind), but…read morewe unfortunately had to end lessons as the monthly subscription policy was pretty inflexible for any holds or do anything other than a lesson a week. Not accommodating for any split custody schedules without prepaying for double the lessons you need.

Had to return an item but didn't have the receipt - but they wouldn't take it back (even though…read morethey acknowledged I had bought it there). Oh well. Bunch of future musical instrument related purchases will have to happen elsewhere.

I had a HORRIBLE experience at this location. I never post reviews ever (thus the length and…read moredetail) but was so mistreated here that potential customers should be aware before entering. I have been to countless music stores and this has been like no other visit I have ever had. I will do my best to explain what happened in an objective manner. From the moment I stepped foot into the store, I felt unwelcome as a customer and was not treated as a customer in the slightest. I am a professional award winning pianist with over 23 years of experience. I have owned upright pianos, grand pianos, and digital pianos. I know exactly what I am looking for in an instrument after having owned so many throughout the years. When I examine pianos, I treat the experience very seriously and meticulously. I have recently relocated to the Silverton area, and went to Willis to search for a piano to furnish my new home. I entered the store and encountered a young woman with colorful hair and a man (Kevin Schwallie). I immediately expressed interest in both digital pianos, upright and grand pianos to them, but was met with resistance and antagonistic comments. I tested out some pianos, expecting to either be free to do so on my own or having a sales associate explain the features of each instrument, but instead I was ignored and told not to touch the grand piano. I have played on pianos worth more than 6 figures in my music conservatory, let alone the ones I have performed on in concert halls, and yet I was ordered not to touch the grand pianos. That immediately extinguished my desire to purchase a grand piano from this establishment. The sales associate Kevin was extremely rude and discriminatory. I felt severely judged and insulted. Is it the store's policy to offend interested customers? I hope Kevin is reprimanded for his atrocious behavior and learns how to be a hospitable representative of Willis music. My experience at this store would have been so much more enjoyable if it weren't for his micro aggressive comments and veiled disparagements. I hope he is more welcoming to incoming customers and has a more approachable, friendly manner towards them instead of the insolent, uncivil, disdainful way he treated me. To make the whole experience even more revolting, my father had accompanied me and even he was extremely appalled. How disrespectful Kevin was to my father and I! I can still hardly believe and process what happened. I have visited countless music stores and have never been exposed to such impertinence. I have never seen my father so eager to leave a music store before, and we left fuming, not desiring to waste another second in there. I will certainly not bring my business here. I appreciate music so much I would love to support my local music store with all my heart, but I am sad to say that I am most seriously displeased, disappointed, and unimpressed. I sincerely hope that Willis Music Store will review this and improve the quality of customers' experience in their establishment, beginning with the behavior of the sales associates.

I've been taking piano lessons here for more than 3yrs and have had a wonderful experience. The…read moreinstructor is very kind and patient. I recommend giving them a try.

From the owner: Private Lessons for Piano, Voice Guitar and Most Instruments By Appointment…read more Quality lessons at an affordable price.