While I love having a female attend to my medical needs, I find that the office staff needs regular exposure to people skills 101. Topics like greeting patients as they enter the office, speaking to you with eye contact and an occasional smile will make a huge difference. I've had a medical career all my life and simple interpersonal actions make patients feel like someone cares which is extremely important when treating OB/Gyn groups. Dr. Melanie Aurora is great. I feel that she listens to my concerns and takes how I feel into consideration. Her office is often overwhelmed with the possibility of double booking. She appears to be rushed but seems to handle it well. As always, ask a lot of questions. Overall I will continue to keep her as my physician but just allow 3 hours wait time to complete my visit. read more

Dr Arora was amazing my entire pregnancy! quick easy appointments great advice! great listener! Even post baby got me the birth control I wanted gave amazing tips for breastfeeding the whole office was great! Now we want baby number two appointment was easy to make and not months out like other OBGYNs and they can take it out same day! read more

This office is horrible! My daughter had an appointment at 1 o'clock and wasn't called back until 2:30pm when I asked the front desk why it was taking so long. The girl was very rude. She mentioned that there was only one provider available for all the patients!! Duh, then why schedule so many people at one time!! Will not be coming back!! read more

The wait times are extremely long. They constantly messed up my blood work, had to get so much blood taken out for no reason. Very unorganized. read more

This place is horrible ! I went for my first on appointment , waited 1 hour to be seen . I was expecting to take any type of proof of pregnancy before anything .....but nope . Went in and spoke 2 a nurse and a doctor for a while I was informed I would be sent out for lab work and an an ultrasound as they walked out the door . I waited for almost 1 hour in that room alone till I decided to go see what was taking so long . When I opened the door the doctor said "oh you're still here ? "And all the nurses laughed .... It was soo humiliating! They didn't come and clean the room after the patient was done , I could have been hurt or passed out in the room for an hour and no one would have noticed! I was so emotional , I went in so happy to hear great thing from them about my baby only to be treated like nothing NEVER AGAIN read more

I have been at her father's office. It takes a long time even 4 to 5 hours. Secondly, they want to perform a surgery to See if I have endometriosis. Without even asking for test first. He said that operating my husband so he doesn't have children would give him cancer ? So I had to sacrifice myself bécause only sees women and no men. If he operated men then I guess operating my husband wouldn't give him cancer. I was scared and went somewhere else to get a second opinion. They did test and ultrasound and no signs of endometriosis. read more

Believe the reviews! They do not want new patients. this is the second time i have attempted to make a new patient appointment and the receptionist and "assistant manager" only got as far to verify my insurance. stay far away from this so called "establishment" read more

The wait time is ridiculous, appointment was at 11:15 am and currently it's 12:30 pm noon, the clinic has a lot of people waiting, not covid friendly by skipping seats at all. Others have stated that they been waiting 45 mins to over an hour just to be seen . Inside people smell and stink like weed.. first timer here so I have not made it to the back yet to see if it's a 5 star service or complete the opposite . Only going to stay here for a little bit longer since I gotta go pickup a kid from school too . Hoping for the best but I guess this location is not it . It's also dirty on the floors, least to say does have plenty of seats . This is a place where people get pregnant without thinking of the consequences and decide to come here, reason for it being overpacked. read more

Melanie Arora, MD - The front lobby well combines in with the chairs and waiting room. - Obstetricians & Gynecologists Near Me - Victorville, California

Posted 2024/09/16 ALWAYS an extremely long wait and the minimum wait time is one hour even if you have an appointment. The excuse from the rep is the doctor gets busy and one hour is minimum wait time. So the doctor's time is more important than anyone else's time. The truth is she overbooks, doesn't value her customer's time, and knows you don't have a lot of options in the High Desert. People wait everyday as a result. Hopefully more options become available. You should not have to set aside an entire day for an appointment that takes 20 to 30 minutes. read more

I don't agree with any reviews written about these doctors. Best doctors I've ever had for pregnancy and gynecology, the wait times are very long but it's to be expected!! I've been seen by both doctors for gynecologically and pregnancy and emergencies happen especially when you're an OB!! I'm a high risk pregnancy and I love every doctor I see, I see both Arora's and Dr brar. And they all work very well together. I wouldn't change these long waits for the world !! read more

It's been two years since my c-section with Dr. Melanie Arora. I want to say, thank you Doctor Arora for delivering my healthy baby boy who will be 2 years old this Saturday. You were amazing and I healed so well. read more

Last time coming here . Two hours waiting to dr said she needs another ultrasound and they didn't even told me the results for the previous one . I had like 5 ultrasounds before , very disappointed . TWO hours not normal. Thank you read more

This review is way overdue but i must post it. I had 5 different Ob/gyns for my five pregnancies. And by far Melanie was the best. She was great at communicating at giving advice and following my birth plan. I always felt comfortable there. The staff is great too. I was hesitant about going to her because of the reviews but honestly the wait time is the least of our problems when we're pregnant. There's days I was seen right away and days it took a bit longer. They were always accommodating if I had to change my appointment last minute. I've recommended her since :) read more

A doctor with a God-complex and awful service. I really do urge you to stay away from this doctor and her office. They have zero value for people's time. Expect to wait for 3 hours after your appointment time in order to be seen. Their waiting room is overflowing with pregnant women standing around for several hours without enough seats for them. And the doctor herself is awful to work with. We had engaged with her while working with a surrogate. She was openly hostile to our rights as Intended Parents with a surrogate. She takes it as a personal affront when you ask a clarifying question about her medical recommendations and expects you to shut up and not ask about anything. We were extremely grateful when she didn't show up for the delivery and someone else took over (even though she insisted on the date to align with her schedule). She was horrendously unpleasant to work with and l'd recommend you to go anywhere else in the area read more

Finally, a doctor that puts their patients as their priority. Staff very friendly and helpful and very communicative. Definitely recommend her with all your needs. read more

Worst place up here. Considering the staff is always nice and friendly. Dr always over books so prepare to wait minimum of 2 hours. We went today and waited 1.5 hours just to find out they forgot to check us in and said we would have to wait another hour. Done with this place! If you have all day to wait then this is the spot for you. read more

One hour MINIMUM wait time in waiting room. Then more wait time in exam room. They schedule too many patients at once. Over crowded.

**DO NOT COME HERE** A current patient at this doctors office & it is by far the worst OB office I've been to. Let's start off with the fact that the wait time is horrendous!! This office is a "daddy/daughter duo" with 2 locations to have you seen at. You hardly ever see the actual OB, almost every appt. I've had I'm seen by her NP. I'm a gestational surrogate using my own private insurance (PPO) & let me tell you, they are milking my insurance for every last dollar. In the beginning of my pregnancy I was being seen every two weeks. Then every 3 weeks, having ultrasounds done every single appt. Any issue you have related to your pregnancy is brushed off & any issue they find, you are not notified about. First appt. at 8 weeks they seen I had Hydronephrosis & I found out two months later by the ultrasound tech. This "daddy/daughter" duo has a motto "you are pregnant, not disabled" because pregnancy doesn't cause disabling conditions that can tremendously effect your everyday routine, right? Due to me being a surrogate I'm automatically labeled "high risk" I see a high risk doctor once a month & baby has passed all tests & hasn't shown any signs of issues. I'm nearing the end of my pregnancy & I'm scheduled to go in twice a week for NST & BPP testing. My NST testing is done at the fathers office in Apple Valley & almost every other appt, I'm waiting for 2 hours beyond my appt. time because the doctor is too cheap to have a separate room for NST testing. Therefore, the NST testing is done in his office. So when the doctor has hour long "meetings" that run into my appt. time, I'm left waiting for hours, in which I have canceled appts. for. Receptionist lied & said another patients testing was taking longer than expected but the doctor was really just in a meeting. If doctor has a meeting why not reschedule my appt. time? Lastly, every person I have spoke to, whether previous patient or a nurse whose heard about these OBs, I have heard the same thing "unpleasant experience & both the dad & daughter (Melanie & Vijay Arora) push to give almost all their patients c-sections. Overbooked schedule and highly pushed c-sections, scream "ALL WE CARE ABOUT IS THE MONEY"! read more

Before I stopped going I was seeing her dad at the apple valley location but she was there the last two times I went and she didn't seem to care about my concerns with the nexplanon which I didn't appreciate . Go somewhere else besides the Aroras it's all surgeries and birth control both temporary solutions for pcos and fibroids . And to top it to mention a hysterectomy to someone who desires to have kids is wrong . read more

DR Melanie is not the issue , the issues are in the clinics when appointments are made for patients they seem to be made for the whole town at the same day .the issues are if they give a 9 o'clock appointment you won't be seen until 12.00 f appointments are made for ultrasounds at 10 you will be seen by 4 so please tell me it's not ridiculous. they need either mores staff or a better system to make the pregnant women comfortable it shouldn't be long waits in lobby for a simple 10 mins ultrasound before read more

I came to this office because they had almost immediate availability where most OBGYN's had 3 month waits. I now see that it's because they book ridiculous amounts of patients at the same time. The waiting room has about 20-25 chairs and they were all full, people standing, as well as people waiting in their vehicles. The Dr didn't show up either day I went here so I saw a PA. Both were very nice but that is the only compliment I can give this place. They perform unnecessary abdominal ultrasounds (liver, kidneys, gallbladder) when you issue is in your uterus just so they can bill your insurance for each one. The ultrasound is not interpreted by a radiologist. It is typed by the ultrasound tech and then given to the PA. The PA used this ultrasound to immediately suggest exploratory laparoscopic surgery under general anesthesia at the hospital. Then they kept calling to schedule more ultrasounds, which seemed odd since nothing was going to really change in 2 weeks. I was also bothered that I scheduled this office to have a female Dr. Once they decided I 'needed' surgery they transferred me to the father, Dr Vijay Arora, without telling me. I found out because he called me to convince me to have this surgery.. AND THEN BILLED MY INSURANCE FOR AN OFFICE VISIT FOR THE PHONE CALL. I have a PPO (cha-ching for Dr's!) No authorizations needed for any procedure so as long as you're gullible enough to believe them, they will do everything they can to milk your insurance (as you will see in other reviews) Thankfully I had scheduled with another OBGYN months ago and recently had my appointment with that office. For the record- this OBGYN I saw suggested a much less invasive hysteroscopy with twilight anesthesia, and was absolutely lovely as a Dr. I dodged a bullet here, I hope you do too. Stay clear from this practice. read more

Thank you to best OBGYN DR! She is a fantastic person and a great DR. Thank you for taking such great care of me during my pregnancy and ensuring I delivered a healthy baby. I can't give her 5 stars, because she deserves 5 diamonds!! Thank you for everything :) read more

Rude and prejudice. Incorrectly stitched my wife's C section and failed to properly treat and close open scar/cut at 1 week visit. Tape bent into incision causing puss. Had to visit our midwife to properly clean and seal the open scar. M. Arora poorly attended to her poor stitch job and didn't perform the vaginal check but still charged us for the full check up for most of service not rendered. Find a better doctor! read more

Had a nice experience but the front desk girls need to check insurance info better before referring you out!

Prepare to wait over an hour for your SCHEDULED APPOINTMENT!!! I scheduled for an appointment at 10:30 and I sat in the waiting room WAY PAST 12 pm. They definitely schedule WAYY too many patients way more than they obviously can handle! read more

I never actually saw Dr. M. Arora. I want to share my office visit experience. I arrived at 11:05 for my 11:15 appointment. At 12:15, I asked the receptionist what was taking so long, she informed me that four other patients had signed in before me. When I mentioned that I had an appointment, she informed me that they worked on a "first come, first served" basis. IN THAT CASE, WHAT IS THE POINT OF MAKING AN APPOINTMENT? I was finally seen at 1:15 PM by the very nice NP - nothing like a little over-booking, right?! read more

Great with my teen. She is worth the wait. Just go in knowing she may have emergencies, and she will do the best she can to accommodate your time. read more

NOTE ACTUAL STAR RATING IS 0 BUT IM FORCED TO RATE OR IT WON'T POST !!! If I had any other choice ,due to my insurance , I would not come to these Dr's in either their Hesperia or Victorville locations as i have delt with this BS at both. No matter what time of day or what day of the week you are guaranteed to wait for over 2 hours, to be called back with another 10-20 minute in room, just to have them see you for LITERALLY a 5- 10 minute visit. If it were not for the Victorville staff I would have alot more to say as I have worked both front and back office in many medical offices, and honestly, the lame excuses we have to give you are scripted and not true as to why they book more patients than they can handle in a day. The answer is if you are over booked or you can get PAs to take over when you are out on vacation , then you can also hire them on full time for more staff to accommodate your patients. read more

Okay this place is a joke. The staff is beyond rude starting with the receptionist (older overweight white lady with the boyish hair cut) they give you two forms to fill out one that indicates that you will be seen by either Vijay Arora or Melanie Arora at any given time. If you don't sign the form they refuse to see you. They don't take into consideration a patients history and that they may not want to be seen by a male doctor. They then take you to the back and have you fully strip down on an initial consult even after they told me that they did not have all my paperwork and lab results. The physicians assistant is even worse. Rude and disrespectful. Told her my appointment was with the doctor and was told she's not here so you can come back another day or be seen by me. When asked how could she help me today, I indicated that she wouldn't be able to. She turned around, walking out slamming the door. Full of negative energy and evil vibes. Clearly I made the right call. No way she was going to insert anything or look inside of me with that type of demeanor. They come across as if they would not like to have patients of color. ‍ mr and my insurance can go elsewhere. Now it makes sense for all the negative reviews. read more

Wow! What an amazing doctor and staff! I have a serious case of white coat syndrome, totally afraid of them! I had to refer over to an OBGYN from my general doctor and wow! I am so glad I came here! I can not say enough things about Dr. Aurora and her staff! Super polite and understanding. I wish I would have found this clinic a long time ago! read more

I recently had an extremely disappointing experience at this gynecologist's office. My appointment was set for 11am and I left before I could actually meet the doctor. Waiting room is packed out of this world. During my visit, I overheard two front desk receptionists talking about me, completely unaware that I could hear them. Their conversation was not only unprofessional but also quite inappropriate. They were mimicking the way that I spoke As if we were not in a professional setting ?Other patients that were in the lobby, noticed as well and agreed that was extremely unprofessional and suggested I leave. It made me feel extremely uncomfortable and disrespected. It's unacceptable for staff to discuss patients in such a manner. I hope they address this issue promptly to ensure better respect and privacy for future patients. After I left they called me at 12:50pm saying doctor was ready for me as if they weren't talking about me disrespectfully and inappropriately! The audacity to ever think I would come back after that. read more

If you want to sit in a crowded ass waiting room for 3 hours to finally be called back and told your IUD isn't there so there was no point in going to the office you should go here. Yeah they did that to me today. They don't deserve the one star I was forced to mark on here so I could leave this review. If you value your time go somewhere else. This staff needs to be taught organization and the physicians need to stop double booking for more money. Will not be returning. read more

Since my wife started to go to this Doctor's office, Dr. Melanie Arora has not been in the office for the past 6 month and every monthly visit we ask when is She coming back? And they always say may be next visit. What is the Purpose for you as a doctor to open an office and you never been there?! I just don't get it. It's been three visits now We have asking for ultrasound to see our baby and every time they come up with an excuse. On the top of all that today they have decided to let me wait outside the office for almost an hour plus claiming no partner will be waiting in the waiting room. And when they called my wife, she called me to go with her and they refused to let me get inside as well. Horrible service and I don't recommend this doctor to any family. read more

The positives are that the office is clean, front desk and assistance seem to know what they are doing. Then you get to Jen. Jen is the Dr's right hand, she wouldn't even let me see the Dr. and this is why: I have seizures that get worse around my period. This lands me in the hospital every month with a 10% chance of dying every Grandmal. Most women seizures have the same response as it is standard. Cutting back about 80% of the grandmals is easy, just get an IUD. I have info from my neurologist that says "yep, she needs this" as it would keep me out of the hospital and save my life. What does Jen say? Nope. Never heard of that. Don't believe it. You haven't had kids (pregnancy would kill me BTW). Refuses to check out seizures. Me pointing out that this can save my life gets the biggest eye-roll with repeating that in the smarmiest of voices. She did also say that the Dr refuses to do an IUD in anyone who hasn't had kids because the cervix is too small, but again, she blocked me from speaking to the Dr myself. read more

Waiting room is small pregnant women always standing Wait time is long She induces at 39 weeks Is concerned about babies being fat but tells you that it's ok to eat fast food while pregnant Separate appointments for everything She is nice and staff is nice she just doesn't seem to have her priorities in order read more

Dr Melanie Arora is amazing !! She's so patient and answers any questions you have under the sun . Best Gynocologist in the Hugh desert, hands down ! And the staff is very kind and friendly. I highly recommend this office if you have Gynocologist anxiety read more

I've delivered 2 surrogate babies with Dr. M Arora. She has rushed to each one of my deliveries both of them at 2 am. She is patient, willing to listen and be there for her patients. Office is very clean and I love the staff. She is worth it! read more

Dr. Melanie Arora is an amazing physician. She's kind and very thorough. She has great bedside manner and I'm so happy she's my OBGYN. I have referred several women to her clinic and will continue to do so! read more

Melanie Arora, MD - Beautiful clinic - Obstetricians & Gynecologists Near Me - Victorville, California

I scheduled an appointment at this OB/GYN because it had relatively good reviews compared to other OBs in the High Desert. I came in to get a simple signature on paperwork for Accutane. However, I was coerced into getting birth control pills (I specifically said I didn't need), a pap smear (which included an STD test, something they failed to mention), vaginal & abdominal ultrasounds, and unnecessary bloodwork after being told by my P.A. (who said she spoke w/ the biller) my health insurance company would cover it and it should "not be more than $40" for all the tests. Naturally, I agreed to getting those tests done. Because I thought it would only be $40. At the end of my appointment, I dropped by the front desk to ask if I had a co-pay for the visit. She told me, "You're all set; you can go." So I did. A few weeks later, I was rudely made aware of the charges for all the services: $300. I learned that the $40 was actually the co-pay for the appointment--not all the services--like my P.A. had told me. My P.A. incorrectly told me that the costs for the services were $40, when in reality, the costs for the services are $300 with an additional $40 co-pay for the appointment itself. They have done more harm by telling me incorrect costs for the services. To everyone who is considering scheduling an appointment here: find another OB/GYN who will provide correct billing information. read more

They are the definition of "Over booked patients." If your appointment is 1130am you shouldn't have to wait until 330pm to be seen by a physician. This is a doctors office, not an emergency department. Take your time and insurance elsewhere. read more