The rates are great, customer service by phone is horrible, extremely long wait times. The first…read moretime I called, I was on hold for 30 minutes and the call was dropped and had to wait another 23! The last time I called, I was on hold for 20 minutes, decided to drive to the office while on hold, call was answered while I was in the lobby. Total wait time 42 minutes! unacceptable!

Came in today to get a document notarized (part of the perk of having a AAA membership). The lady…read moreat the front desk was beyond negative, rude, and unhelpful. I would not recommend this office at all, especially if the front desk lady has super frizzy hair & can't even say hello with a smile. She greeted us with "what do you want?" Ruuudddeee.

Thanks for everything Pat. You're always there for us. Best agent ever!!! You always have the…read moreanswers I need. You are the best!!

Murray Insurance Services is phenomenal. It is rare that you find the typical insurance company to…read morebe exceptional. Jennifer Valentino's business acumen and professionalism is superb. I highly recommend working with Jennifer, she will answer your questions (no matter how silly), and advise you on the best ways to cover yourself. Well done. 5/5 Gold Star

Got one of the dreaded "you may have trees that need trimmed on your property" notices. Worked with…read moreAmber initially and submitted pictures etc and then Shay intervened because it was keeping me up at night. She had it approved in less than an hour and was extremely efficient in the process. I do appreciate her communication and efficiency. I have home and auto (several vehicles and my kids now do with them as well) I have never had to deal with a home claim and have had one deer incident with our truck but it's nice to know that if needed they take such good care of their customers. I always get companies that want to "give me an estimate" and as I tell them I have no reason to switch. I have not been disappointed with State Farm and Edmund Nelson (our prior agent) and now Luke Penning! I appreciate efficiency and being treated nicely. I recommend them!

Luke and his team are very friendly, helpful and knowledgeable. We recently met with Luke for a…read morepolicy review. It was a very relaxed process, we did not feel rushed or pressured in any way. He took the time to thoroughly explain our home and auto policies and answer any questions we had. The review was very informative. We now have a better overall understanding of our policies. It is refreshing to have an agent that wants to get to know his clients and their personal needs.