I can not say enough about Melanie Schelling and her Staff at State Farm! They are very helpful on anything that I've needed help with they are ready to assist Oh and not to mention professionalism and courteous team they are! State Farm has been there for me and my family - they've shown that they stand up to their service standards at a cost we can afford! Top Notch that's who this team here is with Melanie's office! I have referred many to them and will continue to do so! Customer service is excellent Id sat you have nothing to lose but everything to gain with them! The represent State Farm well! I've been totally satisfied and know they will take care of us No Matter what the situation is nothing to big nothing to small they are there! I highly recommend stopping in to see what they can help you with today! Don't wait - you have an opportunity to save and have no hassle and lastly know they care about their clients! Tamyra Decatur,Il read more

I have been with the same agency for many many years and loved everyone there. However, I was not pleased with the auto company I was with, too expensive and no accident forgiveness after many many years of no accidents or tickets. I kept getting letters from this agency and called and spoke to Sarah Wilcoxen. She was awesome, truly knew what she was talking about, she could tell I felt guilty leaving an agency I had been with for so long, but her kindness and quote of great savings for more coverage could not be dismissed. Thank you Sarah for all of your help! read more

I have been with the State Farm for years and I will never go to another. I love how the staff is always so friendly and the girls are always so happy and ready to answer my questions. They explain things and I don't understand without making me feel slow. Their rates are still cheaper than any quote I've had anywhere else . And I absolutely love how they already know who I am as soon as I call. Makes me feel important than like a friend. It might just be caller ID but they should play it off good lol -Keeli Lawson read more

I have all of my policies through Melanie's office. I love her staff! They are always friendly and helpful. I have no problems contacting them if I have any questions. I recently had an appointment with Megan to review my policies, which was very helpful. I also met with Casey to change my life insurance coverage. It was easy to get an appointment that worked with my schedule. They are well informed and were able to answer all of my questions. Highly recommend this office and the staff! read more

The professionals that work at this establishment are the best! They are friendly, helpful, and extremely knowledgeable. They have a warm inviting welcome and make you feel like good friends. The business approach is very relaxed and they never pressure you into doing something that ultimately benefits them more than it does you. They take the time to explain the processes and reasoning so that you make the best choices for your interests. Highly recommend doing business with them! read more

I love Melanie Schelling State Farm Agency. The staff is very nice and professional. I chose this agency because it is the only one who can get a tow and it doesn't come out of your pocket first! I've needed that benefit more than once. Also, Amelia checks in with me regularly to see if I have bought a new house to add home owners insurance to the car insurance. Casey calls me to give me information on life insurance. All around this is a great agency! Thank you Melanie and staff. read more

Totally satisfied with the agent's professional presentation, candor and advice. She saved me 35% off my homeowners and scored me three times as much auto coverage for about the same as what I was paying a competitor. This was all done via telephone and email, all in total compliance with both the spirit and letter of social distancing guidelines. Casey was polite, humorous and it was a joy to conduct business with her. I highly recommend State Farm, the agency, and this agent. read more

We met Casey at Melanie's office through our daughter, who was purchasing insurance for her new home. Casey promptly called (less than 24 hours after receiving our information from our daughter) with 2 quotes for our 2 autos and also renters insurance. Needless to say, after checking the quotes, the same coverage we had with Allstate we are saving over 2/3 on the renters insurance and 1/2 on both autos - AND we are getting an additional $1M in lawsuit protection. What a win! read more

I have been with Melanie Schelling State Farm for quite a while and she is amazing and has the best staff. They still treat me as if I were a new customer and they are trying to get my business. They are always looking out for my best interest. The couple times I have had to make claims they were so helpful and stayed with me through the whole process explaining things and making sure I knew what to expect. read more

Every time I call Melanie's office I am greeted with real, down-to-earth, and friendly customer service. They are real and have had background noise, admitting (I've got "this" going on and I'm sorry), but they follow that by making me a priority. They pause and redirect their attention, so that my needs are met and I feel I am made a priority. Thank you for your patience and support! read more

State Farm is an awesome insurance co. I have been with them as long as I have had my license & also have insured my home through them. I have a son that uses State Farm & a daughter getting ready to get her license who will also be using State Farm. I have had a few mishaps through the years & have been well taken care of. I would definitely recommend others to use State Farm. read more

Melanie Schelling's office is always great to work with. Casey and Megan usually assist me and they are quick to answer my questions and to make any modifications I need done. Very professional and personable, always willing to go the extra mile! My husband and I even received a card from their team when they found out we were getting married. I highly suggest them! read more

I contacted the office for a quote on our home and auto insurance. Casey worked very quickly to put together a quote that saved us $400 per year on our insurance coverage. We appreciate her time and the knowledge she provided through our phone calls and emails! Our family would highly recommend using Melanie Schelling and her team for your insurance needs. read more

Melanie's office is a pleasure to do business with. Casey worked with me over the phone to find the best coverage at a good price. She is patient and knowledgeable, kind and trustworthy. She wasn't pushy when upselling either, and did it when it fit our conversation. I even purchased extra coverage because Casey was so great and the price was right! read more

It is so nice to call the office and always get an upbeat friendly person to assist with everything from taking a payment, discussing a claim, or making an appointment to review our current insurances. Everyone in the office is knowledgeable and eager to provide amazing customer service. Call Melanie Schelling's office - you won't be disappointed! read more

Melanie and Amelia are great to work with and they go above and beyond in helping their clients. I have been a State Farm customer for over 35 years and have dealt with several offices in several states and I can honestly say that Melanie Schelling State Farm has been one of the best to work with. read more

I have been with Melanie Schelling for 10+ years and I would recommend her agency highly to anyone looking for or considering changing insurance. I most recently worked with Amelia on our homeowners insurance. Amelia made the process easy and stress free working directly with the lender. read more

Melanie Schelling State Farm is wonderful to work with! I had a couple of claims that were handled quickly and without hassle. We have the BEST experiences with Melanie and her staff. Best insurance agency in central Illinois...that's why I've been a customer for over 15 years! read more

You really do save when you bundle! We have 3 insurance plans and they have been our choice for 5+ years now. Everyone at Melanie Schelling State Farm agency has been a huge help and they are all very good at helping you understand your insurance plans and coverage. Thank you! read more