Terrible terrible service provided. Charged me $1400 to fix thermostat and a new radiator and…read morereplacing coolant and Engine oil in my Out-lander. I trusted the owner (Peter) words, when he said your Car will be like new after fixing. I paid $1400 on the phone and ready to go after driving for 15 min car stop in the mid of the road had to tow the car back to Hawthorn Automotive Improvements, where I kept my car afterward he did a small compression test and suggest me engine needs to be reconditioned will cost $4700 on top of $1400. I asked for $200 discount he denied saying don't want to cut the corners. I told him to not to start repair until deal with Warranty company. But later on find out another repairer can fix the whole new engine in just $2700. I went back to take my car back then he charged me $280 again for the coolant and changing filters and engine oil for which he already charged me with in $1400 bill at first instance. When I asked for clarification for extra charges he became very abusive and physically assault me. Finally I called police and relive my car after paying illegitimate charges of $280. Friends be careful before you go there because at the first time staff will sound like very friendly but thy will cut your pocket in a way you won't believe. Even if you think to go their better check prices with other Mechanics. The Most Dodgy people I have ever seen in my life. Finally my car is in perfect running condition and I paid $2000 less to other repairer. Disgusting Customer service, no cooperation at all, God knows what he actually do and what he charge fortune for. If you still wanna go Good Luck with that. Me and three of my other friends (who were regular customers of H.A.I and faced issues after servicing) will never ever turn back.

After being ripped off by mercedes dealerships for years, I shopped around for a reasonable B…read moreservice price. Hawthorn automotive beats all euro workshops around camberwell. The boys called me to report the items that needed changing. I approved the repairs and my car was ready the same day. Transmission was also serviced because they detected some faults on the MB star equipment they use. Tranny shifted much better after service. Parts replaced were on the bench when I picked up the car. Smart, sharp French guy who has good knowledge of the Benz. I was surprised on how confident he was about his work and my car did feel much smoother after service. I will take my car to them from now on.. Being a girl it's not easy to trust a mechanic, I must admit I was happy to see the old filters and parts before paying my bill..

My car was sent to Winfield Automotive for repairs by the insurance company. From my first contact…read morewith Chris, Rob and Matt right thru to the end some 6 weeks later, there attention to the customer was first class. Emails were returned promptly & phone calls returned on time. The work done on the car came out like it was off the showroom floor. The paint job is superb, and even though all panels were not painted, you would never know as it all matches so well. All accessories on the landcruiser, which were many, look great and an all round great job. Would not hesitate to recommend them for any car repairs.

The quality of the repairs performed here on my 12 month old car after it was hit whilst parked…read morewere appalling. My car was returned with unfixed major structural damage making it unroadworthy. The general workmanship on the non-structural elements such as paint matching and panel alignment were also substandard. I could see the structural damage with my naked eye so I assume they thought I was stupid enough for them to lie to me that the car was fixed - I found it dishonest and offensive. The car ended up being written off by the insurance company because to rectify their shoddy repairs was not viable. I lost a rare badged vehicle which, if repaired properly first up, would still be on the road.

Great tyre service, reliable. Thanks Andy and team. They even polished off some scruff marks and…read morecurb paint off my rim for me.

Customer Service here is exceptional. They really care about ur tyres and how u use them. great…read moreadvice on care.

I have gone to Stefan for both tyre replacement on my BMW C650 Sport, and some minor service. I am…read morevery happy with the service quality provided, and super happy about the cost.

Been searching on the net looking for prices, then you ring and get conflicting advice from someone…read morewho doesn't own the business and doesn't care. Out of frustration and a slowly leaking tyre I tried these guys. Great price, honest advice, instant service. Couldn't be happier.