To Whom It May Concern,…read more I am filing this complaint to document the horrific experience my family endured due to the gross negligence and abandonment by LifePath Hospice during my father's final days. This organization utterly failed in every capacity and caused my mother and me immense emotional trauma. From the moment we enrolled in hospice care, we were led to believe LifePath would provide support, guidance, and compassion. Instead, we received only one visit, and only after we called and specifically requested assistance. There was no sustained follow-up, no meaningful contact, and no presence when it mattered most. After intake, we were told someone would visit the next day. I informed hospital staff to contact me if anyone from hospice arrived. No one ever did. I only realized in the chaos of the day, around 7 p.m., that we had been completely abandoned. When a nurse from LifePath finally arrived the next afternoon--after we had to ask for someone to come--it was far too late. My father was already declining rapidly. Over the next three days, as my father actively died, not a single person from LifePath Hospice contacted or visited us again. The only outreach we received was a generic voicemail offering "counseling," which felt like a cruel joke after everything we had endured alone. To add further insult, we later received a survey request--as if our opinion mattered to a company that ignored us in our most desperate hour. We had already emailed our frustrations, yet we were still contacted again. This level of tone-deafness and lack of empathy is disgraceful. This experience was traumatic and completely contrary to the mission LifePath claims to uphold. They failed my dying father. They failed our grieving family. Their absence forced us to lean entirely on hospital nurses, who were not affiliated with the hospice and should never have had to shoulder that burden. We are demanding: A formal acknowledgment of this complaint; A detailed explanation of why this happened; A clear outline of corrective steps to ensure no other family is subjected to this level of negligence and abandonment; Immediate and permanent removal of all contact information from their records. We have asked multiple times and continue to receive unwanted outreach. This organization is not fit to call itself a provider of compassionate end-of-life care. What they did--or more accurately, failed to do--was inhumane.

Received compassionate and reassuring care for my Mother. Wish I had admitted her soonerread more

When Dad got sick, my world was spinning. He so didn't want to leave home and I wanted so much to…read morekeep him here. But I knew in my heart of hearts I couldn't do it. It would not be safe. My first stroke of luck was in finding Deborah Sutton, Emeritus Northdale's competent and compassionate Community Relations Director. Deb stayed with me, whichever rehab or hospital Dad was transferred to. She visited Dad wherever he went and she became known as the "Milk Shake Girl" because Dad had trouble remembering names but never forgot the name of what she brought with her. Deb's compassion won Dad over, and although it still is taking longer than usual for Mr Independent to feel comfortable, he is finally adjusting and settling in nicely. Another great thing is that the staff all care. I can call anytime and get an update. I know them all by name and they have come to know when I want to be involved and when Dad is just being Dad. I love him and now they are loving him too! Thanks Deb! You'll always be the Milkshake Girl! Thanks Staff--Diana and Barbara and Jennifer and Deborah and Rita and Brian and Venita. And even the resident ladies who tell my Dad what to do when I am not there! Linda

AWFUL! As if going through such a painful experience with a loved one is not heartbreaking enough…read more This agency Has no regard for your loved one or anyone else--unprofessional, dreadful unresponsive communication, leaving our loved one without h2o, no updates from the clinical staff visits in over 90 days after, endless requests via calls, text, emails the entire agency is an epic failure, and so much worse. PLEASE- DO NOT NOT NOT put yourself or your family through this unfortunate experience. Hospice serves as a beautiful service for those at The end-Of-life stage. --_ NOT THIS AGENCY. PLEASE keep searching!!!

THIS Seasons HOSPICE IS TERRIBLE. And I say that as a healthcare professional, an RN x35 years, and…read moreone familiar with Hospice policies and requirements. We brought my husbands mom to our home in March from the hospital after she had been weaned off of a ventilator. Covid everywhere here. Nursing home would have been an ugly lonely death. Had Hospice in case she died at home-they never sent right trach supplies-supposed to be disposable, but we had to re-use again and again. They Said it was too expensive. But-She continued to rally 100%. Then days ago as we are trying to get trach out and transition off Hospice, she developed infection and a brewing pneumonia and this Hospice said antibiotics too aggressive now. They'd rather she die than treat the infection that they likely caused themselves.

I would avoid Life Path Hospice at all costs. This is my first time ever dealing with hospice. I…read morehad no idea how bad they were. My mother faced a terminal condition and the hospital picked Life Path for us and we chose to do hospice at home. Thank God as I could only imagine how awful they would have treated her at their facility. From day 1 it was nothing but trouble. Whenever I had to call them I had to give my mother's date of birth and then the date of birth they had on file. They incorrectly had her date of birth in their system when they assumed her end of life care. On the 2nd or 3rd week a person called me from Life Path and asked for my mother's date of birth to make the correction. She joked about it and actually was laughing asking me am I sure that I know my mother's date of birth? As it was unlikely that they made the mistake. Using a few choice (clean) words I let her know I have known my mother for 50 years of my life. That is 50 years compared to the 2 weeks that they have known her. My mother is laying in her death bed and we get insulted by these people. Whenever I had to make arrangements for appointments the nurses sounded as if they were bothered or it was a chore to come and provide care for another human being. I have nothing against anyone because I am a Christian and God loves us all the same. One of the nurses that they sent was not old or disabled, which would have made no difference. I assume she was in her late 20s's because she is very young. This nurse was not capable of even taking vitals on my mother because she could not bend over. She had me take the vitals for her and I had to get a chair for her to sit in because she could not stand. This was such an inconvenience because I had rearranged almost everything out of the living room and dining room to accommodate my mother's supplies and the hospital bed and arranged the TV so my mother could view it. The chair that I supplied the nurse with went to my dining set and sadly I had to throw out, because fortuitously after the nurse used it, it could no longer bear weight. I am just glad that the chair did not give way while she was on my property which would have created a legal problem for me. As far as the nurse visits. There were only 3 who were compassionate, caring, and knew what they were doing. Only 1 asked to wash her hands and only 1 other used hand sanitizer before touching my mother. The rest just came right in and did not sanitize their hands from the outside world. I guess they figure that the person is dying why should they care. When she passed, no one called or anything not even a text message. These people do not care. I even had a hard time having them come to pick up the supplies after she passed. I would steer clear of Life Path and do some research and get a facility with clean, knowledgeable, and compassionate people

Unfortunately, I cannot recommend their services. My mother hired them for her end of life care…read moreand they were less than professional. The first meeting went well, but after they registered my mother, it was hard to get ahold of her assigned nurse and for the first 3 weeks, I had to resort to after hours instead of her dedicated team. I expressed my frustration of my mother's lack of care (who had stage 4 cancer and nephrostomy bags) to the Team manager (Natalie R.) but was ignored. It got so bad that I reached out to the Executive Director of LifePath (Kim) and she immediately contacted me apologizing for the lack of care. It was only then that a daily social worker checked on us, her head nurse was changed to a much more responsive/caring person and her necessary supplies were miraculously approved and ordered. It's sad that it took me reaching out to the top of the corporate food chain to get some basic assistance. I appreciated all the help received after my complaint, but they should really address the systematic issue at hand because based on these reviews, nothing is changing. My mother passed away a month after starting her care with LifePath and I thank those individuals who actually cared about their responsibility (Shaylee, Teri, Karen, Raisa, Kim, and the Melech Hospice House staff).

My mother lived in Austin House the last four months of her life. The staff there is incredible…read moreand during the four months that she lived there, I was completely confident that she received the best care possible. All of the ladies are unbelievable caregivers and truly care about the residents. That is a very rare thing to find. If you are looking for a place that will take great care of your loved one, I highly recommend Austin House!!

My MIL lived at the Abigail for the last year of her life. I can truly say that Estelle and her…read morestaff took care of her as though she were part of their family. If you have a loved one that needs to live in an ALF, I highly recommend checking this place out. It's the closest thing to having them live at home. Marilyn Messina

Hospice is not something you ever want to have to review but luckily there are lovely places like…read morethis that can keep their clients and their families comfort during their end of life transitions. The staff was caring, the facility was clean, and in an unfortunate situation the experience was as caring as it could have been.

Got lost and stopped here looking for After Hours Pediatrics, the ladies were incredibly nice and…read morehelpful. This review is solely based on interactions with them. They seem like they would provide great care to the elderly.

I've been doing a lot of research around the area trying to get information and find help with home…read morecare assistance taking care of my grandmother who is 89. I spoke with Mr. Krikshtanas myself and so happy I did because he was by far the most informative person out of all the other places I called and the only place that made me feel like I would even trust leaving my grandmother alone with them. The whole team here are all very nice and actually care for people which was my issue with other places and I finally feel like I don't have to constantly worry about who I'm leaving her with to take care of her. They all have been so helpful with my grandmother and I actually feel good about my decision going with Comfort and Care. They have all been a huge blessing

after years of illness and frustration I finally stumbled upon comfort and care. they have been…read moreabsolutely fantastic. the owner Steve has been very helpful in getting me a quality care person whom I can trust in my home. the company is very effective in matching you to a care giver who can fulfill all of your needs. I highly recommend them.

Stephanie has personalized your company with compassion and humor. Our family surrounded our loved…read moreone as she was passing, supported by your staff. Stephanie stood out in being easy to talk to and willing to make that extra effort to support us and our loved one. Thank you.

I went to go pick up my husband and he was dea! Don't leave your loved ones in this place and the…read morenurse from the hospital told me that this is where my husband wanted to go which was a complete lie.

The tour was great. The promises were great. The reality was POOR. After several visits and tours,…read moreI placed my mother at the Bridges. Carers were there as a job. Not a vocation. They would "check in" on my mother, but then not come back to bathe her or assist as they promised . She went 6 days with no shower. I had to call. The room cleaning was a hit or miss. Picture a reluctant teen forced to do chores on a Saturday, then you understand. The "gourmet" food was soggy salad, cold main course and veg cooked so long it was no longer green. The dessert was yum. It occurred to me the second floor dining room may get hot food as they are served first. so if you are there, go upstairs. I witnessed residents complain about the food, some "lucky" patrons had their food reheated via the microwave. The server assigned to the area I was in was so rude to a resident that asked for a straw (several times) that I asked her if she was alright. I thought a bad day was the reason for her surliness. She informed me she was fine and that everyone wanted her to fetch stuff for them. (Like do her job?!?) I am still waiting for my beverage (I had to pay 17.00 for the privilege of dining with my mother) This was sad as many residents gathered up to an hour early to wait my dining doors to open. The van, a plus for me I thought, to take mother to the doctor, was never available. Even with 3 week notice. No doctor trips, no grocery store. Just used for outings that you had to sign up for. Limited capacity. Her medication was crazy. They promptly took it all away, reordered generic (she had not used the brand new 3 month supply yet) and of course billed us. I was confused. I asked. Still confused. So many meds were ordered and reordered. Why?!? The pool, nope. Cannot use. No life guard. They were refurbishing the pool for access, never saw that happen...yet they failed to mention this on the tour. The bright spots at the Bridges were the maintenance guy. He fixed and repaired and was so nice about it. The lovely woman who did the laundry. What a blessing she is. Kind and sweet. So I took my mother out of there. She was losing weight, was unhappy, was unclean, I was having to clean her room and still taking her places. I was still missing work. I was assisting the assisted living facility. Care: she was inside and safe. Best I can say.

I have to say I only came here because I was in a craft fair here…read more I must say from what I saw it was a beautiful place. The staff I dealt with were all very kind and friendly. The best part was meeting some of the residents. I so enjoyed talking with and spending time with those that came over to the fair. With my limited experience here, I would definitely recommend checking out this place if you or a loved one is n need of an assisted living facility.

Cheryl, Scott and the rest of the gang are really good at making empty promises of supplies and…read morethen apologizing when there are none. How do these people make one home visit after another with one bandage... or, if business is good, TWO bandages? I have dealt with hospice before with some family members and patients in a couple different states. None of these were as horrid as the staff at Suncoast Hospice. So prepare yourself... whatever supplies you are given, save the packaging! You will need these to buy more supplies out of your own pocket. Don't believe their empty words that it is normal for USPS, or whatever carrier they wish to blame, to take a week to send you anything.

The Suncoast representative gave us such a reassuring picture of all the help they would provide…read morefor my mother and the family as my mother was in the final weeks of her life. Very little of what they said was accurate. We had to call repeatedly and practically beg for return calls even though we explained our mother was in pain. The admin people don't communicate well with the care people. There were times we felt abandoned by them. And toward the end, the care was minimal at best. DO NOT USE THEM.