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    Melissa Smith DPM

    4.4 (29 reviews)

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    Completely rude office staff. Can't even communicate basic information about getting an appointment.

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    Ask the Community - Melissa Smith DPM

    Review Highlights - Melissa Smith DPM

    Diagnosis - plantar fasciitis.

    Mentioned in 2 reviews

    Read more highlights

    Verify this business for free

    People searched for Podiatrists 2,255 times last month within 15 miles of this business.

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    Harbor Heights Surgery Center - Harbor Heights Surgery Center is located right outside the National Harbor

    Harbor Heights Surgery Center

    4.0(11 reviews)
    7.0 mi

    Unfortunately .....I had the pleasure of meeting some of the staff here…read more.. Must say they are very pleasant to be assisted by. From the phone calls to planning my procedure to checking in . . went as smoothly as it could of... All papers and instructions were exactly as KATIE the scheduling/receptionist had relayed. She helped me through this process, was very knowledgeable of all answers to the questions that I had. Very courteous too. The nurse ANGELA who actually helped me get ready for surgery was very considerate and hospitable. I'm sure she could tell I was very nervous. She made sure I was comfortable and checked on me frequently. Keeping me informed to any information that was needed. Masks and social distancing were inforced as much as possible. I would recommend this surgical center. They took very good care of me. Thank you ....

    My rating is not for my doctor. He is amazing and so was the anaesthetist-- Just the surgery…read morecenter. I was hesitant to go there instead of a hospital for my surgery but my daughter (who is a nurse) assured me they are just as good. So here are the issues I experienced which made me feel they are not organized or as professional as a hospital from my past experiences. First, on my way to the hospital I received a call that the surgery was delayed due to nonreceipt of "equipment" needed. They gave me a time of 1045 for a 1200 surgery. When I arrived I was told they were waiting for me as I was due there at 0930. I told them that was not what I was told on the phone and 2 of us heard it (myself and granddaughter) on speaker phone. Second, my granddaughter was not allowed to come back to the prep/dressing room. No big deal although different from hospitals. Third, after I had a nerve block I was wheeled into the operating room--another table was rolled next to me and I was told to move over to that table--with one numb arm and no assistance. Fourth, I asked for my granddaughter when I woke up and was told no one is allowed in the recovery room (same surgery in the hospital my granddaughter was allowed both before and after in the recovery room.) Fifth ,after about 20 minutes in the recovery room a "male nurse" came in (obviousy in a rush) and started pulling my clothes out and trying to dress me)--I opted to do most of it myself. But no "whenever you're ready" "no hurry" etc. Then I was loaded in a wheelchair and rushed out to my granddaughter's waiting car (my numb arm fell down in the process and some staff member nearby said put it on the arm rest. I said I DID but it fell off). After being loaded into the car the "male nurse/assistant" rushed back in to retrieve my remaining (forgotten) belongings. He seemed in such a hurry! So my impression of surgery centers (at least this one) is very low. Hope I never need another surgery but if I do, it will be in a hospital.

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    Harbor Heights Surgery Center - Harbor Heights Surgery Center is located right outside the National Harbor

    Harbor Heights Surgery Center is located right outside the National Harbor

    Harbor Heights Surgery Center - Harbor Heights Surgery Center is located right outside the National Harbor

    Harbor Heights Surgery Center is located right outside the National Harbor

    Harbor Heights Surgery Center - Harbor Heights Surgery Center

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    Harbor Heights Surgery Center

    Coster Jeffrey S Dr DPM

    Coster Jeffrey S Dr DPM

    4.0(3 reviews)
    1.8 mi

    I can walk and run again!!! I thought I bruised myself my foot and hate coming to the doc. I had…read moreseen Dr. Coster back in Nov which went fine and his recommendation actually improved my 1st problem. Then a 2nd problem started, I was nervous at the solution. He had to give my foot injection which last time this happened w/ dif doc I screamed like I was giving birth! He reassured me multiple times, his asst called to reassure me all was well. I came in nervous, but he talked me through it, gave me the injection and talked me off the ledge. He was great at helping me through my whack phobia of shots in the foot. I felt better almost instantly. Im so grateful I found him!!!!

    I saw Dr. Coster because of plantar fasciitis symptoms. His remedy was to have foot tapings done…read moreby his office and to take 1600 mg of ibuprofen daily for three weeks. When I asked if there were other treatment options we could explore before taking all that medication he replied "not if you want to get better." He also sold me $80 shoe inserts, which the office billing person said my insurance would not pay for. When I told her my insurance did cover prescribed medical equipment at 100%, she said no it definitely would not pay for the inserts and requested the $80, which I paid. (the same inserts are on Amazon for $47.) Not wanting to heavily medicate before exploring options, I found many examples on the internet of people having cured their plantar fasciitis by rolling golf balls or frozen water bottles below their feet. Coster never mentioned this (or anything other than medication, additional foot tapings by his office and inserts sold by his office) as treatment options, but I immediately started doing it, without medicating, and within a month my plantar fasciitis was completely gone. My insurance then did immediately pay Coster's office the full amount for the inserts, so I assumed his office would issue a refund for my $80 overpayment. After three months that had not happened, so I called their billing office to inquire why I had not been refunded and if they were planning on just keeping my $80 double payment, and was told "oh I'm glad you called because we don't really have a way of knowing that this had been paid twice." ??

    Graziano Jeffrey L Dr

    Graziano Jeffrey L Dr

    3.3(7 reviews)
    1.8 mi

    Dr graziano scheduled me six months ago for an appointment for my son and I. A few days before that…read moreappointment they cancelled because of vacation but cannot schedule me again for 6 months. What is going on. If I'm late, I'm charged, if you cancel and can't schedule me for 6 months you are a horrible no dentistry

    If I could give a 0 star review I would. I am a martial arts instructor who is suffering from all…read moresorts of foot ailments. I really needed to see a podiatrist like yesterday. So I was happy to have my appointment today at Alexandria Podiatry Associates. However, after dealing with the absolute mouse maze (no cheese at the end) of a parking lot with loads of self important beta yelling at me for going the wrong way (sorry I missed the faded arrows indicating that I was indeed going the opposite direction of traffic. I entered the utterly generic building and climbed the 6 flights of stairs (ouch on my feet).... there was at least 57 people waiting in line for the elevator and my excitement turned into extreme disappointment. The young woman at the desk was atrocious. Rude, abrasive, and curt, she promptly said I needed to reschedule my appointment because I could get my virtual card (I don't want to hand out my card with Covid on) from my BC/BS app because their system down. She said I had to leave even though the waiting room was empty. Oddly enough in the 10 minutes it took to drive home the computers at BC/BS were back up and I get access to my card. I've seen and had some terrible experiences in doctors' offices before but this rates with the worst. Message to the doctors at the practice: You may be good at your job but your front desk reflects you. This is a nickel and dime operation and I actually feel bad for you. I hope that you tighten it up. I hope that you recognize that people going to the doctors are going because they are in pain or not feeling well and that your environment should be inviting and warm. Not cold and rude. All she had to do was wait a few minutes for BC/BS to reboot their system and I could have shown her the virtual card. Instead she walked away dismissively. I did set an appointment for a week from today but I went online as soon as I got home and found a different place. (they even have a spa!) No way in hell I'm going to give my business to you guys. I feel bad for everyone who has to endure this person's petty behavior including the doctors who are losing business because the first person people encounter has the personality of an ice cube. 3 words guys... Tighten. It. Up. The operative word in healthcare is CARE. Get it right. Don't get it mistaken.

    Melissa Smith DPM - podiatrists - Updated August 2026

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