I've been going to Dr. Coster for years. As someone who isn't a fan of the doctor and especially…read moreneedles, they have taken great care of me!

After a year of visiting Dr Mark, we feel that this was a huge waste of time and money. He…read moredismissed my concerns and told me to keep trying the cream he had prescribed even though it did not do anything after applying twice daily for A YEAR! At every checkup I felt defeated as he would not consider other diagnoses or treatments. Do not waste your time.

I've been dealing with foot pain and made an appointment several weeks in advance with Dr. Smith,…read moreonly for it to be canceled the day of because Dr. Smith was ill (which was slightly annoying but fine.) But after two unanswered follow up calls during business hours, one in which I left a voicemail and didn't receive a callback, I decided to go with a different podiatrist. Not a great way to treat new patients!

Dr.Melissa Smith is wonderful! And so is her staff. Especially, Cassie. I currently have no…read moreinsurance so I called several different doctor offices to try and identify costs and procedures for my big toe that was in a lot of pain. Cassie was the only person to ask what was going on with my toe, and recommended a few things to do prior to booking a podiatrist appointment. She said if at home care treatment didn't work after a few days, to call again and they would take care of me. After a few days, I decided to call back. As promised, Cassie was immediately accommodating and got me an appointment with Dr.Smith. Dr.Smith was awesome. She was honest, knowledgeable, kind, and funny. I truly appreciate the care that her and her staff showed me today. I can tell they are in the medical profession because they truly care about the wellbeing of people. Dr.Smith will for sure be my go to podiatrist!!

I've been dealing with chronic, at times debilitating, foot pain for nearly a year. In less than…read moretwo weeks, Dr. Uptegraph completely changed my quality of life. She's the fourth provider I've seen for this issue, and I only wish I had found her sooner. The entire staff is also incredibly friendly and welcoming.

The doctor here is great -- knowledgeable and kind with excellent bedside manner -- but the office…read morestaff is a nightmare. They lose appointments, don't return calls, and are incredibly rude. I paid a deposit for inserts that were never ordered, and it took over a week and multiple calls just to get a refund. The doctor's skill is completely overshadowed by the disorganized, unprofessional management. I wouldn't recommend this office.

I had double hernia surgery at the Harbor Heights Surgery Center on Friday, 9 May 2025. Starting…read morewith the Surgery Coordinator, "Katie", my experience with all the Staff at the Center was fantastic! Very professional and caring staff. "Katie" was always available to answer my pre-op questions (medications, etc.) and I felt very comfortable when I arrived at the Center. Many thanks to all the Staff at The Harbor Surgery Center for making my surgery as anxiety-free as possible!

Unfortunately .....I had the pleasure of meeting some of the staff here…read more.. Must say they are very pleasant to be assisted by. From the phone calls to planning my procedure to checking in . . went as smoothly as it could of... All papers and instructions were exactly as KATIE the scheduling/receptionist had relayed. She helped me through this process, was very knowledgeable of all answers to the questions that I had. Very courteous too. The nurse ANGELA who actually helped me get ready for surgery was very considerate and hospitable. I'm sure she could tell I was very nervous. She made sure I was comfortable and checked on me frequently. Keeping me informed to any information that was needed. Masks and social distancing were inforced as much as possible. I would recommend this surgical center. They took very good care of me. Thank you ....

Dr. Gilmore is AMAZING. I would give him 5+ stars. My issue is with the office staff. They mess up…read moreappointments and will charge no show fees for their errors. I had to see another podiatrist because I was so annoyed with the office staff. However, I will return because I think he's the best. Just document everything and always get an appointment card. Additionally, expect to wait an average of 30 minutes or more to be seen.

I have had now my second foot bunion surgery performed by Dr Philip Garrett. I have nothing but the…read morehighest praise and recommendation for both Dr Garrett and his staff. I had my left foot bunion done in February 2024 and the right foot in late December 2024. I am now a year out and six weeks out Dr Garrett is very thorough in his assessment and explanation, and all pre- and post-op visits are efficient, and thorough. I never felt rushed. I have complete confidence in Dr Garrett, his surgical skill and professionalism. Now a year out from the first bunion surgery, i can say: recovery was as expected. I am an active person, speed walking, hiking, biking and rowing my whole life. If you need to fix a bunion. Please do it. I am glad i did The quality of care and helpfulness of his staff is always responsive and wonderful. IF I call with a question, they always respond and are friendly and helpful Harbor Heights surgery center where Dr Garrett performs surgery is excellent, through and all of the staff there from the first person behind the desk to the nurses in the preop and OR are equally great. I could not be more pleased.

They sent me one of those "how did we do?" emails which I tried to complete, but the link wouldn't…read morework, so I will let them know how they did here: I thought I may have broken my toe after a week of toe pain. I made an appointment and was able to be seen fairly quickly - just a few days later. The location was easy to find, plenty of parking. Upon entering, the staff was friendly and I was seen quickly. They took an xray of my foot (not broken - yay) and Dr Garrett spoke with me about what possibly happened and how long I can expect until it feels better. I don't anticipate needing to return since I don't have any chronic foot issues (knock on wood) but definitely a place to recommend if you are in need of a foot/ankle doctor.

Dr. Kaas has been fixing my many foot problems for the past 10 years. After arthritis damaged my…read morefeet and a fall compounded the problems, she put me back together and my feet are better than ever. Not only is she an excellent podiatrist and surgeon, she is a warm and caring person. I will miss seeing her - until my next mishap! She and her staff are just the best.

If you've got lots of time on your hands to wait to see the doctor, and you happen to need some…read morecursory care for your foot or ankle, Virginia Foot and Ankle Center will do. But asking for records to be sent for an emergency second opinion when you can't walk 8 months post-surgery, this place is not the place for you. If you try to express the urgency of your situation and your frustrations when the office staff rudely pontificates on office regulations and ends her speech with "NO!" when she really means "tough luck!", take the hint and go elsewhere. If you understand that your doctor hasn't read the notes on why you're there, or she forgets to give you critical information regarding surgery and post-surgical care, go elsewhere. I have been a patient of Dr Kaas's for almost 15 years. In those years I have always received the very best of care, that is, until the last 2 years. Dr Kaas did total foot reconstruction surgery on my left foot 8 months ago. All I was told was,"it'll be hard for you". That was it. Post-surgery I learned just how hard it was. Had I been given a list of medical supplies to purchase in advance or told I could rent a wheelchair from Dr. Kaas' office, or that I would need physical therapy after my surgery, the quality of my recovery would have been substantially improved. The pain has never diminished, and walking is just as painful as it had been before surgery. I made 3 appointments to see Dr Kaas for the pain in my toes, the ball of my foot, and the arch of my foot. I can't walk without pain. With each visit, I waited for over an hour to see her. Unfortunately, the time I waited was exponentially longer than the time I received in actual treatment. The pain in my foot has been migrating up my ankle and leg, causing burning and numbing. My toes are immobile, and it affects my balance. When Dr Kaas inserted the needle into my toes she said it sounded like she was sticking the needle into a piece of celery (not good). The other shot was for a neuroma (nerve pain) on the underside of my foot. Belatedly, Dr Kaas told I should have gone to physical therapy. That was one of the things I was never told, and it wasn't in my records. I was told to go home and do the PT myself. One month later, the pain is worse, and it's climbing up my leg. Worried about the prognosis for my feet (the right one needs surgery too), I made an appointment to see an ORTHOPEDIC SURGEON. I was relieved when I was scheduled within a week. My biggest problem was trying to get my surgical records sent to the new doctor. I sent emails and called Dr Kaas's office requesting my records be sent, only 4 pages were sent. When my Dr's office called for my records, nothing additional was sent. Finally, the doctor's office asked me to call Dr Kaas to request the rest of the records. To say that Tanya, the business manager, was rude is an understatement. I didn't even get a chance to explain the urgency of my request before she launched into a very aggressive lecture mode about "office protocol" ....and that I shouldn't expect to have my records sent ASAP. When medical support staff are unable or unwilling to listen and treat patients with respect, there's a problem. When Tanya was done with her diatribe, and I was allowed to talk, she had quick retorts for everything I tried to say. I get it, rules are rules, but when it comes to a patient's health and welfare, don't take it personally. Listen and see how you can help them. Don't tell them, "when you come back...." NOPE! I won't be back!

I have no issues at all with Dr. Kaas. I like her, she's incredibly kind and compassionate, and a…read moregood doctor. But for the last three visits, I was taken into a room 15-20 minutes late with no explanation. My appointment should take no more than 15-20 minutes. If I had not left 45 minutes later on my own, I don't know how long I would have sat in that room waiting for the PA. Today I had a 9:15 AM appointment. I waited 20 minutes after my appointment time to be put in a room finally at 9:35 AM, . Once in the room, I waited an additional 15 minutes for the doctor to come in. When Dr. Kaas came in, and she explained she was held up for personal reasons. I then waited for the PA to come in to finish the visit and she did not show up at all. I waited another 20 minutes and I decided to leave. I am 67 years old and have NEVER left a doctor's office in my life. I told the front desk why I left. Five minutes after leaving, I received a phone call from the PA who told me they were short staffed. She invited me to come in today at my convenience to complete the treatment, but I could not. I will not be returning to this practice. This all could have been avoided by a kind explanation at any point in time while I was in the office.

I was seen by Dr. Jay Ryan at this practice back starting in 2025. I went to him for diagnosed foot…read morepain, and he constantly said multiple issues existed. He kept pushing for injections and surgeries. These injections were costly and did not work, and even after understanding that, he kept emphasizing the injections. Finally after refusing the injections multiple times, he suggested multiple surgeries. Dr. Ryan performed one surgery on July 2025, and one again on January 2026. Every time I was seen for debilitating foot pain, he suggested surgery. After each surgery completed, my foot pain got worse and now I can't walk. Dr. Ryan also provided an inaccurate estimate of how long my recovery would be, he did a very intense surgery where a portion of my heel was removed, metal hardware was taken out, and he said I would be able to walk in 2 weeks. Several months later, even after physical therapy, I am unable to walk. I don't think I will ever be able to walk again. After one of my surgeries I was scheduled for a post op with Dr. Ryan, and upon arriving, I was told I could not be seen by him. Dr. Kaas ended up seeing me, and she did not provide a thorough exam of my incisions. She stood on one side of the room where she could not examine my entire foot, and I had multiple stitches on all sides of my feet. Dr. Kaas glanced at me and told me I looked fine. She then denied me any pain medications even though I was told to ask, and I needed them. The front office also is not communicative, and unhelpful. I've had to ask them multiple times to send in pain medication that I needed URGENTLY after my surgery, and they waited days to do so even after they told me they would send it same day. They also refused to prescribe me pain medication, they said a Dr. had to sign off on it but still made me wait - even though Dr. Ryan said he'd send it same day. I feel as though my pain levels were completely disregarded and misdiagnosed at this practice. The front office is also not clear on how the billing works, they never communicated that there would be more than one bill for one surgery, and they also charge a hefty credit card surcharge/processing fee, which I feel is already unfair, and not done at any other practice. Also, for being a medical office that specializes in foot and ankle care, their building is NOT accessible, at all. There are multiple stairs and a steep incline going into the building, no automatic doors at the office. It was extremely hard trying to maneuver an office being disabled and using mobility aids that I brought like a wheelchair, a scooter, a walker, crutches, and a cane. I don't think I will ever be able to walk again after being seen by both Dr. Ryan and Dr. Kaas. Please avoid this office at all costs.