This resort was my first visit and stay in the Dominican Republic! It was fantastic over 10 years ago and the stay and service was just as excellent today! Fast forward.....Our stay at Meliá Caribe Beach Resort was absolutely amazing! From the moment we arrived, everything was perfect. My family had the best time ever from the pool, bar beaches and restaurants....they all were absolute highlights of the trip. The staff there was incredible- and so attentive, fun, and creative with the little ones. The resort itself offers so many activities that kept our whole family entertained. From slime-making and foam parties to beach games, a mobile disco, karaoke, and incredible evening shows, there was never a dull moment. If you're looking for a family-friendly resort with top-notch service and endless fun for both kids and adults, Meliá Caribe Beach is the place to be. We can't wait to come back! read more

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I really enjoyed the resort but I have to start with this . I went on an excursion and had an accident. I simple assumed I would be able to get some ointment and a bandaid when I returned to the resort. On arrival everyone said no and to check the gift shop. I thought it was crazy I HAD TOO pay for a bandaid but the fact they don't even have a simple first aid kit is crazy to me . I was informed there was a clinic on the premise but that wasn't included and need insurance for a scrape on my knee. I declined. Overall the resort was beautiful and calming. The main restaurant was buffet style for breakfast, lunch and dinner which wouldn't haven't been bad if the food was properly enclosed but, flies were everywhere. The highlight was the Asian infused dinner reservation restaurant. The service and food was great. My favorite part was definitely the massage at the spa by Yolanda . She was AMAZING and I left feeling relaxed. I highly recommend the spa and wish I knew before hand but also included with services is a pool, jacuzzi, and sauna. Overall I recommend this place and I think opting for the level upgrade would have elevated my experience. read more

Meliá Caribe Tropical - I'm front of the rooms - Hotels Near Me - Punta Cana, UM

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Great Family it went tooo fast and still talking about when We are all going back to this Lovely paradise away from home. The Staff who enjoy their job and visitors who are at Peace. read more

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I like the resort overall and would definitely recommend it. The territory is huge and there are a lot things to do. At least 3 different a-la-carte restaurants in addition to the main one + a couple of VIP places, like Quimera. The food selection is great, a lot of seafood for breakfast, lunch and dinner. A few bars open all day long, they offer mostly local alcohol, however, you can order imported drinks for an extra charge. A 25-meter swimming pool by the reception is perfect! From the down sides, there are also a few. 1. Check-in process took us about an hour between the arrival and getting to the room. 2. In order to get from lobby or deluxe room to the beach area, you need to use the road shared with the transport, if you want to walk. There are no sidewalks and huge puddles after the rain. Golf-carts are available regularly, but sometimes those are full and you need to wait 10-15 minutes for the next one. 3. The walkable trails and pavements are very slippery after the rain, as those are painted (I don't know why). read more

Meliá Caribe Tropical - Pool - Hotels Near Me - Punta Cana, UM

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Melia Punta Cana is simply not worth your time, effort, or energy. We came as a group of 25, and while my cousin and I had our own confirmed dinner reservations at Yumay, Luis decided to cancel them because our uncle (who was only speaking for his group of 23) mentioned eating at the buffet. At no point has our uncle been in charge of anyone's dinner plans, so why Luis took it upon himself to cancel ours is beyond me. The result? We were left with no dinner option except the buffet at 9pm, when most of the food had already been picked over. What was left was bland, dried out, and absolutely not what you'd expect from a resort that boasts about "wellness" and "quality." The food across the property is mediocre at best, but forcing guests into scraps after a long day is unacceptable. The bigger problem is the complete lack of communication, flexibility, and service. Instead of fixing their mistake, the staff shrugged it off as if it wasn't a big deal. That attitude ruined what little the resort had going for it. Vacations are supposed to leave you happy and relaxed--this one left me frustrated and disappointed. Do yourself a favor--don't bother. read more

Since this was our biggest surprise and something we wished was in bold letters before we booked this resort, SMOKING IS ALLOWED AND RAMPANT HERE. If you are a smoker, this is the resort for you as smoking is welcomed everywhere on the grounds. But if you are a non-smoker and do not want to be anywhere near second-hand smoke, STAY AWAY FROM THIS RESORT!!! I repeat: NON-SMOKERS, STAY AWAY!!! With that out of the way, let's go into the positives of our early Aug 2024 stay: The grounds were beautiful and mostly well-kept. As animal lovers, we welcomed visits by peacocks, ducks, and even a resort cat. The alcohol and coffee bars adjacent to the lobby were both amazing. Most of the staff were friendly, helpful, and accommodating (the first few days were a bit touch-and-go, but the rest of the week was pretty decent). Sadly the downsides outweighed those positives. For a smaller resort, everything was far too spread out from each other. The food options were very limited and mostly mediocre (some other guests we spoke to during and after our stay resorted to purchasing food from nearby restaurants). The beach was unkempt and overrun with seaweed, making it an unappealing option. The pool experience (along with the rest of the grounds) were ruined by tobacco smokers EVERYWHERE (we tried to escape them, but that attempt was futile). Locating beach/pool towels was not clearly marked and was a lot tougher than it needed to be. Housekeeping was lacking... one day we had to call after 3pm for service. We also had to call two days for hot water to be turned on. About three days we had to call for clean towels and washcloths (and one of those days we had to call around 4pm and keep calling every hour or so until we FINALLY got them around 8pm). Usually we research resorts well prior to going, but because we had such an amazing experience two years ago at the Melia Paradisus, we assumed that would be the normal experience throughout each Melia location. How wrong we were. And for something billed as a "Health and Wellness retreat," it boggles the mind that smoking would be allowed. P.S. This review is for the Meliá Punta Cana Beach Level resort. Meliá has three resorts on the same property... The Paradisus and two Level ones that we've been told have changed names often. I'm adding a review on both Level resorts here on Yelp as I can't tell which one is the resort we stayed at. read more

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Beautiful resort and very clean. Very large so depending on where your room is located the beach may be close by or quite a walk. There are trollies that make their rounds, but because it is a very large resort you may have to wait a couple of minutes. Food is pretty good. They have a buffet that is open to everyone and then restaurants where you have to make a reservation. Our favorite bar was by the Mexican restaurant. The bartender Carlos Polanco was amazing. He was one of the highlights to our trip! Other staff was also very kind. We fell for the vip breakfast call. It ended up being a 2+ hour sales pitch on their membership. Lots of people trying to sell stuff on the beach as well. Still had a relaxing time though. Cannot wait to go back to the beautiful beaches of DR! read more

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This was my second time at this Melia resort, last time I was here was 10 years ago! Despite my rating, I had a blast! My room was clean, which was the most important part! Staff and workers were super kind and attentive. The minor hiccups were the room a/c not cooling too much even when set at a lower temperature and the toilet getting clogged, which was then fixed when I called for help! I would definitely recommend bug spray, mosquitoes inevitably get into your room! I also appreciated the complementary toothbrush/paste and razor upon arrival! The bathrooms include mini oatmeal bar soaps, shampoo, conditioner, and towels! As for food, there is a wide variety of restaurants and snack bars around! For breakfast, lunch, and dinner there is the buffet. You can never go wrong with the main buffet, open for the whole family, and with a wide variety of meals for everyone to enjoy. I really enjoyed the create your own omelet bar for breakfast and the smoothie bar also, which was loaded with regular milk and almond milk! For lunch, I always enjoyed the buffet by the beach/main pool or the smaller kiosk by the beach; which had bbq ribs, fries, potatoes, and more! For dinner you can make reservations at one of their many restaurants, my favorite being the Mediterranean place called Capri! The only downside to reservations is they must be made in the buffet by the main pool from 9-10, so if you have excursions forget about it, buffet it is for you! If you're 21+ I recommend the adults only buffet called Mosiaco (not open children), super tasty and just overall better presentation of everything! My favorite was the crest your own pasta station, delicious! There were 2 other restaurants, Casta Nostra (Italian) and a Vietnamese place, by reservation only and only for adults, I didn't get to try them but they looked nice on the outside! From a previous perspective, the food this time around was subpar to my first visit here specifically at the main buffet , the food was decent, but nothing to outstanding; I also definitely was able to try all the gastronomic restaurants the first time around. For bars, there is a bar literally everywhere you can think of! My favorite being the pool bar, who doesn't look a bar by the pool! The pool bartenders this particular week of August the 6th were amazing!! Shoutout to them, I can't remember everyone's name, but they definitely hooked it up and were so patient and kind! Everything is game at the bars, they open at 10 am if I am not mistaken so drink up! You can literally do a bar crawl here if you'd like! My favorite bar was Jigger (adults only side) and my favorite drink there was the Saig on, so refreshing! The hacienda bar, had a spicy margarita, the garden, amongst other specialty cocktails that were all delicious and a must! My all time favorite drink of choice was the passion fruit margarita, a MUST TRY, and ask for a double shot of tequila for a stronger kick! I checked out the gym while here, open from 6-8, it's small, but enough equipment to get in a quick pump. Not all the equipment you would find at your normal gym, but they do have a decent dumbbell selection, squat rack, leg press, bench, and cardio equipment! So if you're just looking for a quick fix while on vacation, it works! I always recommend to tip your bartender, servers, or any worker here because they do work hard and deserve it (I typically tipped $1-3 at the bar, and $5-10 at dinner). I was with a group of 20 family members so it was courtesy and appreciation to tip when we went out because we were a big group; we made a large tip pool and would tip in a group matter. Overall, this place is huge with so many activities, food, bars, etc to enjoy from! 2 main trains that circle around the property to take you from end to end/specific locations, workers on golf carts, and bicycles for rent if not mistaken. There is always a lovely and thrilling show in the main lobby/theater in the evening to enjoy and dance with the kids, family, or solo. The adults only side has a sports themed bar/club to enjoy at night. The views here are amazing and I really loved the boho-ish theme going on. Although my experience was different to 10 years ago, I still enjoyed it with the company I had and memories I created! As for other reviews, I agree there are some things that need renovation and not my whole party had the same room experience so please do call the front desk if you're unhappy to get things situated at once! read more

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DO NOT STAY HERE!! The service is a complete joke and there is no attempt to improve. Here's what happened during our stay and then ask, do I want to deal with that on my vacation. Arrived early and told the room wasn't ready for check in; no big deal but told to come back at check in time and not given any further information. At check in time; again told the room wasn't ready but that it would be in the same building as others in our party; frustrating but again not a big deal. When we finally checked in we didn't get a room in the building with others in our party or the king bed we had booked directly from Melia and even prepaid for months in advance. Extremely rude front desk staff didn't tell us anything about dinner reservations amenities, etc. just kept saying they were full up and take it or leave it. By then it was late so we went to try to get dinner; told there was no way to get into any restaurant and we had to eat the buffet. The buffet food is disgusting, significantly worse than any all inclusive I've ever stayed at. The next day we were leaving early for an excursion and we're unable to get to the office to make dinner reservations. The staff refused to let our driver in the resort gate despite us telling them the driver name, company and even proving a picture of the Escalade at the gate; we had to walk outside of the resort, which is pretty far, in sweltering heat to get our excursion. While out on our excursion we called and were told we could get a reservation for dinner; there was a brief thought that things were turning around. When we showed up at the restaurant for dinner they said we didn't have a reservation and they couldn't accommodate us despite the place being completely empty. Extremely rude staff made no attempt to fix the situation. The next day got a call from front desk inviting us for a "VIP breakfast" to explain everything. The "VIP breakfast" was a sales pitch for some form of Melia Timeshare accompanied by the same digesting buffet meal. They even showed up 30 minutes late for it even though they scheduled it. When we explained to the sales team that we don't want to buy any product from Melia because what we received so far has been horrible, they talked down to the women in our party saying Americans were "too opinionated". We begged them to simply make dinner reservations for us so we could have an edible meal and they promised they would do that. Later that day we checked back in at the reservation desk, which is only open 9 am - 4 pm, but hadn't been open at 10 am when we went. Again at 1:30 pm they said they were out to lunch. Third attempt we found someone at the reservation desk and they confirmed no one that promised to make us a reservation had made one and one of the restaurants they claimed to make a reservation at was closed all week. This is the most pathetic level of service I can imagine. I've never stayed anywhere that comes close to how bad this is. The beach is nice. The pool area is nice, but could use a lot more frequent cleaning. The bar staff is good too. Basically just incompetent front desk and reservation staff, horrible management and disgusting food. Even the grounds, which are nice, are so sprawled out that you sweat from having to walk distances to get around with no shade. There are tons of options on the same beach that are far better than this horror show. I will never stay at a Melia property anywhere based on this terrible experience. read more

Overall we had a good time but also had some issues The GOOD beautiful location, beach and grounds. MOST staff very friendly. Food overall decent but definitely don't go expecting gourmet food. The RIVIERA food is VERY good and probably the best overall there for every day food and definitely the best for breakfast. ALMA is the fanciest experience and closest to "gourmet". TARTUFFO had great service and was decent Italian. SHAKERS is the best bar and Carlos was the best bartender. I found the non level pool to have better drinks and to be more lively. If you are level make sure to go to hot tub each day they may forget to tell you about it (in spa) The BAD. For the money our concierge did not do much of anything for us (until we sat down and spoke on day 3 and then things were fixed) but for first day we had no reservation, second day we had reservations in place we didn't want and at 930 pm and for our daughters bday day 4 was originally 930 until we complained. There was also no other "pampering " level pool boring. There is very little entertainment and nothing for teens to do. They get bored just swimming.It would also Benefit from coffee bar .So overall it's beautiful and food decent but not sure if return unless was cheaper. read more

This place is amazing! Some people complain about everything and will find a flaw in everything instead of just enjoying their vacation! I spent 5 days here and it was amazing, everything is included and you have several options.. Mexican,Italian,Dominican,Thai , Mediterranean food and much more.. the rooms are clean and specious.. they got bars in the lobby and just about every pool.. they got a gym and a massage room (pay extra for massage) let's not forget FREE WIFI! Free entertainment every night, my favorite was "Micheal Jackson night" Casino for the gamblers, Parties every night in their lounge And the locals in their beach are not hounding you to purchase something !!! The resort is pretty big, it can take you some time to get around so there's golf carts or other carts providing free transportation to get you around The only negative thing I have to say is that the drinks are not strong at all!!!! I had so many shots and didn't even feel a BUZZZ!!! However you do have the option to pay a little bit more for top shelf liquor (Ciroc,Sky Vodka, Black label, Tito's, ETC) I still advice to BUY your own bottle at the airport! Overall the resort is amazing and family friendly read more

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I have never been a big fan of the all-inclusive resort experience and this resort has done nothing to change my mind. The nightly hotel fee (in my case, the cheapest room coming in at $275 per night plus taxes in late December 2017) is outrageous for the level of service you receive. Upon arrival, at 9:30 pm mind you, I was kept waiting forever while my room was being cleaned (allegedly cleaned: I don't consider it clean when there are old shampoo bottles left in the shower and stains from drinks on the furniture.) The housekeeper later told me that her room key wasn't working; hello! There were so many problems with management and service and organization that I definitely feel that I didn't get my money's worth and was not treated as a valued customer. Unfortunately, most of my friends that were there also had the same experience. The included food was decent but room service is NOT included. I was starting to come down with the flu while I was there and wanted a nice dinner in bed but was told it was extra so down to the buffet I went. It's your basic buffet experience and maybe I'm jaded by Vegas, but the dishes were not that awesome and I felt a bit ripped off. Now, if I were to be a major drinker taking shot after shot with no concern for my liver whatsoever, maybe it would be worth the nightly "inclusive" fee? Who knows. On the plus side: the beach is stunning. The staff, although completely disorganized, was friendly enough. The destination wedding and reception (the only reason I came to this resort) was absolutely lovely and beautifully done. And if you're near a coconut tree, staff will knock a nut down for you, lop off the top and give you a straw to sip the freshest coconut milk ever. Plus the Coco Loco drinks available in the bar are addicting and deliciously sweet and smooth. 2 1/2 Yelp stars rounded up to 3 for the fresh coconut milk, which was included witih no extra charge. read more

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Horrible staff service. The restaurants have no AC in 100 degree weather. The waitresses are rude and take forever to take your order for drinks. The beach is far from the rooms, not walking distance. You have to take a trolley to the pools and even though the resort is all-inclusive, the food sucks the drinks suck. Do not recommend read more

Pros: the beach was beautiful and the resort was clean and a good size. There was a trolley that took you to your room from the lobby or beach so it was easy to get around. Con: There was very little food choices and the buffet was awful. I've been at plenty of resorts and this was by far the worst regarding food. They have a system they you need to make reservations starting Sunday so when we got there on Wednesday there was nothing available until Sunday. The staff is not friendly except for a handful of people. There is no entertainment team and it is very boring near the pool other than water aerobics and a Zumba class every day. On the weekends hundreds of locals come and there is long lines at the one buffet that they have. I would not recommend staying here. read more

Original Dates: 7/2/2017-7/6/2017 Blue Travel, our transportation dropped us off at the main Melia/The Level lobby. We waited to check-in behind a large group. When it was finally our turn, the guy walked away to assist someone else #howrude. Oh boy, oh boy woooooosa customer service was extremely horrible as we kept asking "where did he go?" About time finally someone helped us with our check-in and he did a good job with our hotel room in the 20s. He handed us a map and circled the section that we are prohibited which was The Level (Adults Only). Also he gave us two room keys + two towel keys then he strapped two green wristbands on our arms. Ooooo I was so happy that Melia Caribe offered FREE and FAST WIFI for all their guests =) Luckily our room was closer to all the restaurants even though we had to walk about 20 mins to the pool and beach. Sometimes you can catch the golf carts or train trolley to get you to the pool/beach or your room or restaurants. You definitely need to get to the pool very early because people just tend to leave their towels in all the first rows. The bar at the pool has more varieties...each day there was a drink special...our favorites were Strawberry Daiquiri, Pina Colada, Vodka Cranberry with a splash of pineapple juice, Tequila Sunrise, Coco Loco and etc. Note: Make sure you tip your bartenders (1 dollar equals 47 pesos)! Breathtaking view of the white sandy beach and clear blue ocean surrounded by tall palm trees. Note: The beach bar doesn't have much selection except for frozen drinks. The nightlife took place at their second lobby called El Tropical which had these comfy beds around the lounge area. Sometimes there was a live band performing and/or DJ spinning for the dance floor. Note: Every night, there was a 9:30pm show at Caribe Theater next to Casino Palma Real. read more

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First & foremost, if you're trying to find a review to see if you should stay here or not - keep reading so I can convince you to not come here. & yes there are more good reviews than bad. I thought the same thing so I was like hey, let me give this place a chance. I regret this big time. Please read the below. THE SERVICE- I want to start out with how horrible and miserable the staff treats you here. The property is huge, so you need a golf cart to take you pretty much anywhere. Sometimes the wait time for a golf cart takes a while (20 minutes or so) so we took the option to walk a little bit until one drives up to us. They would pass us every-time unless we waved them down. I thought this was rude, if you see a guest walking in the hot sun, or in the dark night filled with mosquitoes, you should stop & see if they would like a lift. A lot of the times, staff would ignore us. They would see we would be a bit lost, or unsure of where to go & they wouldn't even help us. There was even an instance where we walked into a restaurant & two staff members were having a conversation & didn't even pause to greet us. Very rude. None of the staff here speaks unless spoken to. THE FOOD - disgusting. I am a Dominican American, my parents & grandparents both migrated from DR to the US in the early 60s. With that being said, I know what GREAT Dominican food is. This hotel, does not & it is such a shame. The mangu was practically liquid, & there was very minimal Dominican dishes available. How do you mess up your own countries meals? I don't know. & the other food they had was bulls**t. It was either cold or unflavorful. I felt like I was in jail, perhaps those who are in jail eat better than this. You're better offer Airbnbing & eating at restaurants in the area. Especially considering the restaurants inside the resort are always booked so you'll have to eat at the buffet which is terrible. THE DRINKS - okay okay, i can't trash talk this entire place. one thing I will admit is the drinks here are actually really good. Full of flavor & liquor (unlike some places) you will get drunk/tipsy. Jesus Hernandez & Roberto Chala were the only two employees in the whole facility that actually made us feel welcomed. They greeted us with smiles & warmth every single day. Recommend & prepared some of the best drinks & offered exceptional service. If it wasn't for these two, I would've canceled my reservation on the 2nd day & checked into the RIU a few hotels down. THE ROOM - the rooms here are actually beautiful, if you have no choice but to stay here. I recommend upgrading your room to not only pool, beach or ocean view but also try to get the level if you're financially able. I will say that our room had a very big leak & the TV didn't work, which was a bummer. THE SPA - honestly, the spa here is beautiful & our 50 minute couples massage hands down was one of the best massages I've ever gotten. One of the very few things worth our stay here. THE BEACH - reeks like seaweed, isn't even blue (from June-August) & isn't even pretty. There's miles upon miles of seaweed on the shoreline. The resort tries their best to contain it but seaweed still takes over the beach front. Save your money and go to Casa de Campo, the capital or even Puerto Plata. Overall, the only reason why we (my boyfriend & I) came here to begin with is because we stayed at a melia resort in cabo, Mexico & had such an amazing time. We were breathtaken by the quality of the food, the service & everything else in Cabo. We felt like kings & queens there. We thought, here at Melia Punta Cana that we would receive the same service, unfortunately this wasn't the case. Oh & to top it all off, we complained to the management how much we hated it here & Rafeal Collado (the manager) mentioned he had a special dinner set up for us with a surprise, & to call the front desk from our room around 5PM, so we did. & guess what? No answer. I called at least 7 times from the hotel room & a few other times from my actual personal phone. No answer. We informed management & they claimed we never showed up to the "surprise". How can we show up somewhere if you didn't tell us where to go? Please. We were told we will receive some points on behalf of our stay being so miserable. Let's see if they actually end up doing it. UPDATE: THEY DIDNT. Again, if you were looking for a reason as to why or why not you should stay here. Don't. If you absolutely want to come to Punta Cana, stay at the RIU. I will never be coming back here. read more

La experiencia hotelera más desagradable que he tenido la comida un desastre al que no se le puede dar una descripción trato del personal de servicio inconsistente con lo que se espera de un hotel Lis vendedores en la playa no te dejan disfrutar persistentes e imprudentes ni hablar de las bebidas no vale la pena no lo recomiendo en ningún sentido read more

Stay away! I've stayed at the Meliá Caribe in the past and have no qualms whatsoever; however, this stay, which I assure will be my last, was horrendous. It would be too easy to blame it on covid, but in reality the virus has little to do with the decay, disorder, poor services, and overall lack of care for the guest. The staff is very pleasant, but that's where the pleasantries end. The arrival and check-in process were excessively long. It took us four hours to get our rooms!!! The rooms--I paid extra for a deluxe room with a garden view--were clean; however the degree of decay I encountered (based on my last visit) was shocking, to say the least. Guest services and management can be very courteous; however, no matter how pleasant they can be, they're not effective! They never say, "no," but nothing is ever resolved!!! In 4 days, I never had my cooler checked. On my last evening, I was out of drinking water. At 5 pm that day, I called and the response was they'd send it immediately. After 6 phone calls and 2 visits to the front desk, as I write this at almost midnight, the water hasn't arrived. Coffee in my room; what is that? One day, two packages, and never again. Floor towels to avoid slipping on bathroom floor, the first night, but never again! The disregard for the guest's needs and comfort are exponential!!! The trains that transport guests through the resort, supposedly run every 10 minutes! Uh huh!!! What baffles me is that at the Meliá Paradisus, which I visited in February, when the covid virus was still rampant, matters are totally different. Explain! Two Meliá hotels, on the same grounds, in the same complex, and they're as different as day and night! I will never stay here again. I suggest you stay away! read more

Great resort for a great price. The place is very clean and the pool and beach are gorgeous. Bartenders and staff are friendly and laid back. The food is good. We mostly ate at the buffet because we didn't make reservations... but we came for the sun and water... not the food. The Elvis floor show one night was fun! I'd definitely come back here- especially when it's 30 degrees at home!! read more

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THE EMAIL I SEND MELIA NOTE: I have the videos of all the phone For starters I got to Melia caribe resort on Friday, July 26, 2019. I was able to check in and enter my room (room number 5031) at 3 PM that day. After check in my fiancé and I walked out of the room to go practice for the wedding that we were attending and to do a meet and greet of the entire family that was meeting us up at the lobby. After we got back to our room that night we realized that there was a problem with the AC. We called room service and dialed "0" and got no answer. The very next day was the wedding my fiancé and I got dress in a room that the temperature was extremely hot. (We were sweating while getting dress)Finally a technician from the hotel came to our room on Saturday to fix the broken Jacuzzi that wouldn't turn on and said that he was going to fix the AC. We left the room and left him "fixing the issues". Sunday, July 28, 2019 is the third day that my fiancé and I are in the room that has no AC. I called again by dialing Zero and after 4 back to back phone calls hotel staff finally picked up and we advise that the AC is still broken. They send me another technician to fix the AC and when I arrived back to my room the AC was still broken. Monday, July 29, 2019 I wake up to a extremely hot room called for another tech who came to my room and said that the AC is definitely not working. I decided to speak to a manager (Alexandra) over the phone. She asked me if I could go see her that day but I told her that I already had plans to go to Coco bongo which was already pre-paid. She advised that she was going to look into switching my room. Tuesday, July 30, 2019 I got fed up with the heat and went to the Levels reception/lobby area and made contact with Michelle aka meli. I told Meli about all my complaints including the Jacuzzi the AC and that 3 techs showed up, the fact that no one picks up the phone when I call for room service or call for a tech. Meli advise me that she's going investigate the phone issue and that she was gonna find me another room. I also told meli that every time my food gets to the room it was ALWAYS missing something. Either the food or drinks or both. Tuesday afternoon Meli advise me that she got me a grand suit (room number 5227). Later that night right before my fiancé and I went to sleep we noticed that in the curtains they were about 30 Black flying bugs coming in through the closed sliding door located in Room. (Videos of the bugs are attached). The bugs were crawling on the curtains and on top of our bed and floor. Then the balcony light wasn't turning off so we couldn't sleep and called again a technician to come and disconnect a light that supposed to turn off on its own at 11 PM. Earlier that Tuesday night around 8:00 pm I went to go eat in the rivera Resturant and order "Caribbean lobster served with garlic butter sauce" what they brought to my table was the biggest joke (picture and menu also attached). I then realize that if you don't pay the 30 dollars to eat steak and lobster that's the crap you're going to get. I didn't even touch it and told the Maneger (Julian Santana) that I didn't want it. He advised that he is trying to take it off the menu because everyone complains about it. I bought popcorn chips from the plaza/mall in front of the hotel and then noticed that they were expired since April of this year. Then I wondered why I got so sick but it would of cost $250 for the doctor to see me? Oh and if your staying at the "LEVEL" you get a wrist band that's all white with small letters that say "Meliá caribe levels". However if you're not staying at the levels you get a colorful wristband that all you have to do is flip the wrist band inside out and you'll get the same treatment because it looks just like the ones from levels. Which is exactly what I witness the entire time. Even the people that went with me to the trip did it and didn't get caught. They were able to sit in Rivera use the pools, drink in all the bars and sit inside the golf carts. I spend $3,300 on the worst trip I have ever had. On Wednesday, July 31, 2019 the only two things that happened that day was one my room key and my fiancé's key to get into the room stop working and the usual not picking up my phone. Video also attached. Thursday, August 1, 2019 I call for room service multiple times also didn't get any answer. Finally I ended up getting an answer I asked for a manager who advised that he was going to come to my room to speak to me. (Video of the phone is attached). The manager never came And I never received any food at all. Please don't ignore this (Melia). read more

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The hotel itself was extremely beautiful. But the room were a bit outdated. The first room we were given to stay in had twin beds, we requested 2 queen beds. After fighting with the front bed for nearly 3 hours we were finally given a king size bed with a bed that was brought into the room for the guest that was sharing the room with us. Honestly I didn't have the best experience. Food was okay.. drinks were awful. For a hotel chain this big having actual brand liquor should be a thing. read more

Currently Melia Caribe Beach Resort. They positioned themselves as 5 star hotel. In reality it is a 4 star hotel A lot of transport drives inside on the walk ways almost hitting you when walking to the beach (gas scooters, golf cars, little trucks supplying things for the hotel). Smells bad. I wish they had them at least electric Wi-Fi is fine Front desk and room service never picks up the phone No water in the rooms Rooms are old (old remodeling that you can see : some paint on couch, broken shower handl) It's not a 5 star. I would choose 4 star next time cheaper read more

Meliá Caribe Tropical - Building and palms - Hotels Near Me - Punta Cana, UM

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We first stayed at the Melia Punta Cana in January 2020 and our experience was so much worse this time that we will never return. We brought most of our concerns to staff early in our stay and nothing was done to address ANY of our concerns. Where to begin...... Horrible Check in experience. In 2020 we were greeted with drinks upon arrival, our bags were taken and we were guided to the correct check in area. This time, no greeting and no one to give us guidance. After waiting a long time in line at the front counter, we were told to go to the Level building to check in and had to take our own bags. So much for the "Private Check in" shown on the website under "Level Benefits.". Concierge Service: Mixed bag. The first 5 days we had Humberto and he was very responsive and attended to our needs. The last 2 days we had Jose and he was awful. We had to constantly text him to ask for the restaurant reservations that he was supposed to make for us. We asked for water two days in a row and never received it. We confirmed with Jose our 9:30 "Private" checkout and no one ever showed-up. We had to haul our luggage down from the 3rd floor and then wheel it to the front. By the time we left for the airport, I was drenched in sweat. Private Transportation is a Joke: The first two days we never once saw a tram go by our building and when I tried to flag down a cart and the drivers would just wave and keep on driving. This despite me limping very noticeably from the mile plus walk. When we were able to request a cart, half the time it never showed up. On the last night I was in the front area on the adults only side and I was having trouble walking and asked an attendant if he could please call me a cart. He very rudely told me to go to the main front tram pick-up area. Confusing layout. In 2020 we stayed in the adults only Level Junior Suite and we had access to all areas of the family and adults only areas. This time we paid more to stay in the Level Grand Suite and we didn't have access to all areas. For example: We were not allowed in the "VIP" lounge where Quimera is located, even though the website CLEARLY states this is available to ALL Level guests. Quimera was also off limits, even though our Butler Humberto was able to make an EXCEPTION to allow us to dine there one night. We were also kicked off the beach near the Rumba. Basically, we paid more money and got less access. Food has Gotten Worse. In 2020, the food was mediocre with some good dishes mixed in. The food this time was noticeably worse and there only 3 restaurant meals in which there was decent food. All buffets were quite bad. The scrambled eggs were watery, the fried eggs hard and rubbery, as was the pork, and the hamburgers had some sort of filler added to the meat that made it so you could barely tell you what you were eating. Also, 90% of the deserts are all gelatin based and taste alike. My wife and I both ended-up with some sort of stomach bug/issue that made the last 4 days of our stay a bit challenging One positive: The first time in my life I've lost weight while staying in an all-inclusive resort! Upkeep: The grounds are still beautiful and well maintained but the same cannot be said for a lot of the facilities. The pools were not kept clean and at times were actually disgusting. Outdoor Lighting: The outdoor lights in our building and on some of the path to the beach, were not on when we left to see the sunrise between 6:00 and 6:30 AM. This is not safe and because the rock paths are slippery after it rains, it's dangerous to try and walk on these rocky wet paths without light. Drinks. On a positive note, the drinks were better. During our 2020 stay, we felt as if the drinks were watered down and thus we got most of our drinks from the VIP lounge that had access to premium alcohol. Luckily the drinks didn't appear to be as watered down this time and you could request premium alcohol at most bars. Smoking. Smoking is very prevalent at this resort, even in ALL of the pool areas, even though the signs at all pools clearly state no smoking in the pool area. Language. Not a complaint, just an observation for those of us "old school" Americans who have grown accustomed to traveling abroad and being able to get by only speaking English. In 2020 we had no issues in being able to communicate with the staff. This time, we had difficulty because fewer of the staff speaks English. Staff. The staff is extremely friendly and with a couple of exceptions, went out of their way to try and help us. Response to Covid: Mixed. The resort did enforce mask mandates to enter the restaurants/buffets & everyone had to wear plastic gloves. The buffets though were configured differently this time and it created chokepoints, especially entering and exiting the restaurants, that made socially distancing impossible. Covid test the day before departure was a great service; cramming 40 or 50 people in a small room together to get tested.. not smart read more

first ever "all inclusive" vacation, so we we're amped up. (recommend DAT services from Punta Cana Airport and back... amazing service... probably the best service of the trip weirdly) from south florida, so we have already world class food and amenities at home, so we didn't expect too much..... resort is beautiful overall. tropical of course along with its weather and such. hit or miss with the service. some give a crap and some don't care how you feel... toss a few bucks amazing how happy they get. sometimes takes 2/3 people to finally make sense of what your trying to find out. might still be puzzled after all that. hopefully you get your room at 3pm. we got ours at 1pm which is like winning the lottery. didn't have to hand extra cash or anything. don't know what we did. room was good (family beachside room). soft cozy bed. extra rollaway that's probably the best rollaway mattress ever!! large bath. a/c was ok, not super cold. had a ceiling fan so that helped A LOT. near the pool and beach. always kept clean and stocked. our mini fridge was always filled with water everyday. perfect location at the resort. liked it. trolly system is a HOT mess and probably the most frustrating. made no sense at first. took a bit to figure it out. folks just HUSTLING to get on skipping folks at random because its nuts. if locals come in... yes LOCALs... forget about it. random golf cart drivers may or may not take you. depends on their attitude or sight for green cash. there's "shortcuts" you can discover with your family during the trip to make this better and adventurous! the locals.... wow, we did not expect this one. seemed like over the weekend they come in large groups. no towels, no chairs, food overrun, trolleys over run. they brought their own PA systems to play music over the resort music. bars overrun. pool area was overrun. i can keep going. avoid weekends!!!!! the weekdays were normal and quiet. maybe LEVEL status is worth it for this? funny how the LEVEL people still come to our side still. seems like LEVEL is not worth the money. we created our own LEVEL status on our own for WAY cheaper. beach is beautiful and the pools. very tired of the "hustle". someone always trying to offer, sell you a service or excursion i feel every 20mins no matter where you go. if you're sophisticated and want folks pampering you with services or whatever.. drop some cash on someone or multiple people... they will definitely do something for you and tell the others that you have cash and they will offer what they think is best for you. we're not cheap, but i can handle my own for basic things lol. I just need service when i NEED it and that was hard to find sometimes. like a working phone in the room to call for luggage pickup from the room. yeah we arranged for a cart driver the previous day to get us but we noticed him pass it off to two other gentleman without documenting it. so we hopped on the trolly instead, he lost cash. drinks are hit or miss. if you want your normal name brand liquor, its an upcharge. i swear sometimes there was no alcohol added to my mixed drinks. i switched to straight whiskey. mexican bar was great, and the bartender at TARFULO in the evening was amazing and got most of my tips. well deserved (see, we're not cheap). food was alright... hit or miss with that. "specialty restaurants" were't too special other than the "american dinner" one. that was our favorite oddly (we're a mix of DR, PR, CUB, USA). buffet is up to you to decided, lots of options. if you're ALL AMERICAN and never had worldly food, good luck. give it a try! read more

I can't tell you how excited I was for this trip with my love. I hadn't been to Punta Cana since I was a child and I've never experienced an all inclusive before. My goal was to arrive and drop my bags and enjoy. Arriving at the hotel the employees are welcoming with cold Presidente beers and our quick with check in. Maria was one of the employees that helped us check in and connected our phones to there free wi-fi. She accompanied us to our room with a golf cart and showed us around and made sure we were pleased with our room. This is were my experience made a quick left we arrived around 3pm and we decided to go to the pool. When arriving there was a few people in the pool that had to much to drink and threw up in the pool. When I addressed it to one of the employees they didn't clean it up it just floated all around the pool YUCK! I tried my best to ignore what I saw and ended up by the bar inside the pool far from the vomit and ordered a pina colada I was so confused on what exactly I was drinking it was like a really bad slushy with the worse alcohol ever. I thought it couldn't get any worse then not having premium drinks I decided to stick to Presidentes cause I didn't want to get sick. Dinner time came and we made reservations for there Mexican restaurant and again I was so disappointed with the food. I felt like I was eating prison scraps the thought of the food that I ate is making me sick right now. Arriving back to my room I was feeling sick and knew that I had to make a change asap or the rest of my vacay was going to be ruined. We complained and were upgraded to Level the hotel next door for no extra charge. Make sure you check exactly were you are staying with food and drinks cause it makes a huge difference. read more

Meliá Caribe Tropical - Arrived in paradise - Hotels Near Me - Punta Cana, UM

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This place is a nightmare!!!! Had to wait an hour for our room, THE FOOD IS TERRIBLE! Everywhere! I was so excited for this trip but now I just want to leave! We haven't had a real meal in 2 days!! Since we arrived! The buffet is stale! And we have to wait n wait n wait for a golf cart to pull up and bring us anywhere in the resort we have to go. Also!!! The pool and beach close at 7pm!! What a joke!!!! Oh and the sexual harassment from male staff was fun smh!!!! Unacceptable!!! I'm writing to corporate ASAP! If I could give less then one start I would! I would never recommend this place!!! DO NOT COME HERE!! read more

I have never been more disgusted in my life. I have been traveling since I was a baby all over the place and this is the the absolute WORST place I've ever been. My husband was sick and they wouldn't provide medical care. The staff is unorganized. They are rude. We didn't have one good day there. It's the worst worst worst worst worst place. Do not go here. It just so so so so so horrible and the food is inedible to say the least Our check in was awful. They over charged us. By THOUSANDS because they charged us for the room twice and we had several false charges on our card. They did nothing to help I literally cannot describe in words how much we hate this place. read more

Day One i love this place the food, the poolside buffet , the cleanliness of the rooms and the people are never too busy to lend a helping hand. i love the coffee most of all. if you get a chance to stay here make sure you get a room thats close to the beach and pool. you can always catch a golf cart back to the main. Make sure you have a few reservations to the restaurants out towards the casino and lounge bar Day 2 on the other side where we stayed it was supposed to be adults only more exclusive , but it was a far cry from that. we expected a little more when returning here and it fell quite short of my expectations, after day one everything sort of went down hill the service, the small things like towels and soap , the mini bar wasnt stocked and the room wasnt being tidied up as much as it needed to be. room service was also not that great the menu could use an update. Most of the amenities that we were supposed to get weren't mentioned or even explained properly same thing with the smaller upgrades like some good vodka or tequila the drinks were dominican versions of what the drink was supposed to taste like. no real cranberry juice either way too sweet what they use in all the drinks pure sugar. little stuff like plantain chips and peanuts snack bar were mia. i loved the staff , but managment not once stepped up and said hey what can we do for you to make things right? at close to 350 a night average they need to bring their A game. needless to say i may not be coming back to this particular resort perhaps to the flagship in Spain will try to capitalize on my membership elsewhere. read more

Meliá Caribe Tropical - Hotels Near Me - Punta Cana, UM

How to say this very softly. I really can't. This is absolutely the worst place we've been in 40 years of travel. The food not just bad, it is atrociously terrible. Starting with very bad ingredients to absolutely mediocre cooking. Service is so bad that I can't tell you each and every moment of our stay there. I will write another review after we leave. But for now, please do not listen to anyone who says this was a good or even great experience as your disappointment will have no limit. read more

We were here in business in January 2018. First I have to say that the staff was amazing. They are literally the most helpful resort/hotel staff I have ever encountered. They WANT to help you. Tips are not required, or even really encouraged, but PLEASE tip your people! The place the beautiful and we stayed at their exclusive "Level" area. Only two downsides 1) Food is kind of bland and yore sort of stuck in the resort but this is not a huge deal at all! 2) This is a big resort. There are train things that go around the resort at times intervals but there seems to not really be an order to them. Be ready to walk to get places inside the complex. There are staff members zooming around of golf carts that are MORE THAN HAPPY to help you get places. Overall this was great. If you like traveling to tropical islands go for it. read more

Meliá Caribe Tropical - Hotels Near Me - Punta Cana, UM

Staff was very rude and inattentive. When we first arrived I was put in the wrong room, told to come the following day at 5pm. When I arrived I was told they weren't going to move me and that every room was the same price. After arguing I finally got moved but my room had several lizards and the refrigerator was empty. It was my first time in Dominican Republic and it left a terrible taste in my mouth. I would not recommend this place to anyone unless the whole stay is free of charge. read more

To be clear. If it were possible to give a negative star I WOULD. Dominican Republic use to be one be of my favorite places to visit. I have stayed at The Bahia Principe (twice) & The Hard Rock. But my time spent at Amelia has made it so that I don't want to come back/ visit the Dominican Republic. Customer Service is non existent: Don't waste your time going to guest services. The people there don't seem to know anything. And or speak very and I'm VERY little English. Managers are non existent and are NOT willing to help. They stay tucked away in their offices. We were suppose to receive a welcome package. 3 day into our 5 day visit they called to ask if we received it and that someone would come by the next day to give it to us. So I'm not sure if that's a WELCOME or GOODBYE package. The worst yet is the their trolley/train system to help you get around the Hotel. The trains/trolleys are supposed to run every 10 mins. But that is a joke in itself. They have 2 double cart trolleys (blue & red) that service one are where the guest paid more money. Then they have 1 single cart trolley (green) to service the other areas. You end up waiting anywhere from 30 mins to an hour. I witness many families walking due to the lack of shuttle service. Some were pregnant women. Some had children in strollers. Another lady almost got her feet ran over as she exited the trolley/train. While the driver just smiled/smirked. I also experienced this first hand. Wanted to catch a show at 8pm. Left my room at 735pm (which is more than ample time for what equates to a 5 min ride. I ended up missing the show. As we didn't get picked up until 837pm. When I brought this to guest services attention/ they were only interested in what was my room number. When I asked for the manager. I was told there wasn't any.. go figure. They are not equipped/staffed for the weekend rush. The workers seemed to be overwhelmed. The 2 buffets are a free for all. No rules no order. There is a lot more that I could say. But I feel like I have spent enough of my time speaking about an organization that clearly doesn't appreciate their customers and or business. To conclude. Very beautiful place (but then again so are all resorts). Definitely NOT worth the time, or money spent. Buyer beware. STAY AWAY!!! Negative star read more

Let's say this review is a 2.5/5. I don't want to be too harsh BUT I've experienced better. To get down to the nitty gritty, the main reason for my not so super review is 1) lack of attentiveness by the staff and 2)the food really wasn't all that great - including our "premium" alcohol. I'll go into detail soon. The perks of this place, you do have options in dining, which was nice. I stayed at the Level so we had additional options that were included in being on that part of the resort. Although we learned that all the buffets really served the same kinds of foods. The resort is beautiful! It's HUGE, so plan to do a lot of walking, or waiting for the shuttle (which was not that bad). I was here in mid April (right before Easter, they keep telling us that its their busy time, although the place was dead - maybe they were coming later?). Anyways, since it wasn't that crowded, we always had our choice of prime chairs, bungalows, etc., which was super nice! Here's the details for those that want the specifics: Arrival at the place - usually you are greeted with a warm welcome, including a drink and a warm towel. Nope, we got neither. Instead we were asked if we were single or married (I was traveling with a male friend) and they seemed to have no idea where to send us, although we booked the Level. I'm not sure why this information mattered, it was rather odd. We were sent to the "VIP" Level entrance, where again we were not greeted or offered a drink. They did have a small snack station with some muffins, etc. and coffee. No water. Side note - we later found the champagne stashed in the corner on the other side of the room near the desk where you would have never saw it. When we booked the resort, it came with an upgrade to a premium room, with a few additional items listed including a pillow selection and aroma selection. When we brought this to the attention of the check in staff and showed them the receipt, they had no idea what we were talking about but said that they would "send someone up to the room". No one ever came. There were 2 other occasions that we brought this to the attention of the staff, and got the same response, with the same result - nothing. Sooo if you happen to get this added "bonus", good luck. I hope you get the pleasures of a pillow and aroma selection. Details on the room - very spacious. Comfort of beds, not bad. We had a beautiful view of the private Level pool and buffet (if you know us, this was hilarious, and fine with us to be so close to the food, lol). Surprise bonus - bidet next to the toilet. We did have ants in our room, my friend was more appalled about this than I was. Do with that what you want. Food - the most disappointing part! Ugh. Okay, buffets were all the same food. Even though we had the premium buffet to ourselves at the Level. We did have more options of sauces with the pasta, that my friend indulged in daily. We're both Italian and agreed we liked the pasta! There was always a cheese selection, that we never touched because after it was left out all day it was sweaty and gross looking. Fruit selection was good. Meats were okay. Just all around it was okay, nothing to take a picture of or write home about. The dinner dining was a little better. Our top selections were at the American option, filet was good, and the Italian place which we ate at twice. Our observation of the Italian place is that when more people were at the resort, the quality was a little better. Thai place, food had no flavor. Other options were Spanish, Dominican, Mediterranean... Drinks - again, another disappointment. We were supposed to have the "premium" liquor, however any bar we ordered at seemed to be the same terrible watered down drinks. I switched to wine, because I thought you can't go wrong.. guess again. Watered down, not good. The best place we had drinks was actually when they sent us to a "breakfast" next door at the Paradisus, which ended up turning into a marketing scam for us to buy into their vacation package. Even though this sounds horrible, it was actually our favorite part of the vacation. We were treated like gold (of course because they wanted us to buy into their plan), but the drinks were good, the food was good, we had fun.. we also got a free massage at our resort and excursion to swim with dolphins. Spoiler - we did not buy into their package. Massage - you do have to pay extra for this amenity. The spa itself is beautiful. It's located in about the center of the entire resort. They have a little private pool area, bar area, that you can indulge in before your massage. We used our free coupon and also upgraded to the hour for another $60 each. Massage was good, not the best we'd ever had. (Side note, we are both a fan of Happy Feet in the South Side.. prob our fav, so that's what we were really comparing to). Yelp is cutting me off - so that's all I have for ya! Good luck. read more

Meliá Caribe Tropical - Room overlooking the buffet - Hotels Near Me - Punta Cana, UM

The majority of reviews on here may have been before they re-opened after COVID because this experience so far has been far from great. We are staying for a week for a family trip and if it wasn't for that, we may have gone home early. Where do I begin. Let's start with our room shower being completely loose and almost falling apart. We were also given no wash towels and it took over 2 hours to get some. We also had to shower with shampoo on the first night because the dispenser had double shampoo and one conditioner. That was just the beginning of when things started going down hill. The service has been terrible. We have to request drinks, coffee, condiments, etc. multiple times. In some cases they don't even come until we are done eating. Our family feels ripped off and taken advantage of. We have tried making reservations to the restaurants but are stuck with only the buffet on every night but the last. Most restaurants are either closed or full. Of course they remaining ones are full if most others are closed. I wish they would have disclosed this tidbit of information ahead of time. We didn't come here to have buffet food every night. The buffet has been just that, sub-par buffet food. The one issue which took us over the edge along with my entire family and the over 200 others for a quinceañera party was how they handled the actual event. We were personally waiting for over 2 hours for someone to pick us up to take us to the gala. I understand it was a rainy night which added to the difficulty of the transportation but we kept being told someone was on the way and we would see a golf cart drive by and tell us "I'll be right back" only to never come back. If the resort knows they have a large group having a black tie event, the transportation should have been planned in advance and proper arrangements made to transport guests due to the layout of the resort. Everyone at the gala was on edge and extremely upset on what was supposed to be a beautiful night. Things only got worse at the actual gala with the worst service I have probably experienced. I would request a drink and they have it to someone else. I had to order again to never receive my cocktail. The four course meal was another disaster due to how long they took to serve all the guests. We were waiting 30-40 minutes between course at one point. Many table were completely done eating while we were still waiting for our soup. To add further frustration, the waiters all made sure the organizers of the event, photographer and other staff all ate first. I feel terrible for my family that only wanted the best for this vacation for everyone and has been planned for over 2 years. The original event was to take place last year but was postponed due to the pandemic. If they weren't ready to re-open, they should have postponed even longer. The overall consensus of everyone we have spoke. To has been the same. Everyone wishes they would have gone somewhere else. We even spoke to a family from Germany which has hated everything from the service to the beach. One other thing I forgot to mention. The beach is full of seaweed and the water is brown. Nothing like what a blue-green Caribbean beach should look like. My recommendation if you really want to come to DR, try another resort. Even the higher end Paradisus has been as bad. Part of the group attending the gala stayed there and had the same complaints. read more

This has got to be the worst experience I have ever stayed in my entire life. First off the buffet food was absolutely disgusting, First off most of the things there are undercooked and have little to no taste just to tell you how bad it is even a simple salad is disgusting. the buffet line moves extremely slow and service is extremely slow. Also the restaurant apparently had a "snack bar" we expected there to be chips and whatsoever but when we go to the snack bar it's just buffet left overs. Secondly we asked for towels to our room and we stayed up until one in the morning waiting for towels we had to go bed sweaty and musty, We had to go to he front desk in the morning to get the towels. Third you have to make reservations for the restaurants here which makes no sense because when we came the restaurant was more than half empty not only that but our reservation was for 9pm and it was 8:50pm and they made us wait till 9. Then the pools there are full of little kids nude which is absolutely disgusting. Finally the beach is terrible the beach is extremely fully of seeweed even along the shore is full of seeweed. I do not recommend you stay here you WILL regret it read more

The beach here is 10/10 gorgeous. Weather is magnificent!! HOWEVER this hotel is apparently 20 years old and it shows. We were originally booked for a beachside family room. We arrived to the room to find it super shabby. Peeling paint, rust all over. Just really below our standards. They upgraded us to a one bedroom villa in the level section which was great. Room was very spacious with a full kitchen and dining table. Now, let's talk about the food. We are vegetarian. We eat cheese and fish just no beef, pork, chicken or shellfish. The hotel is a meat fest. Breakfast and lunch we pretty much starve. We survive on rolls with butter and sliced fruit for breakfast, nachos and fries for lunch. The hotel does a terrible job of separating foods- meaning the same tongs are to be used for multiple dishes, which leads to ham in the canned corn bowl etc. the slicesd cheeses are inedible as they are sweaty and soft. The breakfast potatoes have ham in them every day. Most days there are no bowls for cereal. Good luck finding a spoon. Asking for coffee and actually receiving it is a miracle. It usually takes about 15 minutes to be served coffee. We are traveling as a group of 7. One morning I walked into the buffet and placed my beach bag and hat on a table to reserve it while everyone in my party went to get their rolls with butter and a worker moved my stuff without my permission to a table for 4. When I told him in Spanish this is my stuff and I need this table he told me sorry you can't use this table I'm holding it for other people. Ummmmmmmm ok what am I a dog? I would never expect a staff member to touch my things and move them without permission!! Most of the staff here do the absolute bare minimum to service guests. Housekeeping does a fine job however there's no turndown service. There is no bar service whatsoever. No bar on the beach either. One bar by the pool that you need to order the drinks yourself at and the worst watered down liquor you've ever had lol. I drank an entire cup of baileys on the rocks and didn't even feel a slight buzz. If I got a dollar for every time a staff member told us "we cannot accommodate you" I'd be a millionaire. And I'm talking basic things. Like a reservation in a restaurant for 7pm instead of 6:30pm. The restaurants are empty and they cannot accommodate a 30 minute time change lol. Needless to say this hotel makes it like it's a 5 star resort but I'd give it 2 stars tops. read more

Nice hotel, good food. Service was also ok. I just wish I would of not been look at up and down because I am not here with my wife... Like if I need to explain myself. read more

Good lord this place is unorganized and the service is garbage. Everything here takes an eternity. Thank goodness it didn't rain during my stay. Everything and I mean EVERYTHING is far away and requires a 'golf cart' or 'train cart' ride to get to. Room key doesn't work? You guessed it! You have to wait around for a cart to coincidentally whiz by as they aren't on any type of schedule, then find one to whiz you back to your room. Request anything from housekeeping or room service? No worries you'll get that in a few hours. Everything is 'un momento' . The food is amazing but the service is garbage. Anticipate getting your own silverware and hunting down your own drinks. Better service at a holiday in continental breakfast. The wait staff seems like they're always running behind and could use some more help. The restaurant for dinner on the weekends is the worst! Better service at a hostel! By the time the staff gets your drink, you're finished eating or the food is cold. Thank goodness I didn't pay for this stay or I'd be really even more annoyed. Summary; prepare to walk... a lot. Wait... a lot and be disappointed a lot. Oh and the beach is filled with charming individuals ... LOL I'll let you experience that for yourself. Enjoy. :) read more

Meliá Caribe Tropical - The 'beach' - Hotels Near Me - Punta Cana, UM

This is our third time staying here (The Level @ Melia Caribe) and we have never had a bad experience! The service is top notch! They treat you like you're their only guest! The food is amazing and you get personalized assistance throughout your entire trip! I will never stay anywhere else when traveling to the Dominican! read more

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Impossible to actually get any restaurant reservations, service is horrible, buffet is major health risk, they go out of the way to make it impossible to get a drink, no servers at pool or beach so you have to walk to furthest location to Evan get water, hallway lights don't work so bring a flashlight for night time. read more