They are a family owned and operated business. They were friendly,attentive and extremely helpful…read more All we needed were 2 bed pillows but they treated us as if we were big customers!!!

We purchased three chairs and a couch special order. All of the sales guys were helpful. The…read morecommunications on potential delivery was timely and friendly. It is obvious customer service is important to them. When a problem rose they jumped to meet our needs and make sure we were happy with the outcome. If you want some quality furniture and appreciate local businesses who represent high level of customer service and satisfaction then you need to shop here. So excited to use our new pieces.

I have done business with The Empire on several occasions. My first experience was 8-10 years ago,…read morefor an agreed upon attempt to straighten the second stage on an old family snow blower from the 1970's for which parts are no longer available. They did a great job at for a reasonable fee. Whether I need a $3 shear bolt for that snow blower or self-repair advice, they're always happy to take a few minutes for their customers to discuss a problem or give advice. The Empire is my "go to" small engine products sales and service place of business here in the Walla Walla valley.

got charged over $80.00 ,they said it was fixed and it wasn't right,then they kept the snowblower…read morefor 6 to 8 months letting it sit out in the weather,they finally took a look at it,they put on a new belt but never got the pulleys or something right so I still have a broken down snow blower,all the owner wanted was me to get the machine and leave and never told me some options to get it going.very poor customer service for sure,they claimed it was something else, who knows !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Steve and his crew took our tired, rusted, well-used benches and turned them into beautiful,…read moreready-for-another-twenty years benches. Steve first did a site-visit, listened to our budget needs, and exceeded all our expectations. Simply put, anyone in the Walla Walla Valley who needs restoration with powder coating, Electracoat should be your number one choice. Our Homeowner's Association thanks you!!

This company does not pay it's freight bills and does not keep it's word when it comes to business…read morecommitments and obligations. Steer clear from doing business with Electracoat!

Did a great job fixing the door on my new Toyota Highlander. Staff was friendly and did exactly…read morewhat they said they would do at the price they said they would do the job for. Can't say any more than that.

A true honest mom and pop shop. I took my bmw there and I had excellent service. They gave regular…read moreupdates and were very honest about their prices and work. Their work is guaranteed for the ownership of the car. I truly recommend that people use their shop.

Friendly and fast service! I reached out to this shop about getting my A/C recharged and to look…read morefor a possible coolant leak. After setting up a time to bring my car by, I showed up and he clearly explained the process and his pricing so there wouldn't be any surprises as to what I could expect. The guy was very honest and charged my AC right up to be ice cold again. He checked all of my tubes, lines, and parts than could relate to any coolant leaks and found nothing but said to bring it back if I have any issues. Overall, I had my car returned to me in just half a day and felt like the price he charged me was fair. He gave me an honest assessment of my compressor (likely one main reason behind my A/C issue at the age my car is at) and I feel great about coming back here if I ever need anything else.

I came in from Seattle during new years to see family, but while doing some local shopping the next…read moreday my car was making some uh-oh noises. I called and the owner was really helpful. I thought I was going to have to stay an extra day but he managed to replace all 4 of my break pads that day. He was very good at describing the problem and what caused it. Since the tires were off he rotated and pumped them up for free. It was also less expensive than I thought it was going to be. Overall a very good experience, if I have any car troubles in walla walla I am definitely coming back.

Thanks to a recommendation from a good friend Walla Walla Transmission came to my rescue. They…read morewere very helpful and got me back in the road much quicker than I anticipated. Highly recommend their services!

On 2/4/2019, I took our Subaru Outback to Walla Walla Transmission Specialists to have the tires…read morerotated and a fluid leak in the rear end checked. They did not inform me that there would be a charge to inspect for the leak and I did NOT authorize this charge. After inspecting my car, they gave me a written estimate to remove and replace the rear differential cover for $595. I consulted with my friend, who is a master mechanic, and he stated it was highly unlikely that this repair would be needed. I decided to get a second opinion and drove over to the Harley Swain Subaru dealership in Hermiston (over an hour drive each way). After their inspection, they found absolutely nothing wrong with my car and performed the inspection FOR FREE!!! They also stated that this type of repair was almost unheard of. I returned to speak to the owner of Walla Walla Transmission and expressed my dissatisfaction with their analysis of the problem. I also requested a refund of the inspection fee, as I did NOT authorize the charge. The owner was unapologetic and stated that the suggested repair was just 'their opinion' and did not seem to care that their analysis of the problem was wrong. We try to stay local and support businesses here in Walla Walla, but always recommend getting a second opinion. My experience with dealers has been negative, but to my surprise, this Subaru dealer is the exception. They have been honest, knowledgeable and very helpful. We have been extremely happy with Harley Swain and highly recommend them to other Subaru owners -- it is definitely worth the drive.

Very dirty place. The floors are caked with dirt and the machines are filthy. Dirty used bandaids…read moreon the floor. This is more than just dirty from overnight use. This place has not been cleaned for quite some time. 8/9/2025

I rarely need to go to a laundromat as I have a washer/dryer at home. However, every now and then,…read moreI want to go somewhere to wash my big blankets. This place meets that need! The attendants that are here during the day are friendly and helpful if you ever need help. They greet you upon entering and even make conversation with some that are around. I also felt plenty safe here and there was a nice seating area to wait in. The prices here are fair and they even have a drop-off laundry service if you prefer for very reasonable prices. Their big commercial machines (the ones I use for blankets) are $4.75 per load and the dryers are $0.25 for about 8 minutes. I definitely recommend this place to anyone needing to do laundry in Walla Walla!

Nice guys until you ask them to honor a trailer warranty for trailers purchased through them…read more Something that would have cost them $100 in warranty support, resulted in a loss of several new trailer sales. Escalated to the parts and service manager, and was literally ready to purchase an additional trailer with Uriah that day. And they don't care. I was disappointed in this lack of customer service :( It's extremely rare I give a bad review, but when top management of an establishment isn't willing to honor a warranty, even more so when you have a customer with a check book out to purchase another trailer that same day...that says something. I hope that things change down the road, and there's an opportunity to 'shop local' again. Tri Cities has some good alternatives that stand behind their warranty w/o dickering. I wanted to stay local....

Always provides prompt, professional service and advice. Back in their 9th street days, they…read morecustomized our small trailer, now they perform regular maintenance and help when things invariably go wrong as your getting ready to leave town. Prices are fair. If you are from out of town (or in town lol) these are people you can trust.