The ladies there are always friendly. Also always willing to find an answer to any questions I…read morehave. Great experience.

The Vision staff do a whole lot of judging on appearance and then via your accounts balance and…read moredon't even try to hide their superior attitude. This bank has multiple branches and staff rotate thru so never know anyone and they certainly don't try to know you. When doing In-person transactions I try and deal with the one staff that's a holdover before Vision bank took over. She knows this isn't my only bank. She also knows the clothes I wear on my non-work days are not a reflection of my profession. She also knows I am one of the best in an extremely niche profession. Recently my experience attempting to resolve some online banking issues presented a showcase of Vision Bank's systemic tragic customer service. After conversations with 3 staffers, it is obvious the bank's policy is customer wrong. Literally one of their staff told me I was wrong when I explained his newly issued pass work and user ID wasn't working. Those I attempted to work with seemed like a phone salesmen, glued to a script with no care for the customer's concerns. One couldn't even answer the question "What is your name?". His response was, "I work in Grimes." I had to ask two more times before he answered. Management took no ownership of the multiple poor conducts (perpetually interrupting me, talking negatively, making assumptions that were way wrong, etc...) of staff. Ultimately the management's resolution was that 'we part ways'. I'm gobsmacked that a business would willingly and wishfully throw away a customer. An attitude that is very reflective of their business practices.

This bank has no vision. I stopped in with small pouch of coins to see if they had a counting…read moremachine. There were no customers inside the bank and no-one in the drive up teller. They said yes. Ask me if I had an account there and I said no. They said they would have to charge me 10%. Then they said there was a $3.00 minimum charge. I replied "you have no vision." I said "I would give them a really nice review." These people have no concept of the idea: earning your business. Bye Bye NO-Vision Bank.

I've had to come into this building for financial issues and it is clean with friendly staff…read more Plenty of parking. Professional atmosphere.

Every time I need to go to the bank I dread knowing that I have to deal with the slowest service in…read morethe banking industry. Generally after waiting about 10 minutes for the only teller to finish their conversation about how they sprained their wrist, it takes another 5 minutes just to figure out what I'm there for, even though I show up with a deposit slip filled out, check endorsed, ready to go. On top of that they try to get me to sign up for services I have no need for, every time. Awful. Learn how to be a service to your customers and not a burden.

I have never had any issues with this place. The location is pretty convenient and the building is…read morenice. Lines have generally been short and moved pretty quickly. Every teller that has helped me out there has been very friendly. As far as banking experiences go, which can be pretty terrible, what you'll get here should be good.

Always friendly, and always can count on U.S. bank! Now if only the beefed up their online banking…read morea bit and was as convenient as j.p. morgan chase...

LOVED their predecessor of Firstar Bank, but when they got bought out a few years back by US Bank,…read morewe realized just how lucky we had been. US Bank hits you with many hidden fees. Had many mistakes, which fortunately were fixed right away, but they shouldn't have happened in the first place. Closed our account after being there for 10 years. Will NEVER go back.