My husband abused me for 23 years before leaving me for dead, penniless, broke, hungry, without…read morewater or heat. Social Services contracted woth Rocco of Hydro Air in Patrick Springs, VA, to replace my electric furnace. He made it clear to me that the grant would not cover the entire cost, and I had to come up with an additional 300 dollars, which I did not have. He did replace the furnace, but did not install an air filter unit, which all furnaces must have.
The furnace will not run - all I get is an error message: 'Change Filter'. There is no filter unit on this furnace, no way to change a filter. The original unit, installed by Rocco in 2006 in this same basement, had a filter unit on the end of it, which I would periodically remove, clean and replace. When I called and talked to Rocco himself, he said that I 'had to change the filter upstairs at the intake.' There has NEVER been an upstairs filter at the 'intake' for that furnace - the filter unit was on the end of the furnace, in the basement, and I would open the door, pull it out, clean it and replace it. So Rocco got paid by the Commonwealth of Virginia to replace my furnace, he got his money, and here I am, 67 years old, with acute heart failure, end stage kidney failure, with no heat, in the middle of winter. There is not a spot in the everlasting lake of fire hot enough for contractors like this fat, greedy porker.