It is impossible to communicate with this office. Nobody answers the calls. Dr Cruz is rarely…read moreavailable and if so it only takes 2 mins to speak w you. It is not thorough with reviewing tests. Most of the time you are seeing by PAs that seem to be clueless.

Horrible practice! They never answer the phones, leave you in the waiting room for a very long…read moretime, the doctor is never available (instead you are seen by the physician assistants), the staff changes quite often (indication of underlying office management issues) and most disturbing of all is that they try to make up reasons to have you continue to see the doctor so they can charge you and/or your insurance! Do yourself a favor and DO NOT choose this doctor!! I promise you... you will have a horrible experience!!

The receptionist was friendly and professional. The office does not schedule by appointments, it is…read morea first come first serve. After waiting 2 1/2 hours I asked the receptionist how much longer I had to wait because people walking in after me were being called in first. After an additional 15 minutes I was called in, total wait time 2 hrs and 45 minutes. At that time, I scheduled my appointment, at no time was I told I was going to meet with the PA. Nevertheless, the PA was professional, but the problem was that she did not speak English (I don't understand how she got her degree in the USA without knowing English). I had three items to discuss but because we could not communicate, I ended up asking for my medication. Really guys to work in Pembroke Pines, employees must speak English. I forgot to mention that the location I visited was in Pembroke Pines it was not the Hialeah location.

What a wonderful Doctor. The office functions on a first come, first serve basis so if you have an…read moreissue with wait times, make sure to get there early in the day. The staff is very accommodating and tries their very best to effectively communicate. Above all else, Dr. Mac Williams is incredible. She gets to know all her patients on a personal level and takes her time with each individual. Highly recommend to anyone who wants to have a one on one consultation as opposed to being hurriedly rushed out the door.

This is the best gastroenterologist I have ever met. I was seen by him at Memorial Miramar Hospital…read moreand as a follow up visit. He is very respectful, courteous, professional, listens attentively to his patients and has a great sense of humor!!! Will strongly recommend him to everyone! I have know him for 11 years. Thank you Dr. Palmer for all you do!!!

The level of attention and service I have received to date from the staff at Dr Palmers office has…read moreme relaxed and feeling at ease with the process. My Primary Care Physician sent them my referral to schedule the procedure, the day after receiving the referral they called me to schedule an appointment to discuss the procedure in more detail. Two days prior to my appointment a nurse called me to ask me questions so we could complete my medical history questionnaire. They also went over all my demographics and they sent me an email so I could set up an account on their office portal. I arrived at the office and once I had signed in they immediately took me to the back for my consultation. Upon exiting the consultation with the ARNP, I went to the check out counter were I scheduled my procedure date. I received information as to the location that the procedure would take place, the time I should arrive and what information I needed to know regarding prepping for the procedure. About 10 minutes after leaving the office I got a call from the office pharmacy verifying my address and letting me know they would be sending me out my prescription to my home. No need for me to go to a pharmacy drop off a prescription and pick up meds. The office was clean, the staff was knowledgeable and friendly. The entire process was easy and quick, the flow in which everything was done in my opinion works. Working in the Healthcare system I can tell you that things are not always as seamless as this process was. They definitely respect their patients time and the treatment you receive helps you feel less stressed.

Dr. Aurelio is a knowledgeable and very friendly person, the problem is how the office handles…read morereferrals and appointments. I understand that according to the insurance, there must be a process. I cannot entirely agree with the lack of communication with the patients and the little information in the records for when the doctor covers the main doctor. My first time with Dr. Aurelio was in September and he recommended seeing a specialist who saw the beginning of October. Dr. Aurelio's office and this new doctor recommended the specialist send me additional tests and to see another specialist. My insurance requires that my general practitioner, in this case, DR. Aurelio, authorize them. Again, I understand the process required by insurance, but Dr. Aurelio's office does a review of what the specialist notes and what he had recommended and has to be with the patient present not sure why if everything is on file other practices just review notes an give the authorization, it was a wasting of time, because required an appointment that It took more than 4 weeks just to authorize the exam. After waiting for my appointment all this time, Dr. Aurelio was not available to see me, but a Nurse practitioner was going to take care of me. I did not see a problem; it was just authorizing the exam. The nurse was kind and everything, but she had no idea what the appointment was for. After explaining and telling her other things about my health, she agreed to send me everything by email to make the respective appointments. A week went by, and I only received two of the three authorizations. I called several times, and it went to voicemail, they do not return calls. I took the job of driving to the office and asking for authorization and nothing. Doctor Aurelio was not able to do it because it was the nurse who spoke with me and she was busy, so she could not review her own notes. They sent me home with the promise that they would send me an email with the authorization and guess what? The day ended and I was still waiting to get the email. I called before the office closed but of course no answer, no email, and nothing from the offices or the doctors. It has been three months and I have not been able to solve my health problem due to the lack of coordination in this office.

Dr Feliz is a liar-sent me a certified letter to say I was non Compliant as a patient after I asked…read morefor a tele health follow up several times in a row after starting new blood pressure med.She tried to squeeze me in on a ten second call to ask "blood pressure ok" she did not want to hear anything's else and charged my insurance for a visit.

Terrible experience with Dr Juan Arteaga. Very short responses.. no explanation on anything. It was…read morealmost like he was afraid to talk to me and tell me the truth on what's going on. In a hurry to leave the room. Didn't even say you're done or bye. Never sent in my prescriptions. Finally I was able to get them to send it in but when I went to go pick it up The pharmacy tells me that he never sent in the second part of it so now I have no way to administer it. Really frustrating.

Money hungry greedy business, only drs office that charges $80.00 to fill out fmla paperwork. Every…read moreother dr in the area charges ZERO. Also front desk lady called me that my lab results are in and its not an emergency. I told her I would come by to get the results she said not unless you make an appointment. Again money hungry greedy.

The waiting time in the waiting room and in the annex is amazingly long, be ready to wait around…read moretwo hours or more to be seeing by the doctor. I have asked for my copayment reimbursement twice since the doctor is seeing two, three or even four patients at the same hour... for me this is totally disrespectful. Now I'm looking for another option, there are good doctors everywhere.

I was very impressed with the professionalism , patience and courtesy that was extended to me by…read moreDr. Nelson Preschel's office assistant Cari Rivera with scheduling a procedure for my Mom . She is awesome !!

Everything was great .thank God .I was called and instructed properly . I wish there was…read moretelemedecine bc quite far from me . Care consultation was quite good staff were helpful .nurses were sweet for colonoscopy .

One star. I showed…read moreup for my first visit and paid my deductible upfront just to be seen, which I understand is standard. Before the appointment, the office sent a text asking me to complete online registration. The form asked if I wanted to leave a card on file. I declined, and my appointment was still confirmed, so I didn't think anything of it. When I arrived, the front desk immediately pressured me to leave a credit card on file for "future" charges. The intake staff insisted they would call before running any additional payments. I asked a simple question: if you're going to call for approval anyway, why do you need my card on file? I requested a copy of the policy and, after reading it, discovered it allows them to automatically charge up to $150 without prior notice. That directly contradicts what I was told. So either the front desk doesn't understand their own policy, or they were being misleading. None of this was disclosed when I booked the appointment. I took time off work that I can't get back, only to deal with this. The overall experience felt more focused on billing than patient care. If you're considering this office, I strongly suggest getting it in writing that no charges will be made without your explicit consent or consider going elsewhere.

I'm a patient of the Pines office I must say that the…read moreDoctors, nurses and office staff. Have always been very friendly and helpful. I go yearly for my physical exam and the Doctors are on point to make sure I have the necessary screening done. Like most of us I had COVID last year. I was able to do TeleMed and was prescribed the meds I needed to help me recover quickly. The staff is quick to return my phone calls.. I always recommend this office to anyone seeking a Doctor in the area.

If you want to be seen on-time then this is not the office for you. I called and asked for the…read morefirst appointment of the day since I know they run slow and behind. They told me I was second at 8:30. I got to the office 8:10. They text me at 8:35 with papers to electronically fill out. This office is poorly managed.