Our family used Memory Lane during our vacation in Sea Pines. It was a gentleman that came out to take the pics. Really nice guy & it seemed like we got some great photos. After a couple days, we met at the office to go over what we wanted to order & again were met with professional & personable customer service. Where this went wrong is after we ordered. We were told to expect the photos in a week or 2, but it took over a month! After several phone calls about the prints & issues with digitals still needing edits (eyes closed!) we finally got it resolved. For the price that you guys charge, this was handled very poorly. Next time we are in HHI we'll probably look elsewhere. read more

Caitlin was amazing and we had so much fun with her capturing the best moments of our special day! I knew from the first time I saw her photos she was the photographer I wanted and couldn't be happier with our photos!! There are so many and all so good! read more

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We've been getting our pictures taken with Memory Lane for years! They are amazing! Caitlyn has been our photographer for a long time. She's great with kids & makes the process quick and easy! Also- her sweet pup Tigger is ready for some cuddles & pets when you come in to view the images! Great company to work with! read more

Our entire family adored having Caitlin for our wedding! Everyone stayed laughing, and she was so attentive and creative, with a very keen eye for details. She was very good at helping each of us pose and getting genuine, happy, and loving expressions from each of our family members. If we ever wanted any photos again, we would absolutely use and recommend Caitlin as a photographer that you can trust to deliver you beautiful works of art that you will cherish forever! Thank you Caitlin!!! read more

Caitlin is an amazing photographer and person!! We were fortunate to have her-for a second time- capture our families personality - preserving memories for the 16 of us, aged 4 to 82. Her thoughtful suggestions... from settings to clothing options - created pictures that couldn't be more perfect!!! What a treasure!!!! read more

Caitlin was great, she made the entire shoot fun for the kids. She had unique ideas for different picture perspectives. We were really happy with the results. read more

We just had our second family session with Caitlin. We had so many great shots from our preview it was so hard to narrow it down. She is always so energetic and friendly. She has never had a problem getting my son to laugh, smile and feel comfortable in front of the camera. I highly recommend her as a photographer! read more

Very friendly staff. Our photographer Caitlin was amazing. She helped us laugh and feel comfortable during the session and there were so many great shots to choose from. We are very pleased with our results and highly recommend them for portraits. read more

Wow, I just saw one of our family pictures taken by Memory Lane Portraits during our trip to Hilton Head last July pop up on my Face Book page...... A huge thanks goes out to the entire Memory Lane Portraits team for helping to preserve our great week on Hilton Head island. Your group did a fantastic job of capturing the memories that we will cherish for the rest of our lives. As we get older we quickly realize that preserving special times like these is not only important to us but also for our generations to follow. We are looking forward to our next visit........and just maybe a few more shots on the beach! read more

The pictures were awesome, the photographer did a great job of capturing our family. However, the way the pricing is set up is absolutely ridiculous. All I wanted to do is buy a digital file of all the pictures from our shoot, but you only get digital files of the pictures you buy (and it costs an exorbitant amount of money to do so). I'm sure it was negligence on my part to not father investigate the pricing but I think there are other photographers on the island that could take the same quality of pictures for a more reasonable price. read more

Our photographer Caitlin was awesome! She photographed our proposal in Hilton Head on the beach and we couldn't be more in love with our photos. She was so easy to work with and we had a blast! Thank you so much Caitlin, you were the best! read more

Our photographer, Jack, was extremely helpful and understanding with our children. He was attentive and patient during the print selection process. Thanks Memory Lane!!! read more

This marked the 38th year that my mother and father in-law have vacationed in Hilton Head, South Carolina. I have had the privilege of traveling to the beautiful island the last nine years as a member of their family. My two boys have spent the last 7 years growing up, learning to love the beach, the bike rides, Harley the Clydesdale and Greg Russell. This year's trip was bittersweet. My father in-law was diagnosed with Stage 4 Mesothelioma. While we have hope and plans to return next summer, there is no cure for this type of cancer. When we arrived in late June, I began to think seriously about hiring a photographer to capture this year's trip, the many memories of our time in Hilton Head and this vacation in particular. I knew my husband would be resistant. I looked into a few photographers and nudged by husband a bit more. When we saw the advertisement for the free sitting at Memory Lane Portraits, I made the call. I explained that we were less interested in fancy framed pictures and prints and interested in capturing our time and each other at Hilton Head. While my husband's family is less likely to get all matched-up for a beach portrait, it was important for us to capture our time with images other than my selfies. I inquired then about the purchase of digital images to preserve the images for my boys and was told that we could even purchase Christmas cards through Memory Lane Portraits, I decided to explain our situation. The woman I spoke to seemed empathetic and said she would discuss our situation with her manager. I was able to get the whole family on board and we came to the beach to meet our friendly and charismatic photographer who was clearly not informed of our situation or any other details about our family. While friendly and fun, I grew impatient when we had to remind him about capturing a photo with grandparents, my husband and I, and our two boys. The whole sitting was said and done when the limited number of shots in his repertoire were not doable with the sun in our eyes. I realize of course that nature has it's way over ambiance, but this is when the photographer changes the shot. In my experience with weddings, baby-bump shoots, and hiring a photographer to capture my baby boys, a good photographer takes the people, light, story, and personality and captures the moment in time. When we arrived to preview the pictures we settled in on six shots that we liked. I was extremely disappointed to discover that the only shot of the six of us, my father in-law has his sunglasses on. I inquired about the digital images, and the response was a quick "no" without explanation. Before our photographer reminded us that he was not there to sell us pictures, we looked at the pricing. He displayed the many different artsy options, all ranging in the thousands of dollars. The price range from ONE 8x10 print to an 11x17 jumps from $65.00 to $250.00. I was not terribly polite when I expressed out loud, "They've got us by the balls here." We opted to buy the six prints in 8x10 so we can scan them and we purchased an 11x17 of the six of us (even with the sunglasses) to frame for my father in-law's 74th birthday this week. We spent $650.00. Humpf. I wish I had hired a photographer. I imagine this friendly team is amazing at reeling in your party of 30 on the beach and at providing a simple and streamlined service so you are not spending your vacation dealing with picture orders...but if your are actually looking to hire someone capture what's unique about your family or vacation don't be fooled by the free sitting fee. There is no deal here. Someday I will likely laugh when I see the picture with my father in-law in the sunglasses and chuckle at what I sucker I am. read more

In Hilton Head for Mom's 70th biirthday, and decided to get a family portrait done. Memory Lane Portraits was recommended to us. Stephen Dey came out to the house and managed to wrangle 16 people, in ages ranging from 6 months to 76 years, with fantastic results. He struck the perfect balance between being receptive to our ideas and leaning on his experience to steer us away from things that just wouldn't work out well. He also indulged our goofiness with some unorthodox finishing photos. The pictures turned out beautifully, with none of that plastic stiltedness you so often get with posed photos. Thank you Stephen and Memory Lane! We'll be back for more in a few years! read more

Our family is super fun but super chaotic. We have two toddlers and are always running late! There's nothing better than screaming at your kids to get in the car then heading to a photoshoot and be all smiles. We did exactly that, thanks to Jack from Memory Lane. He was so accommodating with our family, ready for working with kids, and managed to get us all to enjoy the moment. The pictures turned out beautiful! Memory Lane knows what they are doing, and will give you the beach photo experience that will help you remember the best times of your trip to Hilton Head! read more

I'm hoping to save someone else the heartache we experienced with this photographer. I called Memory Lane Portraits a few days before our beach vacation. It was our sons first trip to the beach so we wanted to document it with some professional pictures. We were most interested in digital images so we could share them with friends and family via social media. And to have some for our Christmas cards. When Caitlin answered the phone, the first thing I asked about was the option to purchase a digital file. She quickly responded yes. She said this time of year they offer that for $150 so clients can use the images for their holiday cards. So we scheduled the photoshoot for a few days later. On the phone she mentioned that she would be the one photographing our family. Less than 24 hours before our scheduled shoot, she called me to change the time of the shoot as well as the time we were scheduled to review the pictures. And also mentioned someone else would be taking the pictures. We accommodated her request. We had a 20 minute photoshoot with a freelance photographer on the beach. All went well. We show up the next morning to review the pictures. I mention to the photographer that we were mostly interested in purchasing the digital file since he was focused on selling us a single $400+ print. He said he knew nothing about digital files for purchase. And began speaking negatively about any photographer that would offer digital files for purchase. When he finally got Caitlin on the phone, she told him that they offered ONE digital image for purchase at $150. Caitlin never mentioned on the phone that it was for ONE image only. She knew that's what I was interested in since that's the first thing I asked her. The only way to get more digital images was to spend $1200 on prints. I left their studio in tears. I was mad, feeling like Caitlin misled me on the phone and I was heartbroken to not get the images of our family. I emailed back and forth with Caitlin and spoke to her on the phone. She apologized while at the same time giggling about the situation and was unwilling to help make it right. I asked on several occasions to speak to the owner, Stephen Dey. He never returned my calls. My husband sent an email offing to pay an additional $300 for the digital images. So a total of $500+ for some digital images. They denied the request. I finally got ahold of Stephen Dey at his Charlotte office. He refused to sell us any of the digital images and was not concerned about how we were treated or that his manager misled us. We paid for the sitting fee and have no images from our session. read more