Exceptional service!!! I highly recommend Dr Mack and his staff is amazing. This was my first root…read morecanal and he walked me through the process so I felt at ease. His assistant did a follow up call to ensure I was doing well.

Dr Mack and his team are the most attentive and caring! I was so nervous and apprehensive about…read moregetting my root canal done because let's face it, the dentist is scary! He explained everything to me from beginning to end! I was so relieved and confident in his abilities! Procedure went amazing and now I'm a new woman without the pain!

I wish I could have experienced a visit with the Dr! The receptionist was a bulldog, screening…read morecalls and lacked empathy and sensitivity. I realize she has to get information, however she could have been kinder and more understanding. I was referred to Dr. Zambrano but because of the snarky receptionist, I wasn't able to make an appointment! Very frustrating!

The office was clean and following Covid protocols. You had to wash your hands before being check…read morein by the receptionist. The staff was kind and informative. Great customer service. The nurse was detailed with her discharge instructions.

Made an appointment to get my Father's teeth cleaned with American Family Dentist in Collierville,…read moreTenn. (My Dad is 93 years old) They gave him an appointment, with a cost of $79.00 as a new patient. (I assumed that was a discount for the cleaning). When I took him, they took x-rays and when that was done, they call my sister and myself back to show us what they saw. He had plaque buildup, and needed to use a special mouthwash for a short period of time, which I understood. But they informed us that it would take two visits to clean his teeth. supposedly, his plaque was that bad. I thought ok, it had been 3.5 years since his last cleaning. (That visit was with a different dentist, whom he had seen for years.) When they gave me the appointment date and times, they also gave me the price for the two cleanings. $1,288.00 was the cost! YES, YOU READ THAT RIGHT!! $1,288.00. I would have to be crazy to pay that much for cleaning! I called his old dentist, they saw him the next morning, took x-ray and cleaned ALL HIS TEETH IN THAT ONE VISIT! COST: $215.00! If you are wise, avoid going to American Family Dentist in Collierville, Tennessee. I do not know what other American Family Clinics charge. but check before going!

The dentist Dr Beslisle does not treat her patients well. She insulted me because my mouth isn't…read morebig enough for her fat fucking colossal man hands. Ignoring my pain and refusing to treat it. I asked the front desk lady if this medicine will help me and she fucking hung up in my face. I had been been told repeatedly to avoid this shit hole of a dentist office and I learned the hard way. AVOID THIS HORRIBLE "Dentist" AT ALL COSTS.

I was referred to Dr Smith by my dentist due to needing extensive work on my teeth. I met with Dr…read moreSmith and his assistant Derrick (sp) today. They are wonderful! Dr Smith is very knowledgeable about all of my issues and has helped me come up with a plan to fix them. Derrick instantly put me at ease with his calm demeanor. Everyone in the office was very professional and kind. While it will take time to get everything done, I feel like I'm in great hands with Dr Smith and his team!

Dental Implant Day! First part was done today. The stem. It was honestly pain free. Completely…read morenumbed up. No pain. No nerves. No problems. Will update once the next step is done in about 4 month healing time. My Fav Place!

After my recent engagement with the office, I feel like I'm being finessed regarding what I should…read morebe paying as an insured patient. It appears there's no standard fee schedule & that is concerning.

Horrible practice some of the worst in Memphis, with so many options, do your research and stay…read moreaway from this place. Staff is rude and simply does not care about the patients, incompetent and unwelcoming front desk staff.

HELLO!!! DR.RUSS and his team ..... 10 STARS!!! I will…read moreattempt to make this as brief as possible... I had a bicycle accident where I busted my lip and had lacerations to my hand. I recieved 7 stiches to my lip and 3 to my hand. Within 3 days my lip became necrotic. I saw my PCP on day 4 and her IMMEDIATE reaction was that I needed to see a surgeon THAT DAY!! No one was available on Day 5 Dr.Russ examined me.... cut out the necrotic tissue on my lip and performed the MOST AMAZING reconstruction surgery!! He claimed he wasn't a plastic surgeon but his work was AMAZING. After following his treatment plan as instructed... when I came back 3 days later for my post-op visit. He was thrilled that the wound looked 1000% better and so was I !!! On day 10 he removed the sutures he placed and OMG!!! The deformity that I anticipated having was NO LONGER an issue because his work was ABSOLUTLEY AMAZING leaving only a hairline scar!!! His team and office staff were also AMAZING and very empathtic to my situation from the first day that I entered the office!! HIGHLY RECOMMEND!! God has a way of working things out when you have given up all hope. THANK YOU S&W for your care!!!

Such a professional team and they handled my daughter's surgery with care. Will be back once it's…read moretime for my sons wisdom teeth surgery

Just had a tooth extracted and Dr Maroda and his team were very professional and made me feel very…read morecomfortable prior to the procedure. He talked to me the entire time during the extraction and wanted to know if I was ok or in any pain. I would recommend Dr Maroda to anyone who needs or wants that extra attention at the dentist. I was a little nervous when I first sat in the chair but because of the professionalism I began to relax. Prior to my appointment I called to ask about my insurance and they welcomed my questions and let me know I could call anytime if I needed to. Awesome team!!

My mother was a patient of Dr. Maroda 11 years ago. She went to him with a painful lesion on her…read moretongue. Dr. Maroda removed it. Twice. When it was coming back for the third time she became unhappy because the procedure was very painful. When she expressed her displeasure with his treatments he dismissed her as a patient. She saw a different oral surgeon the next week and was diagnosed with oral cancer. This dentist could see that it was cancer with his eyes. My mother was dead in a year. I didn't think to post this review until my granddaughter was scheduled to have her wisdom teeth removed in his office. I knew I couldn't allow her to be a patient of his, and I knew I had to warn others that he is incompetent. My mother saw him for several months. Had he diagnosed her correctly she might have lived, or maybe lived longer. By the time she was diagnosed it had spread to her jaw and her brain. Not an easy death. I had to post with a star to be able to review him. He deserves no stars. I don't award stars for letting my mother die

Dr. Jason is my dentist and he is an exceptional dentist…read more His professionalism combined with his skill of dentistry and caring make every encounter positive (even a root canal!) Additionally, He helped my grandson out today with a complicated problem. Dr. Jason's diagnostic quickness and ease with my grandson was impressive! The plan of care was comprehensive, while the presentation was calming. My last dentist was also exceptional. When he retired to go on to be a professor at UT dental; I thought I would never have a dentist with the same level of dental acumen. Dr. Jason possesses at least the same level of dental excellence/skills/care. Dr. Jason has exceeded all my expectations. I cannot covey how thankful, I am for his contributions to the wellbeing of myself and my family. I wish I could give him 10 stars! Thank you, Dr. Jason Glick! You are a one in a million.

I am giving detail, because billing confrontations seem to be a common theme on the negative…read morereviews. Billing staff is confrontational and rude. I questioned an estimate that didn't align with my insurance benefits and they kept explaining to me why they were correct rather than having a conversation. After I requested it, they reluctantly agreed to a preauth. They were about $60 off and I was about $2 off from what the preauth came back as. They never contacted me with the information had to get it from Aetna. This didn't surprise me, as they made a whole production and were wrong. I sent a letter to the dentist asking if he wanted me to come back or not, because I did not want trouble at the office. What I received back was a noncommittal letter back that billing is hard and some other nonsense that didn't address the question. At this point I had no intention of going back. On august 8, I received the letter I had expected, terminating the relationship. They are required by law to send this, so it was totally fine. I actually already went to a different dentist. However it is worth sharing that the letter said, there were a couple of instances where I complained about my coverage and have complained about their fee. To be clear, I had only been once before, for a cleaning, which was mostly covered, outside of a few dollars. Also, I didn't think their fees were unreasonable, they were pretty normal for an out of network dentist. Finally, I don't know why on earth I would "complain about my coverage" to a provider? The provider has nothing to do with that. This simply didn't happen. Bottom line, they are angry about a negative review without wanting to take ownership of how and why it happened. The main thing for me, (and this is more for the business, because I know they read these,) is my review are the facts of my experience. If I am being untruthful, you have recourse, but I'm not, and we both know that. It is disappointing to have you try and pass accountability. I do have a couple of suggestions. If you are concerned with the quality of the reviews you receive, use them as an opportunity to improve. Alternatively, if it bothers you that much to have a customer describe their experience, turn off reviews. I would have been happy to remove it if someone would have called to have a discussion, but that isn't how you chose to handle it. Hope this review helps anyone who reads.