The staff that I've ran across have always been so friendly and helpful to find items, even if the area isn't their department they still offer to help locate an item. But Menards is a big store, unless you know where something is, it's best to use the in-app map to locate the general location of things or ask for assistance. If the map won't show where an item is at, the staff can tell you where an item is by looking up the SKU. I haven't come across an item the app said was there that was out of stock, the app has been accurate for me so far. I've always found the prices here are better than Lowes and some items are even cheaper (and better quality) than Walmart, even if the 11% discount is a gimmicky sham... who in god's name snail-mails anything in to get a discounted refund? They won't go electronic for the discount cause 99% of people won't snail-mail whereas probably 40-50% of people would use an electronic form. If it weren't for the 11% gimmick, I'd give Menards five stars. read more

There is no ZERO and that's what Menards is. I was told that Veterans are no better than any other shopper and everybody would get the 11% rebate but only if they mailed it in which most people don't and then she laughed. She must own stock or something. The Customer Service Rep was nasty and could care less about Veteran and Military discounts. At Lowes and Home Depot and hundreds of other stores military and veterans get 10% immediately which comes off before the tax so it's a true discount, not some crap rebate they hope you don't send in read more

We went in to find a smoker for my father-in-law, we found the Pit Boss vertical smoker Pro Series online for about $450. The smoker was in another region but was originally the same price at Bismarck. They refused to do any price matching so we went back to Lowes. We paid about the same price but had far better customer service. So Menard's lost a $450 sale and a customer. read more

I like this Menards! There is a ton of employees around, so you can always find someone to ask for help. I always need help and always someone assists me (so big kudos to the employees). This is a very large hardware store, but with lots of other household items from shirts to cleaning supplies. I especially enjoy their garden center and how it changes with the seasons. Menards already has their Halloween/Fall decor out and I love that they are usually the first in the area to get in their pumpkins! I am excited to see what they will bring out for their winter decor, they always have really good seasonal deals. Lastly, they also have great clearance selections (just have to spot them, there's usually not a "clearance" section designated in each area). read more

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Friendly employees that don't mind going the extra mile to help you find what you're looking for in the store. Menards made a point to hire people as "courtesy" helpers to assist you not only IN the store but also outside as well. You need to get those 4 seventy pounds of sand into your truck, they will load those in under your exact directions OR offer helpful suggestions if you need them. Store is laid out well and definitely well lit, prices clearly marked and all in all a great store. Granted, as much as I love stuff being "made in America" ... have to admit that some things are better made elsewhere... however for the price and pride, can't be beat! read more

I strongly encourage you not to shop at the Menards store in Bismarck. If you are shopping for similar items the Lowe's store in Bismarck provides much better service and accuracy in pricing items in the store. read more

Came home to help my mom clean up her property and fix things, the ppl at this store were amazing! I'm used to the crappy customer service in California so I was greatly surprised at how helpful and kind everyone was . read more

Years ago (80s and 90s) Menard's in Bismarck was deplorable. There was no such thing as service or someone who cared about the customer. Along came some serious changes. Menard's has become the go-to place for nearly all my building supplies and there have been a lot of them! From small in-house projects to large buildings I do not go elsewhere. Pricing is fair, quality rivals Lowes and service is reliable and helpful. So if you want to pay 10 to 20% more go to the other guys but as for me and my crew we prefer Menards. read more

Don't buy any gas powered power tools here every!!!! If it breaks after less that ten minutes you can't return it. I'm going to have to buy I new tiller someplace. read more

Beautiful store, but terrible with communication. First I called and was told that I would get a call back from a manager... didn't happen. I had to call back two more times before that happened. Then, on a different order, I was told I would be contacted via email when a special order came in (confirmed my email with them) and that didn't happen. I checked online and my special order had been in for TEN days... no contact via email or phone call. I even went in around day 3 to pay for delivery and no one told me that my order was in store! When I called to complain, they said, "Oh, we didn't have your email!" I CONFIRMED MY EMAIL FROM A PRIOR ORDER!!! AND... I had been in store to set up delivery AFTER the freezer was in store. So so so disappointed. read more

I recently purchased an air purifier. It was displayed and priced as new. When I got it home and opened it the first thing I noticed is the plastic wrap cover was off and the instruction sheets were crammed down the side. I took the unit out and looked at the filters to see what kind it used. I was stunned to see that the filters (all 3) were dirty. It had been used for at least a week (if not longer), returned, and Menards put it back on the shelf and sold it as new. I brought this up to the General Manager who was quite rude, and not willing to make any compromises. Even if he had offered to provide new filters I MIGHT have gone a head and kept it. The customer service never has been what I would call good, but this is beyond awful....and I wonder how legal it is to sell used items as new. Avoid and go down the road to Lowes. read more