Menards has been one of the safest stores to shop. Theirs is the only store I have been in that enforces masks and social distancing without exception. When I commended them for their compliance, employees told me stories of people threatening legal action and making scenes to the degree that the police had to be called. Epidemiologists and other experts have repeatedly warned that if social distancing and masks are not worn by the public, this pandemic may kill another 100,000 Americans or more. Unfortunately, our federal government has not been actively managing this pandemic like other countries, has been sending mixed messages, and in some cases even encouraging non-compliance. If you stop in a Menards store, please take a minute to thank them for doing their part to keep us safe because they have been dealing with some real a$$holes over the past few months. read more

This is a huge store with everything under the sun. We were looking for a paint sprayer and they had a huge selection and very friendly, helpful staff. There were employees all over the place willing to help. Very courteous. We wound up getting a lot more than a paint sprayer just because the selection was so awesome. Thanks Menards Escanaba!! read more

May I say that..not very often I can purchase landscaping items for my Home...and I am so Thankful for the amazing supply at Menards here in the upper peninsula (Escanaba)...the help was great...they helped find what I needed...and also loaded it on a cart...and when I asked for help to load it in my van..WOW!...2 people were at my service...I had brick stepping stones..he distributed them strategically across the back..so it was level weight...WOW!...young man was very kind..when I thanked him....he responded with...My pleasure!...these words are needed more in this world...May GOD BLESS YOUR HELP!...sincerely Faithful customer ...Susan Fleming read more

Sadly today, May 12, 2017, I was shopping at this store, in 45 minutes time, not a single sales staff asked us s question, assisted us, nor darkened the aisle, except at checking out, we were rushed through the line, no assistance with a large 4x6 rug. Being disabled, my friend disabled also abd seeing a disabled Veteran, who had the same treatment, it was sad. I went and phoned the store manager about this, and the fact his fork truck drivers nearly plowed us over, in store and parking lots! He tried to weasel his way out if the facts, from now on, my money will not go to Menards! read more

The store is HUGE and has a ridiculous amount of stuff. If you are able to go in, get what you need without help, and don't have any problems with your purchase, then I'm sure you will enjoy it. If you have issues with your purchase and want good customer service, then this is NOT the store for you. Every time I've been there it has been near impossible to get help from the floor staff. They are around.... just not helping customers. They run by with their eye on the goal and don't acknowledge you when you try to get their attention. When you do get one to help you, they make you feel like you have really inconvenienced them. I had issues with them back in September when I was returning an item. I called ahead of time to make sure that I could make the return since we live an hour and twenty minutes away (each way). They said I was fine to bring the item back and gave me instructions on where to go. Once I arrived, I was told that I couldn't make the return because I didn't have the original receipt. The customer service rep couldn't seem to grasp the concept that I purchased item online, paid online, and had an online receipt. She said I had to have the original store receipt, which physically didn't exist. Management ended up having to get involved and took the return back, but not before wasting an hour and a half of my time. This weekend I decided to give them another try since they were the closest store that had an item that I was looking at. The person in appliances (who I had to track down and inconvenience) raved about the product and told me how great it was. The person said that in the two years of them working there, they've never had one come back and that the customers always love the product. I pay for the product and have to drive around back to pick it up. I waited for close to half an hour for somebody to come out and help me, despite the person in the shack radioing for help. I purchase the product, get it home, and find out that it is faulty. I needed the product this weekend, so Sunday morning I get up, drive the hour and twenty minutes back there again, swap it for a new one, and drive back home. I'm in the back waiting to swap the item out, and again have to wait for far too long (half an hour or more), despite there being no other customers in sight. I get the new item home, and I'll be darned if it doesn't have a different, but similar problem. I called and spoke to the person in appliances, who then admitted that they had only carried that product for a couple of months and don't know much about it. When I asked why the previous person had raved about it and said that they had been selling it for two years, the person said that they had been talking about the old product they used to carry by a different brand. In a couple of days I have to drive the hour and twenty minutes each way AGAIN, for the third tie, to return the item. This time I'm washing my hands of the product as well as Menards. Good riddance. I'll stick to Home Depot in the future. read more

we are remodeling our cottage and have been in Menards at least weekly all summer. We have bought everything from lights to paint, stain and varnish, vanity and toilet, wood furnace etc. The staff has been wonderful. They have helped us with methods to apply stain, ordered special items, ordered things that have been out of stock, taken back items bought and not needed and even find the right light bulbs for the lights we purchased. I have never spent more than 2 minutes looking for someone to help me and the people have been really pleasant and helpful. The prices have been the best around and quality is good. Plus the 11% rebate has come in quite handy. read more

I specifically made a yelp account for this one and only review I'll ever make. I called asking about a small window A/C unit and they said they had three left. I asked if any would still be there if I made the hour or more drive from Iron Mountain and they suggested holding one for me. I headed over immediately after phone call and drove the 50 some miles and went straight there. Once I got there I quickly realized there wasn't any there and got some assistance. They remembered seeing a small air conditioner with a SOLD sticker on it, reserved for me. But that didn't stop someone from just picking it up and leaving with it. I understand mistakes happen, I don't want anyone to get in trouble over this. But when I asked if I can at least be reimbursed in gas money or cut a deal ordering a different air conditioner through them or any other option, the employee just kinda shrugged his shoulders and turned me down and pretty much told me there's nothing that can be done. So I ended up driving 100 miles round trip with gas at $3/gl in a truck to bring back a window unit air conditioner and came home empty handed. Originally I went to Menards to try to avoid doing business with Home Depot but now I guess I'm stuck with ordering online. Kinda bummed out about this waste of a nice day. read more

yesterday we stopped to get an ethernet connector. i was in severe pain-siatic:pinched nerves & 4 spinal diseases-though not in a wheel chair. i asked the person at the desk where that part was. she had to call someone. i had told her that i was in severe pain; i was directed to aisle 8. no offer of assistance. went back & forth in the aisle, looking for the part. i wasn't sure of the piece i had in my hand & went back up to the register & asked. three people there, & no one knew if it was what i needed. no offer, nor any attempt, to call someone else for help. all i got was that the man for that department was in a meeting. i'd decided to buy the piece i'd brought up there after being told "it looks like the right one." my pain was excruciating. then, i'm told that i couldn't check out there-i had to go all the way up to the register's by the main doors. when the lady at the register asked how i was, i told her. (she was very sweet. bless her heart). got home;opened the package & saw that it was not the piece i needed. the store is about 45 miles 1 way; i have to find a ride. i agree with boone & penny!!! menard's used to be a great store with great customer service. now, shopping in the store is extremely painful & an emotional nightmare for me. i didn't see any "get around's" for handicapped people. my back felt as if someone was stabbing me with ice picks & i had to fight for every step i took which was accompanied by the agonizing fear of collapsing. (there wasn't any handicapped spaces available, nor was there any close parking). menard's has become a no-heart hardware store!!! read more