I and my girlfriend went to Mendocino tax based on 5 reviews that were all 5 star reviews that seemed to have all disappeared we needed emergency taxes done her taxes are incredibly difficult her former husband had always done all taxes she had not ever done them herself they are exceptionally difficult this year she had amazing reviews that again no longer exist (I guess her friends were not willing to back her if yelp disagreed) we made an online appointment after calling her # and being siphoned to the only option we had an online appointment schedule (to lazy to answer a phone call and to cheap to hire a human) so we made an appointment online had to make a new account (as always new password etc)got a confirmation email and then a personal confirmation call from the tax person herself we showed up we were early we waited one hour before calling then had to go through an automated voice system to get her personal line called it and left two messages her messages suggesting that she was very concerned and would respond promptly waited one hour and then had to drive to H&R block in Clear Lake wasting another hour each way of time because appointments were only on Tuesday's and Saturday's we choose so we lost at a very critical time in our lives a full day like 10 minutes driving there after 3 days of waiting based on the trust of reviews (that no longer exist) 1 hour waiting another hour calling this stupid call system (that should not exist at all with three or four people who work for the company) then had to spend one hour each way driving to clear lake to talk to H&R block and talked to people that seem much BETTER and cheaper smarter and more willing to bring solutions to the table the this woman who has since called and nagged us to give her good yelp reviews and just now called me RUDE for not giving her a good yelp review (possibly while she was drunk) I don't know what kind of professional responds at 6:30 and calls someone rude and difficult when they refuse to have a meeting with you this is unprofessional strange and I'm really surprised she did not call using the Vader voice app read more

I called Mendocino Tax Service, yesterday on 12/4/15. I got a recording message instructing me to make an appointment online. I went to the website, I selected the next available appointment which was 12/5/15 at 11 am. I had an urgent tax issue, and I had just moved to Ukiah from San Francisco. I received an email confirmation, which I have posted to yelp. I arrived at the office early, and the office was closed I waited for half an hour and called to see why the office was closed. A service patched me through to an unidentified voice mail. I left a message, but received no reply. I was looking for a local tax person which with whom, I had hoped to do business with for many years to come, but I see Alma was not that person. Alma's unprofessional and cavalier attitude towards her potential clients made me decide to look elsewhere for a tax professional. UPDATED my photo of the online appointment confirmation was deleted by YELP, (at the request of the business) but I have saved it in my files and will present it on request. This is just another example of businesses trying to save themselves time and effort by not answering the phone. Forcing clients to do their own booking appointments instead of hiring a someone to book, and then not even checking for an entire month to see how many people they stood up. I doubt I am the only person this happened to in December 2015. Updated: I followed up with the office to see who was responsible for standing me up. Alma sent me a personal message on Yelp. Instead of apologizing for standing me up, she said I was rude for daring to mention about being confirmed and stood up. She did not over hear the conversation, I guess, because she would have known that the phone clerk was the one who was rude and she hung up on me. read more

I would highly recommend coming here for your tax service, and needs. The staff is so helpful and extremely admirable! Alma and Belinda are very welcoming and amazing, also they are very good at explaining what's going on, since I don't quite understand taxes and filing as they do. I have nothing but good things to say about these two women! So much more personable than going somewhere corporate like an h&r block. You won't regret coming here!! read more

I have been going here for years, Belinda and Alma have always given such wonderful service!! Just filed for the sixth year with them and I was literally in and out within 15 minutes!!! As a very satisfied customer!!! read more

Great service!!! Friendly staff. Belinda was really helpful and explained all the tax deductions. read more

My go to place for taxes the last decade or more! Easy to work with and at a great price.