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    Mercenary Marine Service

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    3 years ago

    Mobile marine easy to work with. Professional and skilled at handling large vessel. Very pleased

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    Key Marine Center of Northwest Florida - Old parts

    Key Marine Center of Northwest Florida

    (3 reviews)

    These guys were recommended to me from the marina on NAS Pensacola. They had quite the waitlist,…read morebut I was willing to wait for the quality of work they provide. I got scammed by some conman when I first PCS'd here. The boat I bought was in serious need of repairs, it was unsafe. They took my boat and turned it into a beautiful working vessel. I couldn't be happier! Their service manager, Bill, communicated with me throughout the entire process and I'm so appreciative of his honesty. If you are looking for a boat repair shop that has a moral compass, this one is it. Upon picking up my boat they even walked me through everything, showed me what came off my boat, showed me what they put on, and gave me a quick class on how my boat likes to get started. I'm thankful! They rock.

    I purchased a new Mercury outboard motor from a large national outdoor and fishing retailer in…read moreMiami. After purchasing the outboard I was excited to travel to the Pensacola area to visit my grandchildren and take them fishing. I got on the water with my boat and cranked the pull start then the motor locked up. I called Key Marine on a Saturday and got there nearly at closing time. They stayed and took the outboard and processed the work order. I explained that I was here on vacation and they said that they would do their best to work me in. On Monday they called me and told me the motor had been laid down on the wrong side which caused oil to enter the cylinders and the motor. I believe the retailer laid the motor on this wrong side but now thats just water under the bridge, or in this case, water under the fishing pier. They got the oil out of the motor and they only charged me an hour of their time. So honest and trustworthy. This business is customer service focused, honest and caring. Their efficiency saved my fishing vacation with my grandkids. I can't say enough about how great these guys are! Stellar service! Above and beyond!

    MarineMax - Pensacola - Oil filled engine bay

    MarineMax - Pensacola

    (16 reviews)

    This is an unsolicited review and one focused on the parts department. I dealt with Brady Luther…read morein the parts department and had a great experience at every communication and step in the process of ordering my Grady White part. I needed a specific part that only Grady White could supply. An OEM mounting bracket for a new trolling motor install on my 191 Coastal Explorer. I delayed and procrastinated partly due to my travels and partly due to me wanting the best possible solution for mounting a trolling motor on my boat. Brady was patient and communicated with me every time I reach out whether it was email or phone call. He was always there and patient with me. Oh, and he even worked with me on the MSRP of the part offering a best price discount. I know there are a lot of choices out there for parts and I will recommend this dealer. If they have what you need give them a try. Thank you Brady for your grace, patience and professionalism.

    Marina Manager's communication is lacking and unprofessional. They jack up your rates without…read morenotice; continue to make rules so that they can gouge you for more money. The most recent is you cannot use outside contractors for maintenance on your boat. We left the marina before that one was implemented and regret not having done so much sooner. They know slip availability is hard to find since last year's hurricane and are taking full advantage of customers. Nancy is their only asset.

    Mercenary Marine Service - boatrepair - Updated August 2026

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