When my grandmother passed away, handled everything beautifully and honored her wishes. The staff…read morewere extremely friendly, helpful and sympathetic during our family's loss. It may seem insignificant, but their care and thoughtfulness extended beyond their services. I happened to leave my Nalgene water bottle in the visitation room at their funeral home, and I called them to ask about it. The next day, they brought it to the church where the funeral was held. Grateful for their kindness, compassion, competence, and kindness overall.

DO NOT COME HERE. If you care for your loved ones and want to give them a proper funeral, do NOT…read morecome here. My father passed in a horrific accident, my family came here hoping for a service to honor my dad. Instead we were met with extreme incompetence and hateful people. This funeral home cremated all of my father's clothing after telling our family SEVERAL times that no clothing would be burned. With the clothing was a customized leather biker vest that was beyond sentimental not only to my father but our entire family. The pain of losing this vest, essentially the only thing we had left of my dad, has been beyond traumatic. On top of all of this, to add insult to injury they waited multiple days before informing my grieving mother that they had burned the one thing she specifically asked them to make sure she got back. My mother also explained to them that burning leather in Oklahoma is illegal and she asked for an explanation on how this could happen. The owner told her it's not illegal. Which is a blatant lie and accountability has yet to be taken by anyone as to how his vest got burned. When they did call to finally inform my mother, they started the conversation by saying my aunt, my fathers sister, was "rude" to them after they told her they destroyed her deceased brother's belongings. Finally, after days of arguing over the phone about who is going to take responsibility for burning my father's belongings they decided to tell my mom that she would not receive a refund for the service, but that they would try to replace the vest to the best of their ability. After being told the monetary value of the vest, they quickly changed their tune and decided they wanted to refund the service. My mother was given less than half of what the funeral cost and to this day has not received an apology from anyone. If you care about your family members and if you want them to be honored respectfully. DO NOT COME HERE.

Veola and Jo were a delight to work with throughout the entirety of my late husband's funeral, both…read morein planning (pre-need policy) and producing the final perfect product befitting the great man The Hubster was in his rich and happy lifetime. P.S.: I'm going to Rolfe this very morning to pick up Paul's cremains. (Yes, it's a grim topic, but one that needs to be discussed, mmmkay? We're all essentially carbon. Get over it.) Funeral director Jo Sicard has carefully divided The Hubster's final remains into three containers -- one for burial in a small vault in the cemetery, one in a cloisonne urn for a relative in Missouri, and one for myself in an itsy bitsy stainless tube locket emblazoned with Tibetan script (i.e., a snippet from the universally beloved Compassion sutra). Simply marvelous work from start to finish, Jo and Veola! Thank you!

My uncle recently passed away and he had made arrangements to be cremated at Rolfe Funeral Home…read more Two days after his passing, there was a final viewing. Viewing was in a small room, which appeared to be the embalming room. The deceased was laid out on a metal stretcher and had on the same clothing at time of body pickup with a travel pillow behind his head. Several family members were shocked about the presentation of the deceased and disturbed about the way the viewing was conducted. It did not appear that our family member was given the level of care and respect that he deserved and made a difficult period ever more disheartening.

My beloved baby brother passed last week, I had never planned a funeral before, but as oldest…read moredaughter/oldest granddaughter I am the "famiily manager". All that aside, Kris was a major blessing to my family. He never tried to "upsell" us on anything but expleained the facts and the process in a clear and kind way. I don't tend to write positie reviews of places, but I cannot thank Matthew's Funeral Home and Kris enough making a very difficult time into such a smooth and easy process. He was there every step of the way. My heart cannot express the love I have for Kris and the Matthew's Funeral Home!

Matthews Funeral Home was very professional and supportive in walking us through burying a quite…read moreaged grandparent who was the last of her birth family. They (and the underwriter) were faithful to honor the pre-arranged, conventional burial policy she had purchased 25 years ago. Harley fully explained a few substitutions that were necessitated for specific items that were no longer available after 25 years, and didn't try and upsell the quiet, simple, country burial she wanted into something more elaborate. (We did purchase assistance with a slide show for the memorial service that turned out well). The funeral home also provided a packet of useful information to assist the family in winding down the few loose end that remain. (The pre-arrangement was helpful if there is a known and expected gravesite).

This place was recommended to me and I couldn't have been more grateful. They were very respectful…read moreof me and my daughters in discussing my mother's wishes. The price for her cremation was very affordable and any further service that I required was done in a very timely manner.

Very respectful and caring men. Quade took wonderful care from picking my dad up to me picking him…read moreup at their location. Not anything anyone wants to go through but they made it much easier!

I have been to many funeral services here although I was not the one dealing with them directly…read more The facility is nice, everyone seemed kind enough. We just had a full service and the family showed a video. We had to sit on the side of the room and they didnt pull down the screen on the opposite wall, so many of us completely missed out. That was not cool. They have an area where the family can meet after the service to eat and talk. We just did a potluck and it worked out great.

They provided embalming services, viewing, funeral service and burial services for us. The entire…read morestaff was professional, caring and considerate in accommodating all family wishes. They took all the weight off my shoulders at a terrible time in my life for which I will always be grateful. Even contacted me several weeks after the funeral to ask if they could help me in any way! That's above and beyond.

After having a terrible experience at Resthaven when my Grandmother passed away in November 2017, I…read morewas leery about any funeral home. When our mother was put in hospice in August 2018, we had to make a decision on a funeral home. My sister found Tim at Smith and Turner through a friend, and after taking a tour of the facility and speaking with Deena, she won me over during the first meeting. The facility feels like a home, Tim and Deena both make sure that everything is explained and will go out of their way to make something happen. I can't even explain how impressed I am with this facility. It's not a sad and somber atmosphere, they celebrate your loved one's life. There are light colors in the rooms, it's not drab and musty like some funeral homes. The way they did my Mom's room during her viewing was just amazing. Everything Mom loved was in there (that we brought from home) and all of her pictures. Deena performed Mom's service and it was absolute perfection. If you have an option to go with Smith and Turner, I highly recommend them. They are so professional and they make dealing with the death of your loved one so much easier.

They barley have workers not very reliable... I also didn't appreciate the tone of the person who…read moreanswered the phone when I called. I would suggest Keith Biglow they are really good!

I don't really know how to write a funeral lol. We only did a cremation here. They really were fine…read morewith everything except my mother passed in the middle of the night and I notified Advantage funeral services. They turned around and called my wife at 4:30 in the morning, who was unaware that she had passed so that was disheartening. .

My father purchased a prepaid funeral with this company and I have tried to get help from them for…read moreseveral days. I was informed they do not work weekends. My father paid for 24 hour / 365 days a year availability but they were not able to discuss details with me after 4pm on Friday nor could they speak to me during the weekend bc they were "off". When I finally was able to speak to someone, she kept trying to charge more and more even though the policy was prepaid and I was informed I would have to pay $450 extra to have the funeral on the weekend bc they were "off". As I was constantly reminded, "We do not work weekends." People die on weekends and holidays and I guess these people do not know that. In the end, the funeral director told me I could just go with another funeral home. Nice customer service! In the midst of your sadness, it is the most unpleasant experience to deal with snappy and unsympathetic staff. I highly recommend that you DO NOT use this funeral home. They lack the tact and diplomacy needed in your time of sorrow.

My family and I have always recieved excellent service since 1999 when we burried my sister. Most…read moreof my family are layed to rest here. They are always compassionate, caring and follow up after your loss to check on you. All our experiences have been nothing but pleasant which is so helpful during your time of grief.

They never answer the phone, we have been trying to get an headstone corrected and add a picture…read morefor weeks, no one has called back, my sister left two messages, today is our moms birthday and we wanted to have it corrected by now.. they have the wrong birth year on it, I was told that their procedure was to have it signed off on and it wasn't, it's correct on documents from the hospital and Howard Harris, yet we have to pay to correct it....that's ok, yet!!! answer the phone!!!