WARNING: Bait and switch tactics/ Unnecessary Credit Pull!…read more Do not let this dealership run your credit until you see the vehicle keys in person. I contacted them about a specific truck. They confirmed the truck was available so I gave permission for them to run my credit to be approved for financing based off of their word that the truck was available. The very next day (within 17 hours) we were suppose to test drive the vehicle and I get a call from our salesman saying the vehicle had sold. I called the general manager of the dealership that the truck was at, he claims the truck had been "pending sale for 2 weeks!". My salesman's told me the truck was sold the night before and driven off the lot; the GM tells me it's still there pending sale... They claim they will work with me now that I have a hard hit on my credit and an open approval through a lending service in their system. After many back and fourth conversations with the GM who was supposedly going to figure out a fix to this never did. They didn't want to budge on any pricing on other potential vehicles they had in our price range to fit our approval rates.. The GM also gave me false information about my approval and how it was only approved through them and I couldn't take my approval elsewhere without getting another hard credit hit on my credit. This was in fact wrong... It has been 10 days since I was told the truck was sold however the truck is still listed on their website as available.. This makes me believe they use bait vehicles to harvest your personal data and credit profiles and to put you in a situation where you scramble to act fast in purchasing a vehicle only through them.. Be advised and shop elsewhere. - I took my business elsewhere and explained the situation to a different dealership. They did not have to do a hard credit hit (like Richardsons GM told me they would) and I used the same approval that was open through the same lending services with a different dealership. This new dealership gave me my rates to the truck I was interested in. Reassured me that since I was approved that the keys to that vehicle will be put aside specifically for me and no one else. I went down the very next day and test drove and bought the truck. No nonsense and informed salesman and financial manager! Richardson dealership lacks exactly that. DO NOT TRUST THEM WITH vehicle availability and definitely not with financial questions.

I bought my Ram truck from them and they were fantastic! They answered all my questions about my…read morenew truck and they delivered it to my house (during the pandemic). It was a great experience and I absolutely love my truck!

Big thank you to Craig for getting me in and out the door setting up my trailer hitch and wiring in…read moreminimal time. Very knowledgeable, expedient, and knowledgeable in his duties. Thanks Craig

Lost some of my car parts, then tried to make me pay to replace them. Very rude and argumentative…read moreemployees. 10/10 will never come back again.

Personally we think they're too expensive. They wanted $200 for something that we got done for $85…read moreat an Auto Parts store.

From the owner: As a family owned and operated business, we take great pride in all we do. Our goal is to exceed…read moreour customers' expectations. We know that the auto industry has a reputation of overcharging and up-selling unneeded parts and services. To ensure we're a place you can trust, we operate with complete transparency. All of our parts are clearly priced, and all our services are broken down by action, so you know where your money is going. We strive to build a relationship spanning the life of your vehicle and beyond. Your satisfaction is our number one priority. If you're not happy, we aren't happy.