I had this company fix an appliance one time before, and they did a good job. The second time I had an appointment scheduled for a Monday, and the lady doing the scheduling asked if she could reschedule for Friday when they had all of the parts. I confirmed that it would be ok. When Friday came around, she told me that she would not have scheduled a Friday appointment in my area. I told her everyone makes mistakes, and I have the voicemail from her stating that it would be scheduled for Friday if she would like to hear it. She said F___ you, I wouldn't schedule it for that day, and I'm sending your ticket back. I asked to speak to someone in charge. She said she was the boss.
The technicians do a great job, but the "boss" is extremely unprofessional.
Edit:
It turns out the person who was rude on the phone was the secretary and not the actual boss. The actual boss called me the next day, and I shared the voicemail from the secretary with her. She apologized for the secretaries actions.
The technician came out the next business day and quickly fixed my dryer. As a result, I'm bumping my review from one star to three stars. Hopefully the secretary will be less reactive in the future. read more