Absolutely terrible service and we are Merchante clients! We process thousands of credit card transactions from our customers (Merchante clients for over a decade), but recently needed to make a critical change to our credit card processing. We've waited 14 days for Merchante to respond with ZERO success despite our numerous attempts to make contact. They promise they'll call - but never do. We've had to SHUT OUR COMPANY DOWN due to the inability to process any more credit card transactions. DO NOT TRUST THIS COMPANY WITH YOUR BUSINESS. They will FAIL you and ruin your company. Either they are unbelievably lazy or incompetent or deliberately trying to hurt competition - DON'T TRUST THEM. read more

We are a new client. The service doesnt work and the support staff redefined ineptitude. We will find an alternative and encourage others to NOT work with MerchantE. read more

This company is a disaster. Do not use. My business has been with them since 2008, and they were fine for many years. They were recently purchased by a foreign entity (they won't provide details) and in "updating their system" they have double charged all of our customers. Clearly they have a major problem on their hands, and they are unable to resolve it. It has been FIVE WEEKS now and they still have not corrected the problem, cannot provide a timeline, and offer little help. The agents we speak to there are throwing up their arms in frustration. My customers are all extremely angry and the time we have had to allocate to this is seriously hurting my business. But no accountability from Merchant E-No Solutions. STAY AWAY. read more

After 13 years as a loyal customer, Merchant E-Solutions will not let me leave! They are charging me $15/month "until the end of my contract" (13 years isn't long enough??). Regarding service, God forbid your credit card machine goes down on a weekend. You'll be on hold with them for hours. Steer clear!! No customer appreciation and horrible service!! read more

Yikes. Just all the red flags of a third party credit card processing company. I received two pending transactions from Merchant E-Solutions, first thing I do is contact Amex. Since it's pending it's so much that can be done. I called Merchant E-Solutions and the rep wanted me to give the first six digits AND the last five digits of my card number. I did not like that at all and hung up immediately, sounded too sketchy. I'll wait for it to post so I know what the charge is for. Has to be a better way for a transaction to go pending, it's questionable for a customer to see a random companies name. With all the fraud going on these days, just wish something was different to keep me at ease when a transaction is pending with this company. read more

Our non-profit used this company for 10 years and found steadily worsening website performance and customer service. Our repeated phone calls yielded "We know this is a problem and do not have a timeline on fixing it." Finally we gave up and went with another company, and were promptly fined a $500 "early termination" fee by merchant e solutions. Would strongly advise not going with this company read more

I cannot recommend them as a credit card processor under any circumstances. I have been trying to end my relationship with them for over a year now. All I get are excuses and BS reasons why I cannot leave. I have been told I will have to pay a early termination penalty (even though 6 months ago I began the process); I have been told there is no record of my attempting to cancel. I have been told that I recently renewed my contract (WHAT!!??). It's now at the point that as I am leaving, I have had to have my bank stop all of their attempts to debit my bank account for payment. Never go with these folks! read more

Be aware of this company, they just charged my Visa card $159 , I have no ideia how they got my information. Scam. I got a notification on my phone and called the credit card company right away, they were able to help me because it was still pending. read more

This scam is still going on even now, pretty unbelievable. My workplace got an email from this company just the other day, claiming that a small purchase amount exceeded the spending limit on an American Express card, and a payment of at least $2000 was needed for the original transaction to go through. They make it look like a legit Amex email too. DO NOT FALL FOR THIS SCAM! read more

I was notified by Amex today that this company tried to charge via Internet on my account. Acct is now closed. Wish Amex can figure out how they are getting Ccard numbers. Beware!! read more

My father used this company's services and was generally happy with them. However, when he passed away in September I notified them and they said that they could not stop the automatic payment withdrawal from his account until they received a death certificate; but assured me that any amount withdrawn would be given back once a death certificate was submitted. A death certificate was finally submitted in November (hospitals were backed up) and I'm still trying to get the money back that was withdrawn after his passing. Every time I call I'm met with very polite and professional people, however, I get told the same thing over and over again that they will look into this matter, contact the higher-ups, mark this as "extremely important" etc. and contact me back within 24 hours. Needless to say, I do not get a call back and end up having to call again and re explain everything to a new rep. One rep finally told me to send an email with reference numbers/ information and when I went to resend additional information that they requested I got an email response back that my case is being given to yet another person to look over. It's been 8 months since I first contacted this company about my fathers passing and asking them to not withdraw from his account and 6 months from when they received the death certificate and still have not been reimbursed. The customer service is very professional but this whole experience and the amount of time that it is still taking makes me never want to use this company for myself nor recommend them for any business. read more

I didn't recognize the change, but Amex helped me figure out it was from WIX. So, despite crazy angry comments, I actually think it's legit payment processor, but if in doubt, yes, I would take steps to make sure, read more

I got notified of a pending charge from this company, but I haven't used my card in over a month and the card has been in my possession at all times. AmEx is issuing me a new card and opening an investigation Beware!!! read more

This place processes fraudulent credit card charges. Whether knowingly or unknowingly, I can't say. Seems to prefer AmEx. Given the list of comments below, it is amazing it hasn't been investigated. I'll be sending this link to the County DA's and to the St. Attorney Generals fraud units. Anyone else having this problem with them should do the same. Even if they are innocent, this place needs to tighten its procedures and be forced to clean up its act. The San Mateo Co DA requires a written complaint, their form is at: http://da.smcgov.org/sites/da.smcgov.org/files/71960939complaintform.pdf read more

Scammers still trying to scam people out of their money. Amex notified me online that this company, MERCHANT E-SOLUTION and another company named PREAUTH-PROF SERV-AGRRT located at the same address was trying to charge my AMEX card account WITHOUT THE CARD BEING PRESENT. I immediately called AMEX and cancelled this card # and got a replacement card with a new account number. These scammers are bold enough to publish their names and business titles on the net. Info available through Bizapedia. Based on other yelp reviews these crooks are still trying to scam other AMEX card holders. BEWARE!!!! read more

I have an over 900 dollar charge show up on my card. I have never heard of them, I have not spent anywhere close to that amount with them, and no idea how they got the card in question. Trying to get this resolved, but what a waste of time. read more

**Fraud Alert!!** Just charged my Amex $155! Thank you all for alerting me!!

I had only been a customer for a few months when my software company changed their internal configuration such that I could no longer use Merchante-solutions for my business. (Changing software was cost prohibitive.) After much back and forth with a very understanding representative, Merchante-solutions 'held my feet to the fire' and would not release me from a 3 year contract without paying an early termination fee, etc. I have since found a merchant processor who does not require a 3 year committment. I highly recommend looking elsewhere if you are in the market for a merchant processor. read more

So, maybe this will help someone. The way my card got charged is through a credible website that i have bought from before. I'm not sure exactly what happened or what they did, but looks like they took the credit card info that i put in for my purchase and charged it through a third party system which is why it appeared as merchant e solutions. I initially thought it was fraud and contacted amex, but the next day the company took credit for this purchase. This may be the reason why some people think this company is stealing from them. The charge was indeed in error and my vendor returned my money, but i do discourage other companies from using this system since it appears as fraud on the credit card statement. read more

Fraud alert. Call credit card company to dispute the charge right away. Don't know how they got my info.

I was initially wondering who this party was, but the pending charge is for the same amount as an online purchase that I recently made. So, in at least some cases the pre-auth is legitimate, but it relates to a different vendor so it's difficult to make the connection at first. read more

This is a legitimate company. They are the processor for many merchants. This means that when you walk into your local coffee shop, hardware store, or purchase from a vendor online, that vendor hires a company to process the transaction. It takes that transaction from the machine on the counter and communicates with your bank to check funds, runs it through Visa, Amex, etc and back to the vendor with the approval. You sign your receipt and are on your way. Your bank holds the funds in your account until the transaction an fully process. Usually within 3 business days. In some cases when an Amex transaction is processed, it tags it with the processors name instead of the vendor /merchant. This should be cleared up once the transaction is complete (3 business days). If you call the processor directly, they don't know where you used your card. They have to run your partial card number against millions in their system to find a matching transaction. Then find what merchant it was run at. It's great that people are hesitant to provide this info to an unknown company. I wish more people questioned it more often. Bottom line, this is not the company that ran a transaction on your credit card. They are only processing the transaction. They are as involved as your own bank that issued you the card. I do not work for Merchant e-Solutions, but do work in this industry within a bank. read more

Got notified of a charge to my amex and when I looked it up, didn't recognize the company. Tried calling the number listed but message said call couldn't be completed. Started to really worry this was a fraudulent charge so before calling amex I went to the pending charge's address and website. I found a different customer service number to call. They asked for the day, amount charged and several numbers from my card. I was worried to give it to them but did. It turned out to be a charge from a website I purchased from and only now the payment was being processed. The rep said they are working with amex to change how the charge is shown on bills. So relieved it wasn't fraudulent. Good luck everyone. read more

A charge from this company (which shows up as PREAUTH-PROF SERV- AGRRT) appeared on my Amex statement as "card not present". I have no recurring payments and I hadn't done any online shopping in months, so I went on high alert. A cursory Internet search of that name convinced me it was illegitimate, so I immediately called Amex and reported it as fraud. DO NOT DO THAT! I was too hasty. I later found David R.'s review (below) and called the Merchant E-Solution number (888-288-2692) and after groping my way around their phone menu I was finally able to speak to a human who cheerfully looked up my transaction using part of my credit card number (I did not have to divulge the whole number). Turns out the transaction was legit-- I bought some filters from a plumber a week ago, and he didn't get around to entering the transaction until today. The card was present when I bought the filters, but by the time he got around to entering it in the system the card was no longer "present"; hence it showed up as a "card not present" transaction. The time lag, the "card not present", my poor memory, and the unfamiliar name all conspired to make me think I was being scammed, when I wasn't. I called Amex back and got them to cancel my fraud report, and they say they will honor the charge. I hope the plumber doesn't get penalized on account of my panic; I'll call him tomorrow to explain the situation. No harm was done (I hope)... but Amex did cancel my card and I can't use my new one until it arrives in the mail. This is not to say that a charge appearing as PREAUTH-PROF SERV- AGRRT is *not* fraudulent: Merchant E-Solutions may well have shady or nefarious customers, and scammers using such services to "ping" credit card numbers with small charges to test their validity is a real threat. But they themselves are not scammers; they are in fact a legitimate business performing a service for lots of small businesses. So take a deep breath and give them a call before you report them. read more

Scam. Attempted to charge my card $49. I haven't used my card in over a year. It was denied and reported. Beware!

These guys are predators, it took me three phone calls to finally get somebody to return my phone call to cancel my contract. They then let me know that it was going to be $778.00 to cancel my contract even though I had fulfilled my 3 year commitment to them, and they let me know that my rep had not been up front and that if I didnt give 90 day written notice that I wanted to close my account I was automatically signed up for another year. Not once did the automatic renewal get brought up when I signed up. Please do not do business with them, and I hope that the others that these guys have taken advantage of speak up. read more

We have used this service for years and never had any complaints, but recently, due to an inventory issue, we were forced to essentially close down our product ordering for 4 months. The strange thing is that, in spite of bringing in between 0 and 7 order per month, we were still charged $90+ each month...for what? No orders, still $90 for these guys. So we made a call to explain the charges, and we were told we had to pay for equipment rental (we have NO equipment, are strictly online, no direct sales), so okay, the, there's $20 for support (first inquiry we made in 2 years), another $20 for this, and another $30 for that, then they charge $7.50 just to "collect all the orders into a batch"--the most bogus charge I've ever heard of, and so on, coming to around $90 a month. The rep could NOT explain why our charges would come to $90 even though we had zero orders...other than with these bogus charges. We will surely cancel this service, and I would never recommend it to anyone. They are a bunch of crooks. read more

I believe this company is a total scam and running identity theft ring. I saw a fraudulent charge on my amex card and the charge was traced back to this "vendor" . Hard to find them, but found via google. Phone number is automated and no matter which selection you choose from menu, it says the person or dept. is not available, the says "goodbye". NO way to contact anyone. Hard to believe this can be ongoing . read more

I thought this was a fraudulent charge on our AMEX, but it appears they are an online payment processor as the charge is the exact amount of a purchase I made on ideapaint.com yesterday. read more

Scam company! Pending charges showed up on my American Express card although I have never heard of them nor have I made any charges for that amount. I am monitoring this "pending charge" and as soon as it becomes a real charge I am going to disputed immediately. I keep very close track of what I spend and where, and I made no such purchase from any company for the amount that is pending on my credit card. read more

I've got Text and Email alret this morning, They Charged my AMX 367.90 $ Monday morning 6 am lol I never spoiled that much my self to spent that amount of money in Monday morning. I've already report to AMX also sent email to AMX headquarter, I will personally find out whose bank is giving them the Merchant service and it's easy to find who is doing this stupid thing, hopefully they will revoke their E commerce service. I've also reports to appropriate government offices . Hey MR Scam, Credit card fruad is Sooooo 2001 . Try something different like getting full time Job. Lol New Replacement Card is on the way. read more

We had an issue too! We were traveling and had not used the card when I received an e-mail from Amex for a charge with the card not present. Thank God for those alerts! The charge was fraudulent and it was stopped. read more

I was notified by American Express that this company had posted a fraudulent charge to my American Express card. American Express told me that my card was compromised and is sending me a new card and will work with me to get the Merchant E-Solution fraudulent charge removed from my account. They have tried contacting this vendor with no luck and will file formal fraud charges against them. Beware of any charges to your account from this vendor and I recommend placing fraud alerts on all of your cards. Still no idea of how this vendor got my card number. read more

$49 charge on my Amex. Likely form vendor at flea markets or with handheld credit card machines, think back past 1-6 months to any transaction where a credit card terminal seemed "weird" likely a foreigner owned location.... read more

Merchant e-solutions is a real place. They process credit card transactions for thousands of merchants. I know this as I use them myself for my own business. I was directed to this website by a friend of mine who had read some of these posts and he had me in a panic until I went to a reputable web-site, www.bbb.org, better known as the Better Business Bureau. These messages here are lies. If you go to the Better Business Bureau web-site and search the name: merchant e-solutions, you will see that this company has an A+ rating. read more

Got an alert notice from AmEx about a $12.95 charge - it . was a scam. Probably would have slipped by had I not been alerted by American Express. Card was cancelled and new one on the way. Shame on Merchant E-Solution, way to go AmEx. read more

why are you charging my amex card $24.75. ? i have never heard of this company nor have i ever done business with this place. had to google them. total scam - chargeback started! read more

At first I thought this was a fraudulent charge, but eventually I figured out that it wasn't. Here's what happened: I bought a rug online from "rugs direct" on August 8th for $108. On August 21st, I realized that I had never received the rug, and I contacted the company to complain. They told me that the rug was back ordered (which they hadn't bothered to tell me originally) and offered me a discount of 10%. I think they either returned the $108 or the charge never actually went through on my card in the first place. Then on August 29th, I found a charge for $97.20 on my card, which is, low and behold, 90% of the original $108. But at this point $97.20 was not a number that meant anything to me and ordering the rug was a distant memory. So I thought that this was a fraudulent charge until I called amex and got everything figured out. The real villain of this story is rugs direct who didn't bother to tell me the rug was back ordered. I'm not going to be shopping with them again! read more