This review is for the Shepherds Bush location. It is a 5/5 on every level! Customer service is on…read morepoint. The basement room is fantastic and underrated. The place is modern meets vintage decor. I loved it! If you're looking for great sleep, great ambiance that's close to the trains with many dining options, check it out! You will not be disappointed. Enjoy!

We stayed here while in London (during the heat wave!). Our room was nice and cool and it was a…read moreconvenient location to everything we needed. Loved the free water boxes as well. We had dinner at the Bambini Club one night and really enjoyed it. The green bean pistachio salad was so good! Would not expect cold green beans to be as delicious as they were! The pesto pistachio pasta was delicious as well. One of my favorite pasta dishes ive had! Don't forget the lemon sorbet for dessert! Service was friendly and they always were happy to fill up my water bottle every morning!

As an American tourist I wanted to stay at a hotel that would hold my luggage for me before check…read morein, with 24 hr staff for assistance, and good location. The staff was very friendly and gave us some suggestions of places to eat and have coffee while we waited. The comfy room was SNUG but it had all of the amenities I needed. I wish the room had more accessible outlets. There was one on one side of the bed but not the other. We accidentally overloaded the circuit in our bedroom because of it by using a power strip from the single outlet and it shut down all of the power to the outlet and TV. The staff was quick to come up to take a look and fix the issue. They let us borrow their adapter. I did make use of the water provided at the front desk. The lobby seems to be a hang out place for studying and free wifi. There was an instance where sat down in the lobby momentarily just to figure out my destination and the staff immediately poured me some water. It's also close to a grocery store Overall I had a great experience and would recommend to anyone.

# Overall: The Cozy room is plenty space to stay as a party…read moreof 2. The TV has a wall mount, allowing for TV in bed. The staff is very kind and the reception is always well staffed. It is perhaps too easy for restaurant charges to be charged to rooms, as somebody else charged their breakfast to my room. The staff were able to provide me with a receipt of the charges and I quickly identified that it was not me that made those charges. Thankfully, they dealt with the issue in a reasonable time frame. # Ambiance The ground floor is a bustling area with a cafe and a restaurant. The rooms are nice and cozy, but is a little weird when we can hear other people's doors close. # Food and Drink (Room Service via Rondo) London Fog Posset with Gingerbread Ice Cream This dessert is the best item I ordered from here. The dessert itself is very creamy and tart. The gingerbread ice cream provides a nice medium to mellow out the strong acidity. Neal's Yard Cheeses, House Chutney & Oat Cakes The cheeseboard is alright. Comes with some apple slices too. The house chutney is pretty sweet, kind of jam like. Fish Goujons sandwich The brioche bun might be better than or at least equal to the fish here. Assorted drinks by London Essence London essence comes in last (4/4) in my ranking of ginger beers I had in London.

What a special hotel! Walking down the staircase every day is an experience because it's so…read morebeautiful. There are so many spots to sit and enjoy the spaces around the lobby too. Each morning there was a small set up with fruit, tea and coffee, and we enjoyed having access to sparkling water daily. They also sent us such a sweet gift of sparkling non alcoholic wine for our anniversary and my birthday. You really can't beat the facade of this place either. It's also a great location right by the Russel Square tube and my favorite bakery, Fortitude! It was easily walkable from SoHo, Covent Garden, and multiple great coffee shops as well. We already want to go back for Christmas!

This hotel had friendly staff, unique historic charm, and the location was amazing. Right next to…read moreparks, and underground station, and what I can only describe as an open mixed use lot with lots of great dining- all short walking distance. The area felt clean and safe. The hotel rooms presented well and were clean. One of our rooms had a musty smell. The down stairs lobby, bar (great drink menu and vibe) and restaurant were fantastic. The hotel has multiple elevator shafts- there is little waiting when you're trying to go up or go down. Breakfast here was satisfying (American family) I would stay here again.

Do not stay here! This hotel is WAAAAAAYYYYY overpriced for…read morewhat you get. We booked a room with two double beds and the beds were completely uncomfortable. They were so old that they were stiff and not soft, and anytime anyone moved, the springs made noise enough to wake everyone up throughout the night if you moved one tiny bit. The hotel rooms were TINY. The bathroom was TINY. There was barely any space for your suitcase. We wouldn't stay here again if you paid us. We stayed at several London hotels during our trip (we moved around a bit) and this was by far the worst hotel we were at. Hard pass.

Don't stay here! Poor location in a sketchy neighborhood. Front desk staff are CLUELESS!! When…read moreasked for a restaurant recommendation we got a giggle and were told to go down the street. Can I have a map? The response was , " no we don't have any, we're waiting for a delivery ". What kind of hotel does not have a map?? Better yet, what's wrong with management who can't make copies until the delivery comes?? Ok, no maps and inept staff. What else is wrong with this place???? The third floor smells of mold- nothing is visible but it stinks from one end of the hall to the other- noticeable as soon as you get out of the elevator. The room- ok size, poor air conditioning- they did bring a fan to us, dated, and in need of a thorough cleaning. Housekeeping is dismal. The beds are not made- the blanket/ duvet cover is smoothed out but bottom sheets are not. Dirty glasses are not replaced. Breakfast was good- well stocked, good variety. In summary- a very unpleasant stay in a dated, dirty "hotel" with poorly trained staff and management who doesn't care. I will not stay at any IHG properties in the future.

If I could give a 6th star I absolutely would (or more... way more). Our British holiday was…read morespectacular, and largely due to this incredible hotel and its wonderful staff. Upon arrival we were greeted by the friendliest staff who checked us in with no issues. We were offered cocktails, we were given a brief tour, and we were given London suggestions based on our likes and dislikes. The hotel itself is stunning. You don't get that stuffy cookie cutter hotel feeling... it's chic and artsy and fun. The rooms were incredible. The amenities plentiful and the utmost quality. And the art... the art is everywhere and it's a vibe. The hotel location is conveniently located just a block from the river Thames. It's also a short walk to the Tate Modern, Burrough Markets, Flibe Theater, the London Eye, Big Ben, etc. for anything else you're a short walk from many train stations (Black Friar, Waterloo, etc). You can also get a river cruise nearby. While we were mostly in our room just to sleep. The rooms were so fancy yet inviting. There is neat art hanging on the walls. There's complimentary chips (crisps) and chocolates in the cabinets near the mini fridge. The mini fridge is stocked with canned waters. There's also closet space, an iron, a fancy new Nespresso machine, tea options, a safe, mini fridge, etc There's a gym, a working art gallery and work space, a hip bar, and a delightful restaurant that serves both dinner and a breakfast that includes a delicious buffet. One day we were out and we came back to our room only to find that we had a bottle of champagne waiting on ice, truffles, and a thoughtful card from the staff. Another day we ran into a staff member near the hotel (not at work) who gave us more suggestions and told us that they wanted to comp our breakfast for the last couple days of our trip Some tips: Take advantage of the Mon-Thurs wine happy hour on the second floor. There is a lovely lounge and the wine pours freely for an hour. Mingle with the staff and other guests. Ask the staff for local recommendations. Use the carafe water stations on each floor to bring water to your room. There is stilled and sparkling water options on tap. And in the morning as you're leaving feel free to pick up canned water (stilled or sparkling) on your way out. Also, if it's raining there are complementary umbrellas you can borrow on your way out. The Bankside Autograph Collection is an incredible experience. There are so many little touches that make you feel like you're not only in the best of hands, but that the staff has gone above and beyond to make you feel like you're royalty. I will definitely be back here. I can't stop raving about our experience. Please. Don't waste your time with other lodgings. This is where you should stay. Cheers!!

The Bankside Hotel is a wonderful boutique hotel in an excellent location (close to a bridge…read moreoverlooking the Thames and two underground stations). The delicious buffet breakfast that was included in our package was more like brunch. The service was outstanding, including the front desk/concierge, restaurant staff, and housekeeping. I highly recommend this hotel!

The hotel is located in Bloomsbury. Covent Garden was less than a mile away as was Chinatown. There…read moreare restaurants and cafes as soon as you walk out of the lobby which is convenient. The service could have been better. The best service we'd received was from Housekeeping when we would call to request extra towels or toiletries. The front desk staff - no smiles, inefficient and I love that one of them asked me to fetch my own luggage in their storage area. They'd held our bags since our room wasn't ready at check-in - Imagine if I'd been a crook and had taken bags that weren't even mine?! She didn't even bother to check if the numbers on my ticket matched what was actually on the luggage. I DEFINITELY COULD HAVE TAKEN SOMEONE ELSE'S BAGS IF I WANTED TO. Overall, our 3 night stay was quiet. No complaints with noise, the room was small but immaculate. The toilet paper is one ply and you go through an entire roll in one day - which explains why we had more interaction with housekeeping than normal. Would we stay here again? Probably not.

The most important part of the stay: the bed! It's awful - so hard like sleeping on the floor. I…read moregot cramps because of the stiffness and had to put a pillow on my stomach area to soften the bed and hopefully stop the pains. Hard mattress pushes hard against your hips and shoulders.Restricted blood flow: Too much pressure can slow down blood circulation to your muscles. Muscle tension: Your muscles stay tense all night trying to find a comfortable spot.Nerve compression: Hard surfaces can pinch nerves, leading to cramps, numbness, or tingling. I've never experienced a hotel providing such a hard surface for sleeping - usually you melt into the bed. This is such a disappointment. This is not a room/ hotel you relax in. You use it for the bed and then get out for your day.

Our first trip together to London found us staying at the glorious St. Pancras Renaissance. It was…read morean absolute glorious hotel for of grand Victorian ceilings and elegant nouveau furnishings and style. We spent four nights at the St. Pancras in a lovely room with. A cozy long sized bed and sofa to lounge when we needed to chill without lying down. There was ample closet space and some shelving to putting away clothes. The desk area was very nice and roomy with a nice style about it. The lamps had good lighting that was warm and inviting. The bathroom had good water pressure and sink space to place all toiletries. The staff was incredibly helpful and accommodating. They allowed us to use the amenities at their spa when our room wasn't ready and we needed to clean up from the all-day travels we had spent since the day before coming over from the States. Staying at the hotel is an experience from the fact that this Victorian building used to be the original train station for St. Pancras. They have repurposed the high-ceiling gothic interior that originally served for the meeting and ticketing offices for the main lobby area and the Booking Office 1869 bar. The grandeur of the design is allowed to fully take place in the superb elements of fine dining and comforting relaxation. The Booking Office Bar & Restaurant was a mainstay for us during our time at the hotel. It's difficult not to want to check out the Victorian splendor of that interior while enjoying delicious cocktails and food at the bar or one of the nearby tables. While we didn't have the opportunity to enjoy the Victorian Punch Hour that was at 5:05 each afternoon, it is something of heard to check out if you can. In addition to the Booking Office, there is the Hansom in the lobby, the Seasonal Terrance for wine hour, MI + ME, and the Gothic Bar. The latter of which was also quite magical with its Victorian design and grand luxurious interior with darkly warm lighting and creative cocktail menu. Located next to King's Cross Station in addition to St. Pancras International Station, you have immediate access to the high-speed rail system that takes you as far north as Scotland and south throughout the heart of Europe. You have one of the central hubs to multiple Underground rail stations that can take you all through Central London and its outskirts. You are also a very short walking distance from both the British Library and the British Museum. Like literally across the street close. The St. Pancras was an excellent choice for a hotel during our stay in Central London. I hope we can return again when set our course back across the pond.

This is a great hotel and well situated to both the underground and train service. Private…read moreentrance to the hotel from the station kept me out of the elements and was very nice. Lots of food options within walking distance. Hotel staff are very friendly and customer service oriented.

Another nice stay at a CitizenM property. Between locations…read morein Rotterdam, Glasgow, Amsterdam and London, I must have spent 100+ nights in this chain over the last 10 years, it's always a consistent product. Beds are always comfy, public lounges are spacious and attractive, staff are friendly and helpful (except the Shoredich location that has unfriendly staff and overcrowded lounges), breakfast and bar service is topnotch. Highly recommended for budget friendly short stays !!

This hotel is such a smart thing to have in expensive london. The room is tiny. You literally have…read moreto crawl into the bed. And the since is tiny and the shower and toilet area are literally a plastic insert in the room. But it's very functional especially if it's just one person. The other nice thing is the Coworking software downstairs and of course the price. Economic and clean. So hard to beat if you are in london for a work trip.

Oh the Rosewood. We stayed here at the start of our tour and it was fabulous! Our room was spacious…read moreand comfortable, plenty of water and fresh towels also. On site restaurants are lovely - recommend the afternoon tea! It was truly fantastic! Also centrally located in London.

Service is exceptional. The facilities are adequate for downtown historic London setting. Will be…read morecoming back.

I find it difficult to criticize this establishment…read more My first visit was way back when for my 21st birthday where I enjoyed high tea for the first time, and my most recent visit was as a 48-year old college professor on a study abroad trip. The service is still just as wonderful as it was decades ago: * Penelope looks like she belongs on the set of Bridgerton (delightful service) *Leonardo is clearly in love with the work he does and is fantastic with clients * the piano player needs a raise. (When I say this little Asian woman played her SOUL out!!! She played "muzak" versions of Michael Jackson, Stevie Wonder, and many more. Truly a delight! She did a classical version of "Ribbon in the Sky" and I was done.) I just can't say enough wonderful things about the Savoy. The treats were delectable, the ambiance was worth every penny, and the staff are too kind for words. The sandwiches and sweets were a delight, the duck was a little tough, and the champagne was delightfully overpriced (€25 a glass), but it was ultimately a lovely experience. Treat yourself. Treat a friend. It's worth it.

Our First visit we stayed on the 8th floor room 849. Beautiful as well, we were right above the…read morefamous Savoy Hotel name on their main building. Our second visit we are staying in the Richard Harris one bedroom, 2 bath Suite, located on the 7th floor. We also had our very own butler Elliot. He has been amazing. More info to come, we have one more beautiful night here in London