I came to this hotel as part of a group trip to London. Below is a numbered list of the problems with the hotel, in increasing order of displeasure caused.
1) WiFi is extremely unreliable. Sometimes it will stream Netflix at 1080p, and at other times it can't connect to Google.
2) Key cards frequently broke, sometimes within mere minutes of them being reset at the front desk.
3) Here's the biggie, a general messup that caused a humongous fiasco. Some people in the group had to leave early, and so they checked out of the hotel. However, the hotel ignored the EXPLICIT statement that only one person in the rooms was checking out, not both people. The hotel, however, reassigned those rooms, causing 5 members of our group to return to their room to find random people in their rooms. The hotel handled this situation very poorly, resulting in 2 hours of attempting to obtain new rooms and such.
Overall, the hotel was an unpleasant experience. Would not recommend. read more