This is the second time I've stayed in a hotel in Wigan for work, and the second time it hasn't been an excellent experience.
The staff here are perfectly friendly, but the systems in place just seem so inefficient - it must drive them crazy too. It took a full 20 minutes to check in, and to order room service you had to go downstairs that night to pay for it - sort of negating the need for room service. After I'd ordered my dinner - burger and chips - I waited half an hour to receive jus the burger.
Breakfast was pretty good and the hotel is by no means uncomfortable. It's a little rough around the edges; for example my door didn't fully close without a push because the carpet was too thick and my double bed was two singles pushed together.
The hotel is also not in a nice area, I think on a council estate in fact. So it's not like it's a great idea to go out exploring for dinner.
The breakfast is pretty decent.
Overall, I'd have been happier if it was cheaper, but with so many problems, and the £72 per night cost, I think two stars is fair. read more