The most friendly staff I've ever seen in a hospital. Plenty of amazing male and female doctors and…read morenurses.

My nurse and doctor were kind but seemed like they wanted to get rid of me fast despite my VERY ER…read moreworthy condition. The hospital overall is ghetto. There was a guy yelling over the public phone in the lobby saying "You have 10 minutes", quite worrisome. Another guy was escorted out of the ER with two police men. The hospital itself did not feel safe and welcoming.

They did a great job with my recent surgery. Everyone was helpful. Everything was clean. They did a…read moregood job explaining everything that was gonna happen throughout the process. I would recommend them for anyone needing the surgeries they offer.

Here for infusion and discovered the terrific Gift Shop and Coffee Bar! Great care provided by…read morestaff and procedure went well thanks to the latte in the coffee shop.

In the past week, I have had to take both my children to this emergency room. The doctors at both…read moresides were incredible. The registration process was fairly seamless, and the doctors were kind and focused on my children's experience. When we took my youngest child, it was a little bumpy, or than when we took my oldest last night. However, in both instances, the doctors were beyond excellent. The nurses were kind and responsive as well, but the bedside manner of the doctors was what stood out this trip. One concern I do want to notice is that there seems to be a glitch in their medication ordering system, which did not permit the nurse to get the medication needed within a timely manner. Apparently, this has been going on for days and the health staff have brought this forward for internal review multiple times. I hope this gets fixed as it does. Sit back there a patient's healing process when medical providers have to wait for medication.

I was seen at Riverside for the prenatal care and birth of my baby who spent considerable time in…read morethe neonate intensive care unit. I was seen by Molly S. She was an CNP- NURSE PRACTITIONER but she kept giving an impression that she was a doctor. a doctorate of nurse practitioner is not a DOCTOR, it's a level of education for nurse practitioner. She was arrogant and dismissive of concerns I had and was RUDE AS HELL. Never again will i be seen by her. The other nurses I encountered were great, Molly was awful.

Had my first inpatient surgery and went into it looking forward to staying here as I had heard…read moregreat things about this hospital. I feel like I am a very easy going patient, I don't have high expectations but communication and cleanliness are my biggest things. I have had difficulties in the past with poor english speaking nurses and there is nothing worse then looking at junk on the floor and throughout the room and know I am stuck in bed and can't go over and throw things in the garbage, but shouldn't this just be expected. This experience was better then others with clear speaking nurses but the lazier nurses that left needle covers on y bed, garbage on the floor even my blood pressure couch just thrown on the chair so who moves that if I want to sit in the chair, I saw the thermometer dangling inches above the floor, I know they put covers on them but this is just sloppy. I need to share the name of the worse nurse I had B.J. I asked if someone would be available to help me take a walk after breakfast, repose...oh sure, so after breakfast ask for help and am told maybe after lunch, then asked after lunch and was told well your going to be going home today anyway so no walk. Then learned I am going to be discharged today, great news until it wasn't. 3 hours later am told that the hospital pharmacy filled my prescriptions that I would be going home with, but now they are closed (2:30 Sunday afternoon) Because of this my home pharmacy could not fill them as they had already been filled. So I am told I have to stay another night. Seriously? So ok, guess I will be going home Monday so Monday morning Dr comes through for morning rounds and I am told it will probably be after lunch until discharge, ok so repeat of Sunday I ask for a walk after breakfast (Physical therapy) I was told yes, someone would be in soon, 2 hours later asked for a walk again and am told we are bu8sy and you are going home today anyway. I was shocked!!! Isn't this a good thing that I am wanting to get some PT in. So finally about 1:30 nurse comes in and goes over discharge paperwork. Ok got it all covered calling my fiancé I am ready to go, then I look over the paperwork and see I am scheduled for a brain and spine appt then next page I see they have me on gabapentin, I hate that drug and nobody talked to me about adding it. Then look closer and see oh here's the problem, my name is now Cynthia. Now I am very concerned and just need to get out of here before a bigger mistake happens. WOW Hospital is where you need to have 100% trust. Pretty scary knowing that I put my trust in this place.

An amazing hospital, very thoughtful and very informative, the entire experience was like checking…read moreinto a 5 star Luxary Hotel. We had a baby girl delivered in Maple Grove delivery and labour center by Dr Thayer, nurse Maddy where so incredible even with a little complication as baby gurl was 8lb4oz got a little stuck coming out which they quickly massaged her out. Thank you for brining suck a little bundle of joy into our lives. In the family care centre we checked in with nurses Ashley, Cassie, Maddy, Courtney looking after us 24/7 they where amazing nurses and very attentive and knowledgeable. We were truley blessed to have such incredible nurses looking after our baby gurl, I can strongly say they best nurses and Dr I've ever had looking after our birthing and this is my 3rd child. Thank you again to Dr Trayer, nurses Maddy, Ashley, Courtney and Cassie truly are a great credit to the Maple Grove Hospital labour and delivery family center. MasterChef Eoghain ONeill

I came here in desperation when I was very sick. It's a busy clinic but the woman at the front…read moredesk- I need to get her name- is extremely friendly and didn't give me a hard time the first two times I didn't have my insurance card. She's very kind. As for the doctor they paired me with- I was desperate. I have avoided doctors at all costs my whole life- I'm only 25 and am not sick very often but when I am my experiences have never really been good because either the issue I was experiencing was never solved or they don't even listen to the things I'm saying, or they prescribe me more meds that don't work and I'm in the same boat instead of solving the problem. Not the case here. My doctor was Danielle, and she is an angel. I was almost crying when I told her of what I was dealing with and she not only listened intently but TOOK NOTES as I spoke to her. She was very understanding and sweet, even hesitated at the door before she left as if she wanted to hug me because I was so so down. The things she prescribed me actually helped and she covered all the bases. I am so grateful for her and will keep coming back to her. Thank you for showing me what patient and doctor relationships are supposed to be like. -Ceaira

i currently have been waiting for my primary doctor kaineo to get my pshylogical testing from ss…read moreand he was to call & go over with it with me , well took test in anoka on jan 28th 2019 ss sent it to dr kaine on jan29th was told by several staff didn't get it never received ect well finally got it feb 22nd after i had to call daily for it.my primary doctor of over 25yrs didnt have 5minutes to call & go over test results with me, really? & was told by his nurse nicole i had to schedule a appt to come in & have it read to me, when all along they had my results in my file for approx 3weeks,asked to talk to a supervisor julie she asked me what shes supposed to do about it, great answer, so i called next day and asked to talk to supervisors boss clinic manager megan stuart called left her 3 voicemails to never get a call or response back, so just want customers of old formerly fridley medical center now north memorial to know how there customer service dont care attitude is now especially with a dr who ive seen 25yrs plus.just wanted me to make a appt so he can reap in on office call & get a % of insurance claim, to lazy & paranoid to call me back. also my car wasnt working so i guess i was supposed to walk 5miles for my results? thats why i gave a1 for my rating thank you craig featherly

I was instructed by the ER to follow up on a workers comp injury. I was seen by Taylor Easley…read morebecause my primary was not available on short notice. Dr Easley did not focus on the follow-up from the ER visit and decided to put in my diagnosis that I had high cholesterol. I had been diagnosis with this in 2017 and was presently being treated. The workers comp insurance denied this claim due to this diagnosis and now North Memorial wants to charge me for the co-pay, which with workers comp injury, my co pay should be zero. Should never have been put thru my private insurance.

I came here last minute after suffering a concussion and I got to schedule easily online for a same…read moreday appointment. I got in quickly after check in and the staff was attentive. I had Jennifer Gray, PA and she really cares about her patients and listen to what you say! I have to say this one of the more punctual health clinics I've been to! Highly recommend!

My father passed on Sunday, September 2, 2018, after experiencing a heart attack during a physical…read moretherapy session. He stopped breathing and suffered brain damage from a lack of oxygen. When the EMTs arrived, they physically stabilized my father, but they didn't arrive at Robbinsdale North Memorial until an hour later. He spent a few hours in the ER, before being transferred the hospital's Intensive Care Unit. Upon hearing the news, I took the first flight back home and arrived around 1 am to see my father in the company of my shaken mother and a couple family friends. I wrapped my arms around my father when I first saw him, and then cried an ocean into his chest. It was the worst day of my life. I'll never forget it Two of the three nights, I slept beside him on a six, maybe seven-foot long vinyl couch where I saw countless physicians and nurses enter and leave throughout the night. They see this so often, I'm sure: Families in pain as a loved one slowly withers away. I never saw any visiting hours posted anywhere. Even if they did exist, though, they knew that they wouldn't apply to me. I love their staff. They never complained, eye-rolled, or seem annoyed when I asked for assistance. When I did ask for extra chairs, blankets, and general assistance with my father -- they did everything I asked, too. I also saw them carefully take care of my father with respect. Every two hours they moved him, so he wouldn't develop sores from staying in one position too long. Even though he no brain activity (known following the first CT scan), they still asked him for permission. I appreciated that. After learning that my father no brain activity following the second CT scan, I spoke to one of the doctors who suggested I remove my father's off of life support. And I did. Once he passed, and the waves of crying subsumed, the head nurse at the time came over to me and handed over several viles with my dad's heartbeat printed on it. I was so touched. I know this hospital has a good number of mixed reviews, but I genuinely thought they did an outstanding job taking care of my father. A time when I felt absolutely emotional wreck, they did their best. I did think they could've done a better job with providing me more information once I arrived (like who were all the staff touching and moving my father), but I won't hold that against them. I'd recommended Robbinsdale North Memorial Hospital's ICU to anyone, but I hope you never have to experience what I did. Other tidbits: * You can buy validated parking tickets in the gift shop ($15 for five). I don't recall the rates, but it'll save you much more money. * Nothing to rave about their cafeteria. * Hospital isn't in the best neighborhood.

Almost everything. I was surprised how filthy things were. The ICU is a nightmare. The aides are…read moremean and not interested in helping very sick people. I was told by a nurse in ICU (when I complained about visitor noise at 10:00 pm) that visiting hours are 24 hours a day and there's no guidelines on noise protection and it's OK for people in my room making lots of noise even though I was trying to sleep. I hope I don't ever have to go to that hospital again!!! It left me traumatized and when I got home I could hardly function due to anxiety attacks.

My husband is 79, just moved from 11 years in Florida to Mn in January. Terrible healthcare in FL!…read more Zero annual physicals zero cardiologist. So 3 weeks after the 1600 miles he drove in 3 days ( fl to Mn), he had a MASSIVE heart attack right in the office ( 5 minutes fr HCMC ER) of our 25 year primary care doctor! WHAT luck! So in 10 minutes of the EKG test, he was in the ER!!! After 3-4 hours in surgery, one surgeon came out and said," his main artery in the rear of heart was 95% blocked and he would have survived for only 90 minutes... we put in two stints". HCMC ER is nationally rated as " the top ER Level One trauma center and number one in the entire Midwest ". Level one means they can handle anything - - gun shot wounds to head, chest, stomach the most deadly spots, falls out of buildings, MASSIVE car crashes, etc etc. My father taught biochemistry 40 years in a NYC med school and taught us how to care for all others in any situation. My husband post surgery, was hospitalized in HCMC for 4 days and entered their special Cardio Physical Therapy Program = 3X a week/full hour/for 3?months!! The hospital stay was outstanding in ALL respects. The nurses were attentive, and the post heart attack education done by a special doctor was SO excellent... my husband who has been a heavy smoker for 68 years... COLD TURKEY stopped smoking immediately. HCMC's post cardio physical therapy program is Rated NUMBER 1 in the Twin Cities. We agree 100%. First the 4 physical therapist's take your blood pressure and sugar/ glucose level every 15 minutes during the hour session. All of them are joyous, effervescent enthusiastic warm caring GENUINE folk! Just love them all! They play low, any kind of music you want and LIFT your spirits with their laughter. This is a major major reason why my husband recovered so completely. (And he contracted the same deadly pneumonia that killed the famous race car driver after just 5 weeks in physical rehab) We are most most grateful for this rare rare team of great folk.

The cost was NOT exorbitant (though I must admit - wish it was less...) I'm still alive,eh?read more

I visited North Memorial Urgent Care in Blaine on December 29 around 5:10 PM. I waited in line for…read moreabout 10 minutes, only to be told at 5:33 PM that I had to leave because their computers were shutting down and I would not be able to be seen. This was very disappointing, as both the front door signage and the website state that the urgent care is open until 8:00 PM. Being turned away while still well within posted business hours felt unprofessional and frustrating. If there is an earlier cutoff time for patients, that should be clearly communicated. Unfortunately, this was not a good experience.

While visiting family, I ended up having to go here for a minor eye injury. The day I went they…read morewere quick and very knowledgable about the type of injury that I had. Since it was late in the day, they even helped me locate a pharmacy that was still open. All employees were polite, professional and very helpful. It was also very clean inside. I have been to my fair share of urgent care clinics and have never seen one so well maintained and clean.

My mom came here for rehab after she almost passed away. Regency has been nothing but helpful,…read moresweet, and caring for my mom. I would highly recommend. They treated my mom the way I would treat her

This hospital was nice and the staff was understanding and caring. Thanks for your help!read more