I have to go to the cancer clinic and all of the staff are so wonderful there! The 5th floor is…read morevery nice and the staff are so friendly I enjoy seeing the staff there!!!

My husband went to the Emergency Room at Methodist. When he shared his symptoms, he was…read moreimmediately taken to get a CT scan and admitted to the ICU. Two days later after he was stabilized, he was operated on for a subdural hematoma. A week later he was released to a temporary care facility. We could not have asked for better or more swift care.

Well I came into the ER with chest pains, I sat in the waiting room for 4 hours then was put into a…read morehallway bed with zero privacy, where the Dr basically gaslighted me and disregarded everything I said. I have a history of stroke, I was dismissed, and a Dr sent me there ! Never ever will I go to this hospital again, it smells like perfume and unbathed people I had to keep moving it was making me nauseated. This is the worst hospital in the state in my opinion.

So, I recently had the pleasure of visiting with my (current) local emergency room. Let me start by…read moresaying that I have been to, sadly, about as many emergency rooms as I have hotel rooms. If you have read any of my previous reviews, I have insinuated this to be a copious and if I may say so myself kind of ridiculous number. None the less!! My last emergent event was indeed a swell one. Honestly a generous step above a few of the hotels I've lied in. I'm lying. I'm always honest! ;-) Back to the review... Wait time was as good as a borderline metropolitan/suburban hospital/Emergency Room could possibly be, in my simple yet commonly sensed mind. The room service equally good, top notch and punctual. The Doctor, even though he looked annoyed and burdened at what turned out to be a panic attack,bwas nothing less than cordial at my uneasy mindset. Alas, the food was excellent, and free! (Or so it seemed) All in all, I do not need my arm twisted to say that, despite my incomparably less stressful visit, (compared to probably everyone else) it was probably the best ER visit I've had in memorable years. Keep up the good work Methodist on Excelsior!! And Thanks again for each and every one of the miracles you create!! CG

Bad bad service. My wife who had back surgery needed to go to the rest room to pee but after 15…read moreminutes no one came. After I assisted her to the restroom and got back to the bed and tucked her in someone showed up 45 minutes later and I angerly told her I took care of it and I will send you a bill. My son who is a RN worked here and said allina is the worst hospital he's ever worked in and the employees are all grumpy from the treatment they get from the upper echilon. He works at Methodist hospital in St.Louis Park and said it's a wonderful place to work. Go there if you need surgery.

Horrible! 4th floor staff has zero urgency. You can tell its just a job to them. Call button is…read morepointless. My mother sat in a soiled gown for hours after numerous requests for a fresh one. They almost seemed to pass you on to the next available person as fast as they could. 3 days of nothing but waiting with no answers. And dont be in a hurry to leave. That's an all day sit and wait . Almost feel like a prisoner. Didn't seem overly educated on colostomys either. Pretty poor for a large hospital. If you could avoid this this place I highly recommend it.

I requested a medical copy. It has been almost a year now - No result, No follow up, Nothing!read more

We went here for some tests and had great service and care. The nurses here were stellar from the…read morefirst one upon checking in to going to the room and overnight on the floor.

They have made improvements since the last time I was here but still one of my least favorite…read morehospitals. For the most part the intake ER staff was friendly, however my nurse once assigned to a room seemed like she's couldn't be bothered and was in a rush to leave as soon as she stepped in my room; really lacked bed side manner. There looked to be plenty of staff... maybe too much which is an odd thing to say. Again they've made improvements to process which is nice but the staff could be a bit more personable.

Worst experience. Had spent 6+ hours on the phone and email reconciling insurance and hospital…read morebilling. Very poor customer service and long long wait times. Hospital wrongly coded my yearly physical and were unwilling to reconcile.

My visit was so great and everyone at WestHealth should be so proud. I was met with staff who were…read morecaring and kind. I felt like they wanted to care for me. While I waited they drew labs and ordered imaging so when I went back to a room, all my testing was completed. The provider came in and gave me my results. While I waited in the waiting room for about 90 minutes, I was in the room for about 30 minutes for an ED visit. Great Job WH ED. The waiting room is really nice and clean. This is the best Emergency Room in the area.

my entire experience was five stars out of five stars. From the greeting staff to each person I met…read morealong the way. the negative ratings here are WILD because my visit could not have been easier or better. The care was personalized and patient centered and everyone was polite and kind.

Once in a great while you can make a decision that you find yourself grateful for over and over…read more It's even more rare when you can do that while in the grip of a sinus infection. I checked into the Urgent Care at Park Nicollet, where a very helpful person asked if I'd like to check out Smart Care. She said it was a new service and virtually no wait (v. the long line at Urgent Care). I thanked her and trudged a short way down the hall. Honestly, that moment likely changed my life, or at least my health. I was treated quickly and expertly and have since made Smart Care my primary provider. I've stopped in for vaccinations, treatment for muscle strains, more stupid sinus infections and have always felt that I received the best care possible. I can easily reach out to them through the MyChart website or with a quick phone call to see if an office visit is necessary. The whole team is friendly and knowledgeable. I always feel as if my concerns are heard and acknowledged. I recommend that anyone looking for a primary care team check this out!

Frustrated with the cost of healthcare insurance? Me too, and I worked in the industry for 40…read moreyears. SmartCare by Park Nicollet offers much lower prices, but dramatically limits you to providers within the Twin Cities metro area. Even then, many physicians (including my long-time primary care physician) who work for Park Nicollet are not part of the SmartCare program, which tends to rely on Physician's Assistants (PAs) for primary care needs. I've never been impressed by doctors with diplomas, at least outside of specific surgical expertise. I know many PAs whose expertise rivals those of general practitioners. For 90% of us, you don't need a doctor to diagnose your sore throat and prescribe meds. (In fact, an increasing amount of primary care is *finally* being made accessible through virtual visits.) It's been an active year for me, medically at least: two total knee replacements; a few asthma complications that required medication adjustments; a fun visit to the foot doctor to see if he could help level out my leg lengths after the first knee surgery; pre-op and PT visits for the TKRs; a lovely colonoscopy; and a few other visits I think. All within 10 miles of my Plymouth residence. Next year I probably won't go interact with the healthcare system more than a few times. Only nitpick: The appointment scheduling lines are consistently understaffed to handle call volume, so wait times of 30 minutes are not unusual. Ideally you can use the website to schedule an appointment, but sometimes you need more assistance.

I have been coming to this Park Nicollet since I was little. The quality of care here seems to…read moresurpass anything else I've experienced. The doctors are highly knowledgable (besides the urgent care doctors) and the nurses are always so very friendly. I usually go to family medicine, as my primary Doctor is an absolutely god send (he knows just about everything and is will to try everything to make sure you're doing well). My only complaint, is that their urgent care doctors are absolutely horrible. They always seem to be in a hurry and act as if you're bothering them. I went in for an infection in my hand after being bitten by a cat (if bitten by a cat visit a doctor immediately, they can be life threatening), the doctor came into the room and had the audacity to say "it's infected, put some antibacterial soap on it." That was it, he left. I then visited a different urgent care, in a different network, and got the appropriate care needed (ended up being a level 4 infection that needed to be drained and pumped full of antibiotics). So, will I be back? Yes, because although urgent care here is awful, I rarely visit that side of the clinic anyway. Everything else is absolutely phenomenal!

Went to Urgent Care at Park Nicollet to get an antibiotic for a ear infection. Waited 30 minutes to…read morebe seen. All of the check in Staff were very kind and one Receptionist went above and beyond to make sure we had everything we need to be as comfortable as possible while we waited to be seen. PA-C McGown was patient, kind and extremely informative on some other questions we had not in regards to the reason we were actually there for. She listened to our perspective and understanding of my partners medical history, and took my partners thoughts into consideration. All in all it was a great visit, Great PA-C, Great Staff.

My mom came here for rehab after she almost passed away. Regency has been nothing but helpful,…read moresweet, and caring for my mom. I would highly recommend. They treated my mom the way I would treat her

This hospital was nice and the staff was understanding and caring. Thanks for your help!read more

The cost was NOT exorbitant (though I must admit - wish it was less...) I'm still alive,eh?read more

After this last stay, I need to update my review. I spent 11 days in the ICU and the hospital. With…read morethe exception of one nurse who was OK and still acceptable, everyone else I had the privilege of receiving care from was exceptional! We were truly blown away by the level of care. This started with Ann in the ICU. Outstanding. In the ICU a nurse is assigned to you. Usually one nurse per patient. When you get transferred to a different room outside of the ICU that one to one ratio changes. Still the care we received from nurses Barb. Cheryl and Leah were just exceptional. I know I am missing names and some nurses and aids names we didn't get. This care really left an impact on me. For example getting out of bed after a week to walk. For anyone that has been in the hospital for any length of time, you know how your body somehow forgets how to walk. There were a couple of young nurses that were helping me. Both about a third of my size but they both stood firm and had braced themselves to help me if I had needed their assistance. A lot of these nurses had different nationalities and we enjoyed hearing their stories and again so thankful for their care!