My mom was admitted to Mercy after being taken there by ambulance Labor Day weekend 2025. We…read moredidn't want her taken to Mercy but they go to the nearest hospital. She was in the ER for over 24 hours before being admitted. Unfortunately for the ER staff, they were understaffed on a busy weekend. She was admitted with an unknown condition. We just knew that it seemed to be affecting her quickly. The physician staff, which are brought in from other hospitals like Edwards and Northwestern because tbey don't have their own, we all AMAZING. The nurses, CMA's, CNA's, physical therapy, speech therapy staff, even the housekeeping staff, were all incredibly caring and kind to us. My mother ended up having West Nile. She was in for 2 weeks, we almost lost her. Dr. Ines Casey was her infectious disease doctor was with us every step of the way. After she was discharged to a rehab facility she had to be readmitted again, only this time she was closer to Edwards Hospital. It was like night and day, her 2 weeks stay there was terrible. No one even wanted to understand what had happened to her or what she went through. They thought she was just some old lady with dementia, which couldn't have been further from the truth before West Nile. But we lucked out when we realized Dr. Casey was on staff at Edwards and was asked to see my mother. She then explained to doctors and staff her condition. I just wanted to thank Mercy's staff for all they did for us. My mom is now almost back to her normal self. I know Mercy use to be a non for profit and now it's owners are for profit. I know they are understaff there, they should really rethink how they treat their nurses and staff members because they are some of the greatest people we've met.

Horrible quality of care, horrible communication with patients and family. The ER is a disaster. I…read morepleaded with the paramedics to take me to CDH, but due to weather, they could not. I told them exactly what I've given every other time I've been in the hospital, and they were just going along making all their own decisions based on absolutely nothing. I've been in an out of CDH with an attack in 4-5 hours. We spent 9 hours at Mercy before ripping my IVs out and leaving. hour and a half later the cops showed up asking if I still had my IV in. Its now very clear what their intentions and perceptions were. These people are going to kill someone, and I hope their family sues them in to bankruptcy.

We have had good experiences at this hospital 3 times. First was when my father in law was there…read more He had been to multiple doctors and hospitals and finally after a fall and visit there he was diagnosed with Parkinsons dementia. He had some atypical symptoms but they helped to get the appropriate diagnosis and helped us get him into hospice which gave him even more services that he needed for free. Next my husband was taken there after a fall and they got plastic surgeon to stitch up his eye lid which was cut all the way through. It healed well and years later he has no visible scar. Recently my husband who is now in his 70s woke up and was so dizzy nauseated and in pain we called the rescue squad. They wanted to take him to Bolingbrook hospital but my father in law had been there and they were no help so we requested Rush Copley even though it was a little further. He had a good experience, with a thorough work up for everything and they scanned his head and whole torso.. Thankfully it was just symptoms from a combo of a sinus thing and intestinal inflammation. They gave him some meds to get him stable. Sent him home with some meds and gave him referrals. The hospital was busy but they got him into quickly and I think we were out of there before lunch time. Very caring staff, doctors etc. The only issue I had was that I was not able to go with him and when I called to get info on his condition nobody called me back. I called twice and really just wanted to know how serious it was while I waited for my son to get here to drive me there. I'd say a couple hours. When we got there there was no explanation of why someone could not have called to let me know he was not dying. Since his care was good I did not mar down for that but it is something they should work on as when we arrived it did not seem like they were overly busy and someone could have relayed at least a general message about his condition. If we ever need to go again I will choose this hospital.

real bad experience over 4 hour long in emergency room,with sick babi 10 months old ,worst…read moreexperience don't recommend it to anyone

Northwestern Medicine Central DuPage Hospital 25 Winfield Rd, Winfield, IL 60190 is truly…read moreremarkable. Words cannot adequately convey the experience of this facility. It is vast, encompassing everything from the emergency area to the main sections and patient rooms. The environment is impressive and spotless! Upon my admission to the room, I found it to surpass any previous hospital experience. Upon my admission to the room, it exceeded any previous hospital experience I've had. The technology here is far superior to that of other hospitals I've visited. They are so advanced compared to other hospitals I've visited. The equipment they use is far more advanced than what I've seen in other hospitals. I hope I don't get sick, but if I do, the hospital is definitely the place to go! My attending doctor, Dr. Kaiser, is truly exceptional. He listened attentively to all my concerns and made me feel comfortable during the visit. I've never felt more at ease discussing my health issues. He is one of the kindest doctors I've encountered. His communication style is very pleasant, which makes interactions with him enjoyable. He provided outstanding care throughout my entire journey, from diagnosis to recovery. Additionally, he ensured that I fully understood all my options before moving forward. His staff even followed up to check on my recovery--what amazing service!ervice! These nurses (Katie, Jaimini, Erika, and Niro) and the PCF staff (Connor, Jay, and Matt) who attended to me are among the reasons I highly recommend this hospital. They played a significant role in making my stay pleasant. These nurses and PCF staff are wonderful, they exhibit exceptional personalities when interacting with their patients. They always wear a smile and consistently ask if I need anything. In some hospitals, unless you call for help, the staff may not come by to check on you. Nurses and PCF staff like these truly elevate the profession! I sincerely appreciate each one of them. The social workers at Northwestern Medicine Central DuPage Hospital are also fantastic! They called to check on me and offered assistance with getting home. To summarize, Northwestern Medicine Central DuPage Hospital is truly one of the best! It is the best hospital I have ever visited. There are many positive aspects to highlight; the hospital is spacious, clean, and features excellent patient rooms. The quality of care provided by the doctors, nurses, and PCF staff is a major reason I would highly recommend this hospital. If I ever need hospital services in the near future, Northwestern Medicine Central DuPage Hospital will be my first choice! Thank you so much, Northwestern Medicine Central DuPage Hospital, for making a significant impact on my stay. Thank you

My wife waited nine hours to be seen. The entire process was painfully slow and completely…read moreunacceptable for an emergency room. At times, it honestly felt like they only had one doctor working. What's even more frustrating is that you would expect better from a hospital, but the problem goes beyond just the healthcare itself. It's the way the entire facility is managed. Communication is poor, nobody seems to listen, and there is a complete lack of urgency or concern for the patients who are sitting there waiting for hours. People go to the ER because they need help -- not because they have nine hours to waste. This experience was incredibly frustrating and disappointing. The hospital leadership needs to take a serious look at how this emergency department is being run.

They have a new doctor in behavioral health that will take your child off of their meds without…read moreyour consent. This is illegal. I transferred my daughter to another hospital. They will see more people doing this if they continue to break the law

It took two trips on two separate days to get anything done. Came in the emergency room for a…read morefamily member having mental problems. She had never had mental problems before, so we were not sure what to do or ask. They did a couple of tests, but no assessment of her mental state, which we came to find out they were suppose to. We came in at 7. They have a counselor there till 11pm, supposedly. They said as long as she's not a danger to herself or others, there's nothing they can do. I witnessed the the receptionist send a man to a nurse for a voucher, which the nurse said he'd find out for him. The nurse then left, came back but did not say anything to the man. The man waited until he went up himself and asked him only for the nurse to say they don't do vouchers. Back to the receptionist he went, only to have to go back to the nurse. Their basic response was, "oh just wait a little longer." Not busy at all, total time: 3 HOURS. 2nd visit: We went to BHS first. They sent us to ER. They escorted us this time. They stuck us in the dirtiest room I've ever seen. Dirt on the walls, gum package on the back of the bed. The "family waiting room" was only a little better. All but one chair looked liked they had been peed on. And it sounded like an airplane hanger. We had to explain why we were there to at least 4 separate people. It was very trying as we had never gone through this before. Not to mention the rude nurse that treated us as if we were bad guys. She did not want us around our family member and made our family member feel bad for wanting us around. It took two trips to the desk and OVER AN HOUR FOR A SMALL CUP OF WATER. When all was said and done, we ended back at BHS. We finally got that assessment and evaluation and my family member was admitted. Slightly busier than before, total time: 6 HOURS.

Emergency room team was the best. Nurse Robin, Nurse Rachel, Nurse Marcella, and Dr. Papas were…read morefantastic. Took great care of my 90 year old Dad. Delnor was the busiest I ever seen. Yet the staff still took the time to attend to all my Fathers needsI. Found the time time to to be attentive to my Father and answer all questions. I highly recommend Delnor Hospital Emergency room.

Scheduling a medical test is impossible. Nobody answers the phone!…read moreTerrible customer service.

This place is terrible. When I was there, June 16, 2026 9am, the doctor was on a personal call for…read moreover 45 minutes with no other patients in the facility. The assistant said, "I think she's on a call. I don't know what she's doing." I walked out into the hallway and made eye contact with the doctor standing in the hallway laughing and chatting about her weekend on the phone. When the doctor came in she said, "sorry, I had a meeting." First time I've ever seen a doctor take a phone call "meeting" about weekend plans while staring at a sick patient. Avoid this place.

Great care by the staff! I was stunned at how quickly they were able to move me from waiting room…read moreto exam room and then to treatment. They were apologetic about any delays in each step of the process. They made a quick assessment of my condition, but it was thorough, even going to the online records of my usual Healthcare provider, who is out of state, to compare to previous exams. I wish Rush Copley had a facility in the state where I live, because the care I received there was first rate!

Great quality care from nurses and fellow staff. You can tell even if the staff has less experience…read morethey are well trained. ER and inpatient care is both amazing. Keep up the great work!

I went to Endeavor urgent care for a swollen foot, had xray and was told I had broken my 5th…read moremetatarsal. I was put in a splint and referred to some podiatrists. I looked them up on Endeavor's website. Called and asked for an appointment. The receptionist was very friendly. She looked up my xrays and said a doctor would review them and they would get back to me because I needed to be seen sooner than later obviously. That was a 31 hrs ago and no call back. I was able to see a WONDERFUL podiatrist with today employed by Duly. I worked in medical for 16 years and that is unacceptable.

Intensive Care was of the highest quality and the treatment of my sister during her heart surgery…read morewas very intense and personable. I highly reccomend this hospital.

From the owner: At The Forefront of Medicine…read more 43 locations throughout Chicagoland!At the Forefront of Medicine Since 1927The University of Chicago Medicine, with a history dating to 1927, is a not-for-profit academic medical health system based on the campus of the University of Chicago in Hyde Park, and with hospitals, outpatient clinics and physician practices throughout Chicago and its suburbs. UChicago Medicine unites five organizations to fulfill its tripartite mission of medical education, research and patient care: Pritzker School of Medicine, Biological Sciences Division, Medical Center, Community Health and Hospital Division, and UChicago Medicine Physicians.

The waiter is so professional. The food is delicious and reasonably priced. You have to have the…read morecomplimentary knots

Great place they treat you like a king, Dr. Nick and the…read moreteam make sure your pain goes away.