Don't name yourself a walk in clinic, if you're not going to take walk ins. I tried to do a walk in…read morebecause I needed to see a doctor and was told to go to the emergency room.

The receptionist speaks English very bad . She is rude and selfish.read more

Very disappointing experience at AbleCare (WELL Health Medical Centre - Coquitlam)…read more Last night, I booked an online appointment through prime option for my 7-year-old daughter. She had an earring stuck in her ear, which was completely stuck and infected, and I could not remove it at home. I was relieved to have an appointment scheduled for the next morning. Around 11 a.m., a nurse from AbleCare called and informed me that our family doctor could not see my daughter today, without any clear explanation. I explained the full situation to the nurse, including that her condition was serious, and that she could not wait until tomorrow -- she needed to be seen immediately. The nurse said she would speak to the doctor and call me back, but I never received a follow-up call. This cancellation caused unnecessary delay and stress. After several attempts to reach the clinic, I was finally able to speak with another nurse around 1:30 p.m., who arranged for my daughter to be seen by Dr. Morne Smit, who is the head of the clinic. When we arrived, Dr. Morne Smit examined my daughter and said she needed a small injection to numb her ear before removing the earring. My daughter was scared and resisted receiving the injection. Dr. Smit initially stated that he would leave and not perform the procedure because my daughter was not his patient and was unwilling to receive the injection, and suggested coming back the next day. However, after examining her, he recognized that there was an infection in her ear and ultimately performed the procedure and prescribed antibiotic cream. Despite this, his attitude was unprofessional and showed a complete lack of empathy. Overall, I found the clinic's communication and responsiveness disappointing. I appreciate the help of the kind nurse.

The Walk in Clinic is only open until noon. It's hard to find the schedule online to see your…read moredoctor.

Where do I begin (eye roll)...I can only speak from my experience…read more The front desk staff act like they own the place, and you are bothering them just by being there. They dont speak english properly so they often mess up apointments then blame the patients for their mistakes. You can make an apointment, show up on time, and still be waiting an hour for a doctor. I went there for several years and the front desk staff still didn't pronouce my name correctly, and actually asked me , if I've ever been there before. Seriously? It would seem they suffer from memory loss as well a total lack of accountability. There were advertisements for loosing weight and getting injections everywhere! This clinic did not care about my health or well being, and I wouldn't go back.

Extremely rude front desk staff!!!!!!!! I can't even comprehend working reception and treating…read morepeople so rudely. Always have to wait even with an appointment. Honestly, came here cause it was the only place I found accepting new clients.

can never get through on phone. You're on hold, recording comes on 3 times appreciating you…read moreholding. Then 4th time - they tell you they are experiencing a large volume of calls and to call back in 5-10 min and not to leave any messages - then the call is terminated -- this is all within 3 min and 30 seconds!! I tried for 30 min to get through - I guess they stop answering the phone at 4:00 as the recording now says they are closed at 4:30

From the owner: Walk in clinic available Mondays. By appointment only. read more

Came in today because I was feeling nauseous and had chills and stomach pains. Waited 2 hours for a…read more30 second (if even) meeting. I was told at the desk "It'll be a 1/2 hour wait, we might be able to bump you sooner though". 2 hours later I finally got to see the Doc. She was rude and seemed annoyed to have to waste time on me (I was being very polite!)... She only wrote down one of my symptoms before saying "What do you think I can do for you? Go get some Gravol and go home." First of all, I get that it always takes longer than they say it will at any doctor's. I waited patiently without a word. To be that far off though - 1/2 hour vs 2 hours? Secondly, she could have treated me much nicer! No "sorry for the wait" or even an "I'm afraid there isn't much I can do for you except suggest taking Gravol". Also no tests done at all, she didn't touch me or write anything other than "felt chills, no diarrhea" down. Lastly - I agree with the other review about maintenance... the place needs some tweaks and cleaning.

Hate to give a doctor a one-star rating, but what else can I do with a misdiagnosis?…read more Review is under a different name. I went in last Saturday, July 25, as I had damaged the arch in my right foot. I explained to the doctor that I was a very active hiker and trail runner, and had been in pain for about two weeks, and although it had been improving I had injured it again a couple of days prior. I explained that I had gone swimming, and when I dived off the edge into the pool, I thought I felt something 'tear' in my arch (it was excruciating) and the next day the arch was purple. I showed my foot to him- he did not even bend down, never mind touch it or examine it- simply said 'it's plantar fasciitis' and told me to rub Arnica on it to get rid of the bruising, and said I'd be fine in two weeks. Of course, I'd been researching arch pain online, and really didn't think he was correct- I had been on crutches since the 'tear', the symptoms didn't really fit, and I just really felt it was more serious. So the next day I spent 6 hours in the emergency at Eagle Ridge hospital to see someone. The ER doc, (who was AWESOME), after examining my purple, swollen arch, doing a manual examination including pressing on the affected area and an x-ray, agreed that it was not plantar fasciitis, and gave me a referral to see a sports medicine specialist as I had likely torn the ligament a bit and there could also be a tiny fracture in my foot. She said I would be lucky to walk normally within three weeks and it would be at least three months before I can run again. (Hoping I can resume with no problems after healing). So I'm left with a very bad impression of the doctor at Care Point- the fact that he did not even touch my foot still pisses me off. If I had not taken it upon myself to get another opinion, I could have worsened my injury. UPDATE- Dec 10 2015 It's now been over four months, and my foot is still not healed. Because as it turns out, I did indeed tear my plantar fascia. The doctor at Allan McGavin Sports Med at UBC sent me for an ultrasound. Current prognosis is another 4-6 months before I am healed and ready to resume my former activity level. Seriously- the doctor at this Carepoint clinic was an idiot.

I had difficulty getting follow-up from the specialist despite multiple calls, but I truly…read moreappreciate Dr. Fereidooni's timely diagnosis and care. She is highly knowledgeable and experienced, and in my opinion, there is no need to wait weeks for a specialist when you can receive such professional, compassionate, and effective treatment here. Thank you as well to Mahda for the consistent follow-up and support.

I went in for a walk in appointment to get a refill for my medication, and Dr. Widyastuti was very…read morenice and helpful. The perscription was written and I was on my way in less than an hour!

FYI Just be cautious of which doctor you see here as some are quacks and some aren't. Some…read moreconspiracy theories happening with one newer male doctor in particular, who has mismanaged care for loved ones. The office manager of this clinic is excellent. Other staff here do not like to answer the phone despite them being either less busy or not as I have personally witnessed in office and heard phones, ringing, but staff not answering calls. Although at times this office can be quite busy. Frustrating when trying to reach office several times over the course of a week.

I would sum up my experience with this practice over the last 5 years as completely unprofessional…read more The only thing that keeps me here is the scarcity of family physicians. In the past five years with this practice I have experienced -being sent to specialists without my medical information being sent to them therefore making my appointment useless as the specialist only knew my name. -being sent to a specialist that was confused about my appearance there as their practice was not in the part of the body that was experiencing the issue -being sent to a specialist but booked for the wrong procedure despite detailed instructions on what was desired and clarification or the Physician's understanding before booking -every in person appointment being 1-1 1/2 hours past the appointment time with appointments lasting roughly 3 minutes -on every occasion testing was done results were not conveyed to me without myself calling them to find out. Regardless of whether the results should have led to medication and health procedures. -phone appointments being avoided by the practitioner by calling a minimum of 30minutes past the appointment time and if that single call is missed requiring the call to be rescheduled for a later date. If you have any other options avoid the frustration.

I went there a couple times trying diagnose My…read moreProblems one time the guy completely denied my problem And ignored and showed Zero care for The problem, and second time when it was Urgent and I had to get referred some where because it was urgent he also denied it And try to send me some where else for something that has nothing to do with my problems and wouldn't understand the urgency of The problem the doctors there has zero understanding and perhaps don't even know what their doing this place use To Be really good Before but it seems like Now they don't take you serious and you will just waste your Time if you have issues it probably the worst place for Help And getting treated

I have been using this clinic for many years and have always been satisfied with the doctors…read more However, this morning I had a horrible experience with the receptionist and ended up leaving without any care. She was extremely curt and rude, she raised her voice at me and cut me off mid sentence. I am horrified by this experience. I really hope the doctors here will consider who they hire as their staff because it can make a huge difference.

The doctor who attended to me was pleasant and professional…read more New front desk staff are better than the lady before. In any kind of organisation it's important to GREET and SMILE, it's free... Especially a medical clinic, patients come with some kind of illness and generally are not feeling well and the last thing they want to be approached is by a grouchy, snobbish, individual. How much does smile cost??? I would like to say 'THANK YOU' to the doctors, they are very professional. I'm glad the snobbish lady has left the organization.

They forgot to send requisitions when it was urgent (cancer), are difficult to get a hold of and…read moreforget to get back to you. She does not take your medical issues seriously (when it is) and does the bare minimum. She sounds annoyed when you ask her to do anything more to investigate your health matters. Awful experience!

I've been with Gain Medical Center for over 40 years Dr…read more Huberman has been my practitioner. Although the staff may seem indifferent, they have never been rude as implied by other reviews. Appointments are always on time and I am grateful to have been a patient there and with Dr. Huberman for these many years.

I have been going to Gain Medical for over 40 years. Four and a half decades with Dr.D.Eddy and…read morebefore that, as a kid our family went to Dr. Lee. Dr. Eddy has always been kind, understanding, and knowledgeable to my family and myself. The reception staff have always been polite and helpful with bookings. As in a hospital, appointments are usually booked with priorities. I have never had a problem with any of the staff at Gain Medical. I wish all the staff and retiring Doctors, a happy, healthy future. Gail. H.