Dr Mule and staff are professional intelligent and caring not a long wait. Thorough exam .read more

First, Beth had to instruct me on how to submit a review. I think there should be an easier way to…read moresubmit a review on the website page. I have visited on 2 occasions. First visit, Manger Lenroy was on the desk and he was so kind and professional. All of the staff were pleasant. Now, I know why I did not leave a review the first time like I promised. I was there a couple of days ago. Dr. Conca was professional, efficient, informative and kind. Stephanie was kind, friendly and professional. Beth is great at the front desk, Thank You again!

I am here at 5:21 and the door says hours until 6:30, but there is a paper sign that says hours…read moretoday until 6. The office is closed. What is a sickly person to do?

After waiting nearly an hour in an ER with my 3 year old son and his busted open chin, I picked up…read moreand left and drove to Physician's Urgent Care. Thankfully that ER made me wait and get annoyed because it led me here! Staff was very friendly and nice upon arrival and Dr. Jones was great stitching up my son. He was calm, professional and attentive also toward me as an anxious mother watching my son. He was clearly competent, professional and calm. He did a very aesthetic, clean stitch job and I was in an out quickly. Great care, clean environment - would 100% recommend instead of the ER!

All the doctor had to do was to review MY CHART for medical conditions All the information was…read moreavailable for review.

The workers are rude and gossip out loud about patients that come in . The workers make you feel…read moreweird about your request or question. The environment isnt very welcoming. I wouldnt recommend going here. I would reccomended going somewhere else

PA Frank Campione is the best PA ive ever been to . he makes me feel at ease . always friendly…read more,warm ,and personable . and most of all very professional . Thank you to Asisa for hiring the right staff .

Creepy place Looks like a shed…read more I was in the lobby for 15 minutes waiting for the receptionist to tell me that there busy

Like other reviews mentioned, this place is a complete scam! I brought my elderly mom here for an…read moreissue with a rash on her back and the young inexperienced PA did not know what it was or even treat her for the condition we came for. All this place did was take her blood pressure, told her it's very high and to go to ER room right away because "she could have a stroke any moment." They gave no medications to help with anything, nothing but fear mongering. She gets anxious at doctors offices which was the cause for her spiked blood pressure. But I took her to the ER anyway and it was a nightmare. 3 hour wait and another needless medical bill all thanks to Chai. They got over $200 from insurance for only checking blood pressure and still billed for over $100 more afterwards ONE YEAR later. No one will ever answer the billing line or return voicemails. I regret bringing her to this greedy shady place. Now, over 1.5 years later they are still sending threatening emails about the ridiculous bill. I am going to look into reporting them to the AMA and insurance company. Please do not go here or bring your friends or family!

The people who work here were so mean! Otherwise, it's a standard urgent care. Bit of a wait, saw a…read morenurse, saw a doctor and got the ear infection meds that I needed for my baby in around half an hour. Both the front desk receptionist and the doctor both had such a mean attitude though. Not ideal, especially considering I was here with a 1 year old. It's not a pediatrician, I get it. But smiles would have been nice. Hopefully will not be back!

I would call before you go. You may have to wait over an hour even if you have an appointment.read more

I see the ladies that are PA. Very thorough. Dr Dalal is a liar and doesn't want to help anyone. He…read morejust wants his money. On my way to finding another Dr.

I am new to the Whiting Manchester area. I've been seeing Dr Dalal for several months. Love him, on…read moreSunday, May 7 I needed to be seen. I called and was told as long as I'm here by 1:15 I will be seen. And I made sure that I was here before 115, I arrive and Olivia The nurse practitioner refused to see me because she was too busy. Mind I was the only person in the waiting room and there was one person being seen so it's not like it was really busy. To deny me urgent care services because of your poor time management is not appropriate. I chose this provider because of the urgent care on the weekends. I am very busy and unable to make most doctors appointments during the week and that's why I chose this provider I am literally disappointed and very upset with the way this Olivia nurse practitioner is handling the urgent care. I will be making a formal complaint. There's no reason to deny me services there's nobody waiting to be seen and I was here before closing in ample time to be seen. I'm really disgusted.

There was no wait time. The doctor was thorough and gave me a good explanation of what was going on…read morewith me. She was on the money. I had testing done and they called me the following day with the results. I would definitely go back.

I don't know what is going on with the billing office but the urgent care facility does a good job…read morein taking care of the health issues that have appeared during my visits; no complaints on that. Although the billing office seem to be off their game because I've dealt with them before, for some other billing issues. I'm a disabled veteran that the VA pays for my care and also have Tricare, a military secondary insurance that covers any co-pay not covered by my civilian primary insurance. The Urgent care facility has copies of all required documentation, so why am I being bothered with these issues and it's happened more than once. It's a nuisance and annoying and I wish that they gave me better service from billing: the actual care given by the facility isn't included in this review.

I have only used a walk in clinic once when I was about 10, my parents brought me when I came down…read morewith a horrible cold. It was a horrible place, so my only memories were of a horrible waiting room and a long wait. So I was very hesitant when I came to Family First a walk-in clinic as an adult. I hurt my hand over a month ago and I had been delaying having someone look at it. My primary care does not have the tools to do so and an ER seemed way to extreme. Upon entering the Family First Urgent Care I was pleasantly surprised. The inside is gorgeous, clean, and vey welcoming. I explained to the front desk attendant my situation and that I also had no experience with a walk-in clinic. She explained everything to me and gave me some paperwork to fill out. It was a Thursday evening and I was one of only 3 people there. After filling out my paperwork I waited about 10 minutes until a nurse retrieved me. The nurse brought me into a super clean and nice patient room he asked me some questions and was extremely nice and comfortable to talk to. After the doctor came in and spoke to me and ran some tests. I was in and out in about 45 minutes. Overall, I am so glad I know of this place. It is close to my home, it was super clean and nice. The attendance, nurse, and doctor were all extremely nice and easy to talk to. I didn't have to wait long and the whole experience definitely changed my perspective of a walk-in.

Visited 3 days ago 7- 13-26 with chest congestion and cough ( real bad) I was sent away and told to…read moretake over the counter meds. Fast forward today.. ER. Sinus and bronchial infection and they administered antibiotics, inhaler and steroids!! Think the guy could have least prescribed an antibiotic for a 68 yr old from Family First. Horrible diagnosis!! Do better with your PA's

I would like to remove my negative review and give this positive one. I want feeling great and it…read morewas a holiday weekend and the place was crazy busy. I returned today and had a completely different and good experience!

Today had a call from manager, she helped a lot with situation, I already start feeling like may be…read moreit wasn't too bad, untill I had another interaction with office. They called me 2 hours later about my chart result Long story short when I was able to access my chart results the comment from the doctor surprised me because it didn't matched our phone conversation. Firstly I wasn't yet able to get antibiotic which he prescribed on the time of our conversation, second he didn't give me any recommendation to follow up with primary MD, concidering the fact that it's my first time being severe sick in this country like an immigrant, I consider it very careless because he knows from my chart that I don't even have primary MD I can also question professional skills of the doctor in diagnosis, it feels like they was trying to do the most lab tests they could to get money from insurance, was holding me there for 2 hours the day before memorial day, so I won't be able to get to pharmacy on time before closing to get antibiotics. They didn't have anything in the office to relieve my condition as well, even when I asked.