I have had a pleasant experience with every CNB in Lawrence! That being said-…read more I usually go to the branch inside Wal Mart. They know my name and are super friendly.. This time I wanted to take advantage of cashing in some change I saved up. Btw, this branch has a change machine...and I don't know all the specifics, but I am sure as long as you have an account there is no charge. I made it in about 30 minutes before closing time on a Saturday. There were two tellers working and a full drive-thru line and a couple customers ahead of me in the lobby. I had two separate transactions besides the change, and even with a little patience by me on waiting they were happy to help me. I haven't ever rated a bank experience, but the employees working today were both friendly and efficient.

Tamera at the Lawrence branch on Wakarusa was an absolute pleasure to work with. The entire…read moreprocess was seamless and she was very quick to respond to any emailed questions I had. It was the first time in quite a while that I felt like more than a credit score to any lending institution. Thank you Tamera! Sincerely satisfied customer, Everett

I received the text message below minus the website I called Truity CU. I LOOKED UP LOCAL BANK…read more As I do not have an account with them I wanted to make them aware. The was the young lady was nonchalant way she handled my phone call. Told me to block and delete the message.. had I been a customer I might have clicked on this text.. This bank did not want the number or website in the text

I'm doing research now to find a different financial institution. The downtick in my satisfaction…read morestarted a couple of years ago, about the time a service fee was initiated. A little later the easily-accessible branch was closed. We're eagerly awaiting the flashy space age improvements... My current issue is that in January, online vendors stopped accepting my debit card that expires in April. Truity suggested I give them my account and routing numbers but that is not easily done online, i.e., order forms want a credit or debit card number. When I pressed Truity, they agreed to send me a new card via 2-day mail. Three days later, the card still isn't here and, since Truity cancelled the old card number, I have no access to my funds. I am 70 years old, don't own a car, and have fallen ill in the meantime. I can't pay for prescriptions my doctor called in. Luckily, a friend was willing to give the pharmacy her credit card info but, still, I'm disappointed with Truity. They assure me the card will be here by the day after tomorrow, a Saturday. Until then, still no access to my money and if the card doesn't arrive on Saturday, I'm screwed until Monday.

It's a bank. They do what a bank should do. People are generally very helpful. When something is…read morewrong they fix it.

The absolute worst customer service I've EVER experienced! I called with a question because I'm…read morestuck without a service connection while on vacation and Liz at the New Hampshire St. branch in Lawrence was not only extremely short and curt, but was unable to answer basic how to questions. Why do I do business with anyone to be left out in the cold?

I've tried for months to do something SO SIMPLE. I've just wanted to close a base bank account and…read moreeither the manager is NEVER in or is on lunch. Set a time to talk and I never received a reply. I've banked with them for over 3 years and I only got the bank account because it was free if I had their CREDIT CARD. So I got the cc and they changed their policy to if you have 1 specific credit card and for MONTHS now I have had no help at all with closing an account that is slowly stacking $12 and some change every month. DO BETTER.

NOT helpful at all. The clerks are great but the management are another matter. I made the…read moremistake of reporting a internet problem with a site that tried to charge me for something that I did not order and had to take care of it MYSELF. And now I am locked out of the banks internet site entirely with no recourse to ever get back on. I live 3 miles from a branch and am 71 years old and probably will not pass the next driving test. Called them asking for a mailed print out of transactions or email of same with no results. VERY UNHAPPY with them!!!!!!!!!!!!!!!!! And it seems that the lock out applies to my home internet (or computer) as well as I tried to log on with another valid name and password to my account, and their site still refuses to let me on (is this legal?). And yes I know what I am doing, I have a college education and have been using computers since the 70's. If my internet access to their site is not restored, I will no recourse but to file a complaint with state banking commission and change banks.

Professional atmosphere from the moment I walked in. The staff carried themselves with polished…read moredress attire, respectful behavior, and clear experience in what they do. The environment was warm and welcoming, and every employee I interacted with was attentive, patient, and genuinely helpful. A solid experience overall at this Bank of America.

I do most of my banking on line but whenever I have to go in I get great service. BofA has always…read morebeen good to me. I've had issues they take care of right away in a professional way.

I am a new member of Commerce Bank, just started a checking account only 2 weeks ago, but I'm very…read morehappy with my decision to start an account here. I asked around, did my research, and decided on Commerce Bank. To show you how competative the banking industry is, I live in Topeka, KS and chose to bank at Commerce Bank in Lawrence, KS, cause almost all of the banks in Topeka are lackluster at best, in either their reviews or the way they treat their customers. It is a bit of an inconvenience that there are no branches in Topeka, but in this day and age of electronic banking, I can do pretty much everything I need to do right from home or my smart phone, so it's not really an inconvenience at all.

Cathy, the Branch Manager, is the real deal! She has helped me on numerous occasions and is the…read moreepitome of someone who cares about her community. When I opened up my small business account at Commerce, she took the time to explain everything to me and was patient while I asked dozens of questions. She's continued to provide help and is extremely quick to respond whenever I reach out. Her customer service is exceptional and I am so glad she is the one leading the team of employees at this location!

It's hard to write a view for this particular branch of the Midwest bank chain, mostly because…read morethey have what i would describe as beyond the revolving door status of staff changes. From managers to clerks, never has the same clerk worked their more than nine or ten months in the several years I have been patronizing this particular location. That being said, roughly eighty-five percent or so of the roughly twenty people who have waited one me here are extremely personable, helpful, and caring. The remaining fifteen percent are very much "too cool for school" in that they don't spend the time and energy required to allow you to leave a satisfied customer. Luckily, these people's tenure at the company, or at least this location, seem short lived. Also, they have gone above and beyond the call of duty on several occasions to make sure my finances stay in check over the years.

I am penning this letter to let everyone know the incompetence of the UMB bank HSA/FSA division. On…read more8/17/26 I spoke with Katina a customer service rep on what steps I would need to take to dispute a double charge on My HSA card. My payment plan was for $89 per month until the balance of $179 was paid in full. Katina advised me to contact the merchant to see id they would be willing to refund me the extra $89. I hung up the phone with her and contacted the merchant who in return did admit they did overcharge me for the month of August and that I should see a refund of $89 within a week. I waited a week but never received the refund from the merchant. I contacted UMB this time I spoke with Cetera to advise the merchant did not give me the refund as promised. Cetera advised me that I would receive a provisional credit of $89 to my HSA card and she also stated I would need to fill out an Affidavit form and snail mail it back to them. She did not advise me that I also had the option of emailing the form directly to the UMB research department. I just found that out this week as we are now in September. I called back again an spoke with Jezarel and another time I spoke with Autumn all to see if anyone had received the affidavit I mailed back in August. Someone from UMB called and left a message that I could email the affidavit directly to the UMB research department, this is a month later. So eventually the affidavit is forwarded to Susan Durham who then emails me to send her a copy of my payment plan with the merchant. I send this information to her and have to end up emailing her to see if she received it. She contacts me back to say sorry since everyone else dropped the ball with your dispute case since August it's September now so you would owe the merchant anyway. Now mind you I never received a provisional credit back in August. I asked Susan who could I loge a complaint to and she stated she did not know who or how to do that. Now Susan works in frauds and dispute so she deals with complaints all day long so this was odd to me. I asked Susan for her managers name which she stated is Sarah Woltje and that she would have her to contact me. Susan called ma back a few minutes later and stated that Sarah would be emailing or calling me back once she got her "Ducks in a row" whatever that means. About an hour later Terri the customer care manager and I break down everything that has happened since August 17th and she too states well since its September I would owe the merchant $89. By the way Terri did not know who I could loge a complaint to either. Just such incompetence across the board for a dispute that should have been handled a month ago and also within a weeks time, 2 weeks at the most. It makes me wonder if UMB was intentionally dropping the ball and passing the buck to run out the clock to not have to do a dispute for me in the first place. All I can say is buyer beware of this incompetent company whether you are banking with them or you have an HSA/FSA account with them because of 6 employees no one seemed to know what they were doing. Natalie Quick

Friendly and knowledgeable Always helpful!…read more Assisting me with all the complicated financial choices

Commerce Bank preys on poor and middle-class workers with non-existent interest rates on their…read moresavings accounts and malicious practices with over-draft fees. You will never get help from someone local. Commerce Bank does not and will never care about their clients. Bank elsewhere.