This is the worst broker I have ever interacted with. After getting great service from my BanK of America Branch. We decided to expand our relationship with Merrill Edge which had some good online promos. Already having and account with Merrill Edge I thought it would be and easy process and they would be happy that I was going to transfer funds from another account to expand my relationship. I am taking the time to write this review not for my benefit my goal was to never write this review. When one puts trusts in a broker with your life savings you would only hope that the broker you get at least understands this simple concept. Florida has many Senior Citizens who are on fixed incomes or young people who are going to open there first broker accounts if they find a good broker with good values it will make a big difference in their lives. During the past 5 years I have had the opportunity to work with most of the major brokers my goal was to find the one that fits my needs best. No different than looking for a good doctor or good health insurance. I know Merrill has many great people that work for them I want to thank them for what they do. I am also very confident that this branch in Jacksonville fell far short on all expectations. I am not going to use peoples names at this branch I only do that for positive reviews. I could not think of one positive thing to say about the way me and my wife were treated. I tried my best for over a week to get the promos offered online honored only to be asked to bring more money to improve my case. When my funds transferred over after a week I was no longer important if I had any concerns. I spoke to the Manager who mentioned he listened to all my conversations which were recorded he did not care about any of the obstacles that I had to overcome, he did not care about the mistakes that were made, he did not care about how I was going to open 5 new accounts, He did not care about how hard other folks had worked at Bank Of America to make me feel good about my new account, He was robotic with his answers, He had no concept of his own promos that Merrill has online. Please note I could go on but the bottom line is he did not care about me as a customer which is the most important thing for any business. I made every effort to salvage my transfer since I spent so much time working on it I was hoping the manager at this branch would transfer me to someone who cares he would not do it or could not do it. I than decided to close all my accounts and will never do Business With Merrill Edge in my lifetime. The best promo in the world would not get me to trust my money with these folks I decided to walked away from them having wasted a week of my life doing it. The only thing I could thank them for is showing me how they feel short on every single expectation from the start thus allowing me to divorce them early in the process. If they cannot do the simple things not sure I would trust them with anything that may come up. The Worst broker I have ever had before would be a superstar at this branch. I hope that folks at Merrill who do in house monitoring audit this branch starting at the top. If I could only help one customer with this review it is worth it. Please note I do not know anyone at this branch I have no reason to write a negative review I did not wake up one morning with a desire to write a negative review I like most see the good in people and the most important value over any thing else is trust and respect the promos get you into the branch the people keep you there no one at this brach was able to keep me there they did a great job at making sure I close all my accounts and never go back again which is sad for everyone. If I was a senior and needed the promos to pay for my rent or medical bills it would be vey sad. If I was a young person starting out this would be a bad place to lay your foundation. This was by far the worst broker have ever had exposure to. My final suggestion is do your homework if you decided to open any account with these folks just like you would for an major life events. read more