The other day I needed a cab and I called three or four taxi companies before I got lucky and…read morelocated Diamond. I got: busy signals, fast busy signals, messages that the phone had gone out of service and there was no new number, and people who couldn't speak English. Diamond has a smaller fleet of taxis than most taxi companies in the Lawrence Methuen Andover area but they have two distinct advantages: 1. They are prompt. If you arrange for a pickup at a particular time on a particular day they are there within 5 minutes. 2. They speak English! The dispatcher is a pleasure to talk to in a town riddled with companies that can barely understand a word I say. The drivers are all multi-lingual and very accommodating. One of them let me run into a stop-n-shop to pick up some gum while he was collecting another passenger. Older passengers are courteously helped into and out of the cars and given a comfortable seat. Their packages are carried to the the door. This is very nice service. I have used Diamond Taxi service several times and will not switch to another. I have never found their smaller fleet to be an inconvenience me. The service is very prompt, even when I am some distance away. I strongly recommend them as an alternative to the larger companies who sometimes don't answer their phones or even have phones at the published phone numbers. Tip: Try to bring cash with you, if possible. There is a higher fee for doing business with plastic, thanks to the costs which debit and credit processing companies impose upon small businesses. The driver was courteous enough to explain this fee system and since I had some cash, I paid with that instead.

Marianne was great! Early for pick up, and so nice…read more Highly recommended

It's no wonder companies like Uber and Lyft are surviving-these guys make it so easy! The…read moredispatcher doesn't speak English and barely understood Spanish, sent the cab to a wrong address, I had to call after 15 minutes to find out, then he apologized and told me to wait 2 minutes. I had to call after 10 minutes and he recognized caller ID, said he sent two cabs to the correct address, and I never came out. I'm standing on the porch!! He hung up on me. Now I'm late for work waiting for another cab company

I had to look up and give the driver turn-by-turn directions to get across town (I am not familiar…read morewith the area). The car was in poor mechanical condition (check engine light, weird sounds) with a huge dent in the rear passenger side door. No meter, no posted rates, no posted permit/license. The driver had to call his boss to find out how much my ride was after we arrived, and he had no credit card machine or change. On the plus side, he picked me up quickly and we got to my destination with minimal trouble.

Usually they show up eventually.. but this morning I waited two yes 2hours or more no show.. I…read morecalled three times he said ok you want to cancel.. dan said.. I said you never showed up.. I'm sure they're busy since MEVA is on strike. But a regular customer treated so poorly.. haverhill needs other means if service.. ..

Es una compañía de servicio de taxi llega a tiempo y personal es altamente capacitado brindan…read moreservicio de calidad

I'm so sad to have to give this negative review. This company was my go-to for many years and it…read moreused to be always flawless and reliable, plus pleasant. Today, I've had a very disturbing experience. Briefly: luggage carousel took a long time to get rolling (about 40 minutes). I called the dispatch to alert them so that they'd know A) I'm not ghosting and B) probably don't want to rush to the pickup zone if they have a better place to wait. 30min into my wait (25min after my courtesy call), the boss from headquarters calls me and demands that I tip the driver extra because they don't pay him to wait more than 30min. And he wasn't nice about it. Thing is, I'd already tipped nicely on the pre-pay (which the rude caller knew), and given the hard time we were all having with this delay and a late hour, I was planning to give a little cash too. This call changed my experience, changed my feeling about tipping the extra (I couldn't feel anything but resentment), and also admittedly reduced the amount of that extra cash when I did cough it up. Driver also made it clear that he was not happy to be here, and that I was obviously a tremendous inconvenience. For the price I paid, I would have appreciated a bit more commiserating attitude versus a misdirected anger attitude. Waiting isn't super fun for anyone, but at least he was sitting in a warm car and had all of his belongings. Please anyone who has a better airport limo company in this area feel free to DM me.

Have used this service before and was very happy . Prompt arrival and pickup and reasonably priced…read more. Would recommend !

STOP BEEPING WHEN YOU PICK PEOPLE UP!! You wake up babies, old people, working people, everyone!!…read more It's 2024. Use a text!!

ABSOLUTELY HORRIBLE!! On multiple occasions they have taken 1-1.5 hrs & left me waiting in the…read moredark. When I tried calling back, they either didnt answer, or they quick said "2 minutes" & hung up in my ear!! DO NOT USE THIS TAXI SERVICE!!

The drivers are professional quality. I have used them in the past. I always look forward to…read moreworking with them.

Simple, easy, exactly what you need from a car service picking you up from the airport! They…read moretracked the flight and knew we running late. Thanks!

I have used Melvin multiple times very very reliable and prompt. He has the best transportation…read moreservice in greater Lawrence. I have no reservation about referring him. BM

I reconfirmed multiple times for early morning pickup to Airport. The did not show up at confirmed…read moretime. I had to keep calling and they gave all types of stories. I had to find another way to airport and if they did show up as they "said" it was 25 minutes late i have used them in. The past, while the drivers were courteous, the cars were old and shabby. Not like the limos in the online ad.

The drivers need to help load and unload groceries they sit there until where done doing it…read moreourselves

I called family cab yesterday morning to confirm that they would be able to take me from my…read moremechanic in Plaistow NH to my house in Brentwood NH later that night. I was told yes, just call when you need it as long as you have a credit card and that it would be $45.00. Called later that night and was told that they could not send anyone out of town. I told them I called earlier and made my plans around them. I also explained I was now stranded. "The day shift should not have told you that", is what I was told. I explained that regardless both the day shift and the night shift were in fact the same company and that they were stranding me with no way to get home. Long story short, I pressed the Uber button on my phone and 5 minutes later I was on my way home for half the money I was quoted by Family Taxi.