The drivers need to help load and unload groceries they sit there until where done doing it…read moreourselves

I called family cab yesterday morning to confirm that they would be able to take me from my…read moremechanic in Plaistow NH to my house in Brentwood NH later that night. I was told yes, just call when you need it as long as you have a credit card and that it would be $45.00. Called later that night and was told that they could not send anyone out of town. I told them I called earlier and made my plans around them. I also explained I was now stranded. "The day shift should not have told you that", is what I was told. I explained that regardless both the day shift and the night shift were in fact the same company and that they were stranding me with no way to get home. Long story short, I pressed the Uber button on my phone and 5 minutes later I was on my way home for half the money I was quoted by Family Taxi.

We use Cooper Coach whenever we fly out to visit our Grandchildren…read more It's the most stress free way to begin and end our trips. Our driver is professional and personable and always on time.

I recently had the pleasure of Jane driving my family to and from Boston's South Station and…read morewouldn't change a thing about the experience. She's reliable, responsive over email and text, very reasonably priced, super nice to ride and chat with, and has a spotless car! I also appreciated the flat fee and Venmo/Square payment options. We feel lucky to have her nearby and will definitely reach out the next time we need transportation. In the meantime, I recommend that you do!

The other day I needed a cab and I called three or four taxi companies before I got lucky and…read morelocated Diamond. I got: busy signals, fast busy signals, messages that the phone had gone out of service and there was no new number, and people who couldn't speak English. Diamond has a smaller fleet of taxis than most taxi companies in the Lawrence Methuen Andover area but they have two distinct advantages: 1. They are prompt. If you arrange for a pickup at a particular time on a particular day they are there within 5 minutes. 2. They speak English! The dispatcher is a pleasure to talk to in a town riddled with companies that can barely understand a word I say. The drivers are all multi-lingual and very accommodating. One of them let me run into a stop-n-shop to pick up some gum while he was collecting another passenger. Older passengers are courteously helped into and out of the cars and given a comfortable seat. Their packages are carried to the the door. This is very nice service. I have used Diamond Taxi service several times and will not switch to another. I have never found their smaller fleet to be an inconvenience me. The service is very prompt, even when I am some distance away. I strongly recommend them as an alternative to the larger companies who sometimes don't answer their phones or even have phones at the published phone numbers. Tip: Try to bring cash with you, if possible. There is a higher fee for doing business with plastic, thanks to the costs which debit and credit processing companies impose upon small businesses. The driver was courteous enough to explain this fee system and since I had some cash, I paid with that instead.

Marianne was great! Early for pick up, and so nice…read more Highly recommended

Very reasonable rate for a round trip to Logan. The drivers were polite and helped with our bags…read more They picked us up right on time and it was easy to communicate with our driver to arrange pick-up at the end of our trip. I would definitely use this service again.

I'm so sad to have to give this negative review. This company was my go-to for many years and it…read moreused to be always flawless and reliable, plus pleasant. Today, I've had a very disturbing experience. Briefly: luggage carousel took a long time to get rolling (about 40 minutes). I called the dispatch to alert them so that they'd know A) I'm not ghosting and B) probably don't want to rush to the pickup zone if they have a better place to wait. 30min into my wait (25min after my courtesy call), the boss from headquarters calls me and demands that I tip the driver extra because they don't pay him to wait more than 30min. And he wasn't nice about it. Thing is, I'd already tipped nicely on the pre-pay (which the rude caller knew), and given the hard time we were all having with this delay and a late hour, I was planning to give a little cash too. This call changed my experience, changed my feeling about tipping the extra (I couldn't feel anything but resentment), and also admittedly reduced the amount of that extra cash when I did cough it up. Driver also made it clear that he was not happy to be here, and that I was obviously a tremendous inconvenience. For the price I paid, I would have appreciated a bit more commiserating attitude versus a misdirected anger attitude. Waiting isn't super fun for anyone, but at least he was sitting in a warm car and had all of his belongings. Please anyone who has a better airport limo company in this area feel free to DM me.

I have used Melvin multiple times very very reliable and prompt. He has the best transportation…read moreservice in greater Lawrence. I have no reservation about referring him. BM

I reconfirmed multiple times for early morning pickup to Airport. The did not show up at confirmed…read moretime. I had to keep calling and they gave all types of stories. I had to find another way to airport and if they did show up as they "said" it was 25 minutes late i have used them in. The past, while the drivers were courteous, the cars were old and shabby. Not like the limos in the online ad.

Black tie limo was the BEST! We rented the vintage Rolls Royce for our getaway car at our wedding…read moreand we have the most incredible red carpet experience. Mark, our driver, was so professional and friendly, and make our ride a trip of a lifetime! This was the most amazing addition to our wedding day and I would highly recommend this to anyone who wants to level up their wedding day or special occasion!

We had an excellent experience last night using Black Tie Limo from Logon airport to Nashua NH. We…read morewere stranded in Europe due to a fluke snowstorm and our family wasn't able to meet us at the airport, as planned, because of the change. We called Black Tie the night before arrival and they were wonderful. The receptionist made the entire process seamless and enjoyable. Their communication was first rate! From immediate confirmation emails to text messages from the driver- you were always kept informed and updated. We were picked up in a Cadillac SUV that was impeccably clean. The driver, Kevin, arrived early, gave us specific directions where to find him. He was in a suit and held an electronic sign with our name on it so he was easy to identify. Everything was handled professionally and efficiently. After 24 hours of delays trying to get back home, Kevin and his wonderful service were exactly what we needed to feel pampered and welcomed home. Well done!

Like the first reviewer says, this is not a traditional cab. In that case, I'd recommend they don't…read moreadvertise themselves as such, as I was in need of a cab and they came up first as a google sponsored result in Newburyport. When I called I notified the dispatcher that I needed a pick up as soon as possible. He told me it would be 10 minutes . I said I needed to catch a flight and couldn't miss the train, but he told me not to worry. 10 minutes later, there was no one there yet. So I called just to get an update. I was again assured that it would be a few moments and he was in touch with the driver - I believed him, again missing another opportunity to call a new cab. 25 minutes after placing the call, the cab finally shows up (and yes, it was a cute black London cab, with a diamond jubilee flag - but I ordered a cab for functional reasons, not for aesthetics) and we pull up at the train station just in time to see it pulling away. I was annoyed - for good reason. And I was honest about that fact and said I would have appreciated a realistic response to the amount of time it would take after calling (there was no traffic excuse). The driver clearly needs some customer service lessons, because her response was that "This ain't New York" and that I was the "first jerk" she'd ever had ride in her cab. It's a good thing the next train doesn't leave for 2 hours, since I'll need the time to rebook my flight.

A lovely young lady was just picked up at our house by London Livery; she had a heavy suitcase and…read morethe driver sat in the cab and did not offer to help her load her luggage. I found this to be inappropriate service bordering on rude. I will not recommend this Livery as a result of the drivers unwillingness to assist . "It's not what you do in life, it's how you do it."

The drivers are professional quality. I have used them in the past. I always look forward to…read moreworking with them.

Simple, easy, exactly what you need from a car service picking you up from the airport! They…read moretracked the flight and knew we running late. Thanks!

I've used Lowell Cab twice and attempted a third time...for transport to/from Logan airport. If my…read moreflight times and bags didn't make the train unavailable or difficult, I wouldn't have called originally. After tonight, I question the legitimacy of their business. First time, December 2014: The experience was decent. Calling to reserve was easy and the driver showed up right on time and even though the minivan smelled of stale food and slight cigarette smoke, $85 for getting to the airport when I couldn't take the train wasn't bad. (3.5 stars - average service) Second time, March 12, 2015: Reserved the cab two days ahead for a 5am pick-up to the airport. Driver was on-time and all was good...until we got near Boston and she started making wrong turns because she "has only driven to the airport like twice" and "she gets anxious when she doesn't know the route." I identify with anxiety and not being familiar with a location. Don't take the job if you don't know the route. The trip should have taken 45 minutes and took 30 minutes extra. Silver lining(?), I got an unanticipated trip around parts of North End and Mass General. Nice girl; didn't deserve a tip. (2.5 stars - below average service) Third time, March 23, 2015: I reserved the cab morning of with the expectation that as long as I didn't get the girl driver, it'd be okay. I was to meet them at the Logan Hilton since they aren't allowed at the airport as a non-medallion....why can't you just pick me up in passenger area? I complied because I don't know many cab services and didn't want to pay $124+ for a "private car". Well, that ended up happening because although we agreed that since my flight got in at 7:30pm and they would pick me up at 8:15pm at the Hilton, the cab never showed. I called four times between 8:20 and 8:40pm. My saving grace this night was the Hilton concierge who helped me get a private car service a bit after 9pm. (0 stars - wtf) A guy from Lowell Cab returned my call at 10pm leaving a message that he doesn't know what happened but his guy was there at 5:15pm to pick me up and I never showed even though he stayed until 6pm. Um...how does one get 8:15pm mixed up with 5:15pm even after they repeat the time to you? Also, why did I not have any missed calls from them after my flight got in at 7:30pm? He only cared to call me back at 10pm? Please don't insult my intelligence for your mistake. Never again.

The managing crew has no idea on how to deal with customer requests. Very rude behavior over phone…read more They are in need of Soft Skills 101. Would never recommend this service to anyone.